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11028002012 Kenmore Washer - Overview

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Washer Drive Pulley – Part Number: W10721967
$38.96
In Stock
Washer Drive Pulley
★★★★★
★★★★★
(23)
Part #W10721967
This splutch cam kit is a genuine replacement assembly designed for select Whirlpool, Maytag, and affiliated brand washing machines. It plays a critical role in the wash and spin cycles by engaging the drive motor to rotate the washer basket. The kit includes the clutch assembly, cam ring, spring, basket drive gear, pulley, and mounting nut. Replacing this component can resolve issues such as noisy operation, slow or failed spinning, poor agitation, and excessive moisture in clothes after a cycle. In some cases, a burning smell may also indicate a failing clutch. Installation requires basic tools and should be performed with the appliance disconnected from power. Compatibility should be confirmed using your washer’s model number.
Drive Hub Kit – Part Number: W10528947
$27.36
In Stock
Drive Hub Kit
★★★★★
★★★★★
(40)
Part #W10528947
This basket drive hub kit is a vital component in select washing machines, designed to connect the wash basket to the central drive shaft, enabling proper rotation during wash and spin cycles. It plays a key role in transferring motion from the motor to the basket, ensuring effective agitation and spinning. Constructed from durable materials, the kit typically includes the drive hub, a retainer, and installation instructions. Common symptoms of a worn or damaged hub include failure to agitate, slow or no spinning, excessive wobbling, and unusual noise during operation. Replacing this part is a common DIY solution and can restore the washer’s performance. Installation requires basic tools and moderate repair experience.
Lid Latch Assembly – Part Number: W10404050
$50.56
In Stock
Lid Latch Assembly
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★★★★★
(39)
Part #W10404050
This washer lid switch is a critical safety component designed to halt the spinning motion of the tub when the lid is opened. Its primary function is to prevent accidental contact with moving parts during operation, reducing the risk of injury. The switch activates automatically, interrupting the spin cycle as soon as the lid is lifted. If the switch becomes faulty, the washer may not spin or may continue spinning with the lid open, posing a safety hazard. Replacement is recommended if the switch is damaged or no longer functioning properly.
Washer Drive Belt – Part Number: WPW10006384
$29.47
In Stock
Washer Drive Belt
★★★★★
★★★★★
(21)
Part #WPW10006384
This genuine OEM drive belt is designed to transfer power from the motor to the drum in select Whirlpool, Maytag, Kenmore, and other compatible washing machines. Operating at 115 volts and 60 Hz, the belt enables the drum to spin and agitate during wash and spin cycles, ensuring effective cleaning and rinsing. Manufactured to Whirlpool’s specifications, this replacement part offers reliable performance and a precise fit. Common symptoms of a worn or broken belt include the drum not spinning, unusual noises, or a burning smell during operation. Replacing the belt can restore proper function and prevent further mechanical issues. Always verify compatibility with your specific model before ordering.
Tub Centering Spring - 2 Pack – Part Number: W10400895
$9.62
In Stock
Tub Centering Spring - 2 Pack
★★★★★
★★★★★
(10)
Part #W10400895
Tub centering springs. Comes (2) per package. Helps keep tub balanced and centered with the main top.
Suspension Rod Support – Part Number: W10440729
$9.62
In Stock
Suspension Rod Support
★★★★★
★★★★★
(27)
Part #W10440729
These parts are the replacement suspension rod supports for your washer. They are made of plastic and are approximately 1 ½ inches in diameter. This package will come with an 8-piece set of suspension rod supports. There are 4 of each type. Be sure to consult the parts diagram for your washer for the complete list of parts included. The suspension rod supports help secure the suspension rods, so your washer operates smoothly. If your dryer shakes, moves, or is noisy during operation, you may need to replace the suspension rod supports. These are OEM parts sourced directly from the manufacturer.
Washer Shift Actuator 120v 60hz – Part Number: WPW10006355
$54.24
In Stock
Washer Shift Actuator 120v 60hz
★★★★★
★★★★★
(30)
Part #WPW10006355
This shift actuator is a genuine replacement component designed for top-load washing machines. It plays a critical role in transitioning the washer between agitation and spin cycles by shifting the transmission and monitoring the splutch position. Equipped with a synchronous motor, it regulates the agitator’s movement to ensure proper wash performance. Compatible with a wide range of models from Whirlpool, Maytag, Kenmore, Amana, and other associated brands, this part is commonly replaced when the washer fails to start, agitate, or spin properly. Symptoms of failure include slow spinning, no agitation, or the drum not turning despite the pump running. Installation requires basic hand tools and novice repair experience. Always disconnect power and water before beginning. Sold individually.
Washer D-Shaped Knob Insert – Part Number: WP8536939
$9.62
In Stock
Washer D-Shaped Knob Insert
★★★★★
★★★★★
(2)
Part #WP8536939
This insert is sold individually. Knob not included. Knob is sold separately.
Screw – Part Number: WP488729
$7.47
In Stock
Screw
★★★★★
★★★★★
(1)
Part #WP488729
Metallic screw that is less than an inch long. Does not include the plastic washer.
Lid Latch Strike – Part Number: WPW10240513
$31.58
In Stock
Lid Latch Strike
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★★★★★
(9)
Part #WPW10240513
This part is the replacement lid latch or latch assembly for your top-load washer. The lid latch holds your washer door closed, and allows the washer to run its cycle. If the lid latch is damaged, your washer door may not close properly and you may not be able to run your washer. The latch is found under the lid and can be screwed out and replaced. You will need a Phillips-head screwdriver for this repair. This part is sold individually and is and OEM part from the manufacturer.
Hose Clamp – Part Number: WP285655
$9.62
In Stock
Hose Clamp
★★★★★
★★★★★
(2)
Part #WP285655
The hose clamp is used to hold the water hose in place which will prevent the hose from leaking water. Sometimes the clamp may lose its ability to latch on, causing a leaking washer. For the installation, you will need a flat head screw driver to replace the clamp and a drill to access the screws to remove the front of the washer. Be careful if you do not have specific clamp pliers as the clamp could fly off. Once the front of the washer has been removed, take a quick look for water damage or any obvious signs of where the leak is coming from. If it is not obvious, run water to test.
Lid Hinge Mounting Screw – Part Number: WPW10119828
$7.47
In Stock
Lid Hinge Mounting Screw
★★★★★
★★★★★
(2)
Part #WPW10119828
Sold individually. NOTE: The color on the screw may not be the same as the image, but will still function the same.

Questions And Answers for 11028002012

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Sharon - For model number 11028002012
September 14, 2023
I need a replacement knob. Mine is plastic and it is broken.
Chris Boyle Profile
Hi Sharon, thank you for contacting us. We have found the knob that fits your model is part number PS11751154. Thank you for the question!
$44.23
In Stock
Control Knob - Silver
1 person found this instruction helpful.
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Theresa - For model number 11028002012
December 6, 2019
I am looking to download the operation directions that originally came with this product. I purchased a home with a fairly new washer & dryer in it. I cannot find the instructions that would have come with it.
Chris Boyle Profile
Hello Theresa, Thank you for the question. I suggest contacting Kenmore for the manuals as PartSelect.com just has the parts. Hope this helps!
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Petre - For model number 11028002012
May 8, 2024
Ser C33730269 Date of manufacturing please, Thank you
Chris Boyle Profile
Hi Petre, thank you for your inquiry. Based on our research, your model was manufactured in September 2013. We hope that helps!
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Micheal - For model number 11028002012
August 27, 2025
Very loud during the spin cycle and spinning really fast.
Chris Boyle Profile
Hello Micheal, thank you for reaching out. The Kenmore washer is very loud during the spin cycle and spins unusually fast, which could be due to an unbalanced load or a problem with the gearcase. An unbalanced load can cause excessive vibration and noise, especially during high-speed spins. To resolve this, make sure the clothes are evenly distributed inside the drum and avoid overloading the washer. If balancing the load doesn't fix the issue, the problem may lie with the gearcase, which is responsible for controlling the washer’s spin and agitation functions. A faulty gearcase can cause abnormal spinning speeds and loud noises, and may require replacement, the part number is PS16220910. We hope this solves your problem!
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Common Symptoms of the 11028002012

How this model fails, and the parts that fix it.

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Lid Lock light blinking, machine will not start
324 of 404 people found this instruction helpful.
  • David from Los Alamos, NM
  • A Bit Difficult
  • 30 - 60 mins
  • Nutdriver, Screw drivers
A detailed Service Technician Service Manual is hidden inside the machine on the front panel. It is hidden by the bleach dispenser input. It gives a list of fault codes and instructions for calibration after repair, resetting fault codes, and a manual test mode for stepping the machine through each mode on command. The Tachometer faile d which would not let the machine come up to maximum spin speed. The tachometer is part of the solenoid actuator that shifts the transmission. It is not specifically called out in the manual. Any failure causes the lid lock light to blink which gives the appearance of a lid lock failure
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Defective lid latch - Cabrio Washer
97 of 124 people found this instruction helpful.
  • William from Wakefield, RI
  • Very Easy
  • 15 - 30 mins
  • Nutdriver, Screw drivers
The instructions that came with the part were worthless. Essentially, unplug, put in new part, plug it back in. I spent a considerable amount of time on the internet and finally found a video showing how to open the top. Unlike other models, it is held down by clamps in the back rather than clips in the front. Once finding this inform ation the installation was simple. Remove the clamps and the back of the console, slide the top forward and lift, remove and replace the lock and reassemble. You don't even have to remove the hoses.
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Noise on bottom of Washer louder as time went on. 1 1/2 years
95 of 129 people found this instruction helpful.
  • Jerry from WALLA WALLA, WA
  • Really Easy
  • 15 - 30 mins
  • Nutdriver, Screw drivers, Socket set
Well, first investigated and found loose nut on drive clutch. First take off the two screws with nut drive then cover off using a screwdriver blade to snap off the cover. Then socket ratchet to take off the nut on drive clutch. take off belt by slowly rotating the drive gear. two screws that hold the electronics to the upper drive clutch and put aside, so you can snap off the cover for drive clutch on upper part with screwdriver and off the parts come and install whole unit back as took it apart. Line up the new upper clutch so that is position as was before. (Using parts diagram helps a lot as www. partsselect.com has for you or Maytag.com.) Then put the electronic part board back on and the gear and nut. Make sure it is tight by several attempts to make sure it's snugged up good and then slowly roll belt back on the pulley and motor drive. Put your cover guard back on with two screws and done.
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