11020022013 Kenmore Washer - Overview

Hi Erik, Thank you for your question. If your washer is shaking and moving, there are some parts that you will need to check to see which one is causing the issue. You will need to check the suspension rods, the suspension rod supports, the thrust spacer, the washer tub ring, the leveling legs and the agitator repair kit. We have included a link that you may reference on how check these parts. We hope this helps! Good luck with the repair!

Hello Greg, thank you for your question. If the washer is not spin drying your clothes make sure the drain hose is not bent and restricting water from draining out. It is also a good idea to remove the hose from the drain pump and check the pump and drain hose for any blockages. Your washer has a filtering device down and near the pump called a drain filter, check this filter for debris. You can test the drain pump with a multimeter. Unplug the appliance from the electrical outlet before you begin. Touch a probe to each of the terminals on the pump. A reading of zero or infinity, means the pump requires replacement. Part number: PS11751719. The belt on the pump or motor may also be worn or stretched. This causes wet clothes after a wash cycle is completed. If there are visible signs of wear, replace the belt. Part number: PS11747978. It could also be the timer, which is part of the electric control board. Part number: PS4704631. Good luck with your repair!

Hello Christi, Thank you for the question. We suggest checking the Suspension Rods for wear or damage. We hope this helps!

Hello Timothy, thank you for writing in. The Electronic Control(Timer) is PS4704631 and the Knob is PS11752936. We are pleased to have been able to help.

Hello Caitlin, Thank you for writing. The most common reason is because it is stuck in a test mode. One way to test if this is the issue is to unplug the washer for ten seconds, then plug it back in and run the cleaning cycle. If the washing machine tries to repeat the cycle again, then chances are it is in “Continuous Test Mode. Make sure the washing machine is completely off. Using the main knob, make the following motions: Turn knob counterclockwise to reset the machine. Turn knob clockwise until you hear a click and then wait .05 seconds. Turn knob clockwise until you hear a click and then wait .05 seconds. Turn knob clockwise until you hear a click and then wait .05 seconds. Turn knob clockwise until you hear a click and then wait .05 seconds. Turn the main knob clockwise until you hear one click, then wait. This method should stop your unit from recycling. Good luck with your repair.