ZBD8920D00SS General Electric Dishwasher - Instructions
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Door had no resistance/no balance/would fall open
First, remove the bottom front covers (two parts four screws). Second, remove the two screws at the top that secure the dishwasher to the counter. Third, gently pull away the dishwasher from underneath the counter just far enough to see and be able to remove the door spring(s) - one on each side. Fourth, remove the existing hinge arm link(s) if not already broken off, replace with the new one(s). Note that the door hinge goes on the door (front) side of the spring and the other side fits into a groove on the door arm - the other end of the spring attaches to one of the 3 available holes on the frame at the bottom. It would be a good idea to replace the hinge arm links on both sides even if only one is broken. Make sure that the door has the right tension (each spring can be hooked in 1 of 3 holes to adjust the tension). Then gently push the dishwasher back under the counter. Finally, replace the screws under the counter and replace the covers on the bottom front. All of this should take no more than 15-20 minutes. This was an easy job!
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Robert from Hampton, GA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
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Soap Dispenser latch broke
I removed six screws and unplugged the module and removed.
Replaced by the new module and plugged in and then replaced the six screws.
Very easy to fix.
Replaced by the new module and plugged in and then replaced the six screws.
Very easy to fix.
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Vicki from Mooresville, NC
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
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soap dispenser was not staying closed....
hubby had no prob replacing the new part!!YEA!!dishes are clean again!
Parts Used:
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Erin K. from Las Vegas, NV
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
0 of 2 people
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Rate chewed drain hose up.
Removed screws that held dishwasher under cabinet...pulled out DW...removed old part...replaced with new....easier than falling off a stump.
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Christopher from St Augustine, FL
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver, Pliers, Screw drivers
8 of 30 people
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Fractured brass bezel on bottom of valve- Leaking
simply removed broken valve and replaced with new valve, easy peasy. shipping was GREAT, Overnight. all in all a easy fix.
Parts Used:
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Kenneth R from Marcellus, MI
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Wrench (Adjustable)
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The latch to hold the soap in broke
Replaced the part by taking off the srews on the inside of the dishwasher door (all of them)to get to the backside of the soap dispenser. Remove an electrical connector by pulling (had to pull off using pliers as it was really on there). Then a couple of screws hold to to the inside of the door. Pretty straight forward.
Parts Used:
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michael from north richland hills, TX
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
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Dishwasher leaking
I had a small leak from under the dishwasher which turned out to be a tiny hole in the Pump Connector. With the power off I pulled the dishwasher out of the cabinet and disconnected the water and drain lines to give me more room. I put the dishwasher on its back to have access to the pump assembly. A couple of nut drivers and the pump connector is accessible. Replaced the pump connector and over tightened it "Crack"... had to replace the Main Conduit connector ($50). I was able to turn a simple $20 repair into a $70 repair. Now that's talent!
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John from GLEN ALLEN, VA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Wrench (Adjustable)
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The detergent dispenser would not latch.
On the Model PDW9880, there are about 14 screws to be removed. I used a large Phillips driver and a pair of needle nose pliers. You cannot use a cordless drill driver for about 10 of the screws unless you have a long bit, as the 10 screws are so close to the body of the dishwasher door that the chuck of the drill will not clear. At the top of the door there are two screws on either side of the latch. The two screws are attached to white plastic blocks that serve as a lip to hold the outer door to the liner. It took a little wrestling with the two plastic blocks to slide them out from under the lip, releasing the outer door. Be sure not to let the outer door drop away, as it will tug on the ribbon cables that connect the display to the dishwasher. Keep a towel or sponge handy to keep the
dishwasher handle from resting on the tile floor. There were 4 electrical connections, including two ribbon cables, both of which just pulled out. I needed a needle nose pliers to remove the 2 spade connectors from the detergent dispenser solenoid, in order to pull on the connector, not tug on the wire. The entire repair is actually pretty straightforward and easy. It took 40 minutes, doing it slowly and carefully. But please don't tell anyone that it is easy, because my wife thinks it was an extremely complex repair, involving the risk of high voltage electricity.
The replacement part fits different makes and models, and does not have any brand identification, other than the Cascade logo cast into the front. Other than that, it appears to be identical to the original. Note: The
soap cup does not open for several minutes in the cycle, so don’t waste time or frustrate yourself (as I did) by checking the dispenser during the first 10 minutes of the cycle. Incidentally, although the company is in Canada, my part shipped from Central California (Fresno) and arrived in the Los Angeles area the next business day.
dishwasher handle from resting on the tile floor. There were 4 electrical connections, including two ribbon cables, both of which just pulled out. I needed a needle nose pliers to remove the 2 spade connectors from the detergent dispenser solenoid, in order to pull on the connector, not tug on the wire. The entire repair is actually pretty straightforward and easy. It took 40 minutes, doing it slowly and carefully. But please don't tell anyone that it is easy, because my wife thinks it was an extremely complex repair, involving the risk of high voltage electricity.
The replacement part fits different makes and models, and does not have any brand identification, other than the Cascade logo cast into the front. Other than that, it appears to be identical to the original. Note: The
soap cup does not open for several minutes in the cycle, so don’t waste time or frustrate yourself (as I did) by checking the dispenser during the first 10 minutes of the cycle. Incidentally, although the company is in Canada, my part shipped from Central California (Fresno) and arrived in the Los Angeles area the next business day.
Parts Used:
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Eric from La Crescenta, CA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers
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dishes not getting clean, top rack not washing
remove front lower cover, 2 philips screws, turn off water supply under kitchen sink to dish washer, turn off power to dish washer, remove water supply line to valve, remove power to valve, clip ons, remove two 5/16" screws holding valve on, turn valve gently to access clip holding washer supply hose, push clip up hose and hold hose while pulling valve off. re-install in reverse order, a flash light helps.
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Nugent P from Garner, NC
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers, Socket set, Wrench set
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water leak
Came home for lunch to discover the kitchen rug soaked and the dishes I had started when I left that morning unclean. Not sure what happened, pushed start again and immediately found water flowing out from under the machine. pulled the machine out and discovered that mice had chewed through the pliable vinyl sump tank. found the part number in my owners manual and google turned it up on Part Select. this was on Saturday and I had the part Tuesday. very satisfied
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ronald from culver city, CA
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
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Water leaking on floor
Water was leaking from under refer next to installed under counter dishwasher. Once determined to be dishwasher not refer I removed dishwasher toe place was able to see dripping inlet solenoid valve. I had to disconnect 11V power, shut off inlet water, disconnect inlet water house and remove dishwasher from under counter. Once dishwasher was in center of kitchen I flipped it upside down and removed the electric solenoid inlet valve. Removing the valve took one wrench to remove inlet hose then two wrenches to remove 90 degree brass fitting and another to hold solenoid. I used a nut drive to remove two screws that released the solenoid from the dishwasher frame. I used teflon tape to reattached the 90 degree brass fitting and inlet hose.
Parts Used:
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Bill from Monterey, CA
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers, Screw drivers, Wrench (Adjustable)
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Latch on soap dispenser broke
Replacing the soap dispenser was relatively easy, But a word of caution.when I removed the front panel, as it fell off, it pulled the electrical tape out of the door. That of course ruined the electrical panel. Even better, that panel is no longer made. So unless you really want a new dishwasher, be sure you support the front panel when removing. Probably the easiest way to do that (I found out later) is to sit on the floor with the front panel on your legs as youminscrew it. Do read other reviews about how to do the repair as the part comes with no instructions and GE is of virtually no help.
Parts Used:
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Robert from Evergreen, CO
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
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Water was leaking out of bottom and not filling washer. Mouse at through this piece
Shut off water, disconnect drain line from disposer. Remove dishwasher from wall and remove water feed line. Unplug or disconnect power to unit. Remove upper and lower dish racks as well as lower water sprayer bar, and filters. Lay dishwasher down on backside (make sure to catch water with bowl). Disconnect pump connector with nut driver and replace. Stand dishwasher back up and reverse removal process
Parts Used:
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Brett from Ocala, FL
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers, Wrench (Adjustable)
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wires on the solnoid hard to get off.dd to get off
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Debra from Caledonia, MI
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers
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Detergent dispenser latch was broken
I was offered a free dishwasher for the taking. The soap dispenser latch was broken. I ordered the part, it arrived two days later by standard delivery. The door cover has to be opened and seperated. The difficulty is that the door will not stay down or up without assistance. Once open, the dispenser is replaced by removing 6 screws from within the door compartment (between the door front cover and inside door wall. Two electrical leads must be removed and reconected to the new part. Removing them is problematic, since one connecter partially chipped off using pliers to gain a grip. After inserting the new part the 6 screws are installed from behind the part and the leads reconnected. There are two ribbon connectors for the control panel and display. They did not come loose so I left them connected, which made it awkward to manipulate the various parts with the door split open. Putting the ribbons in proper place was easy if careful. Securing the outside and inside halves of the door completes the repair. I found instructions on google. This was tricky but easy, as the door parts were often trying to move out of an accessible position for working. Otherwise it was one of the easiest things I have done. It would be easier with two people, and I had only one good arem to work with due to shoulder surgery, but it was successful. The dishwasher works fine, and the price was right at $45.00 in parts plus shipping for a top of the line model.
Parts Used:
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Dwight from Phoenix, AZ
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Pliers, Screw drivers
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