Suspension Rod Support

Hello Sheldon, Thanks for your question. You will need tape, pliers, and a 1/4" nutdriver. It is a good idea to have a towel handy for any water leaks. Unplug the washer and turn off the hot/cold water. Remove the drain hose and be careful of excess water. Loosen the hoses from the back of the washer, then remove the access panel on the back. Remove the top panel. Tape down the lid so it does not open unexpectedly. Pull the top panel towards you - lift up and push back to unlock it. There are two metal tabs that need to slide into the top panel slots. Tip the top back and lay it back against a wall, being careful not to damage the wire harness. Lift the suspension rod and release it from the ball. Push from underneath to release the ball and bushing. Lift the suspension rod through the opening and attach it to the ball. Close the lid and reverse the process to put your washer back together. I hope this helps.

Hi Louis, Thank you for your question. Everything that you see in the picture on our website for this part comes with it. I hope this helps!

Hi Sheldon, Thank you for your question. Usually that is caused by either your suspension rods. It sounds like perhaps the springs are too loose, which happens over time. When you have one of the rods off of the appliance, it should be difficult to stretch the spring. You could also check the balancing ring on the top of your tub. Those are really the only two parts that help your appliance to stay balanced. Good luck with your repair.

Hello John, Thank you for your inquiry. There are 4 supports in this kit. Hope this helps!

Hello Anthony, thank you for your question. These are just the plastic supports, so if they are cracked or broken they will have to be replaced. If you unit won't stay balanced, moving or vibrating, and making noise, the suspension rods may need to be replaced. Check the springs to see if they are broken, or the rods to see if they are bent. You will also want to check the ends where they connect to the unit. I hope this helps!

Hello Anthony, Thanks for your question. We do not have a video sorry but here are some instructions. You will need tape, pliers, and a 1/4" nutdriver. It is a good idea to have a towel handy for any water leaks. Unplug the washer and turn off the hot/cold water. Remove the drain hose and be careful of excess water. Loosen the hoses from the back of the washer, then remove the access panel on the back. Remove the top panel. Tape down the lid so it does not open unexpectedly. Pull the top panel towards you - lift up and push back to unlock it. There are two metal tabs that need to slide into the top panel slots. Tip the top back and lay it back against a wall, being careful not to damage the wire harness. Lift the suspension rod and release it from the ball. Push from underneath to release the ball and bushing. Lift the suspension rod through the opening and attach it to the ball. Close the lid and reverse the process to put your washer back together. I hope this helps.

Hello Kim, thank you for your question. The issue is probably with the clutch, or gear case. I would suggest checking the Clutch Assembly Part Number: PS10057144 as well as the GEARCASE Part Number: PS11773167 to see if you can notice any wear and tear. The gear case might show some oil leaking out of it. Of these two parts, the clutch assembly is the most likely of the two to have gone bad. I hope this helps!

Hi James, Thank you for your question. Everything that you see in the picture on our website for this part comes with it. The picture shows 8 pieces. I hope this helps!

Hello and thank you for writing. You should check the suspension rod supports PS3502189 as often they might have cracked and need to be replaced. After that make sure the belt PS11747978 is in good condition and not loose in any way. After that, you would have to consider the suspension rods themselves (kit of 4) PS12347546. We hope this helps. Please contact us anytime if you require further assistance.

Hello Stephen, Thank you for the question. Normally this is an indication the Tub Bearing is worn and will need to be replaced. The Bearing was only sold as part of the outer tub. I looked up the part and it is listed as No Longer Available/Discontinued sorry. There are no part substitutions listed. Our suggestion here would be to call the manufacturer and see if they can provide you with a substitution for these part numbers. We hope this helps.