38351 General Electric Refrigerator - Instructions

took out 4 screws - lowered timer cover - replaced timer- put it back together

I noticed that if I unplugged the refrigerator and plugged it back in a while later it would start working but eventually would stop. I deduced the problem was likely the defrost thermostat. I ordered the thermostat but it was in a difficult place behind the evaporator coil which I could not remove. While I was trying to work it into position my hand pressed against the defrost coil and shattered the glass sheath. I ordered the coil and finally managed to get it and the thermostat installed. The refrigerator seems to work fine now.

I did folllow the instructions on the video step by step.

I had to call for a appointment for repair with GE Appliance because I thought then it . .was something electrical. The technician came out & checked everything out, turned out it was not electrical, The technician went out to his truck got a light bulb from his truck, put it in & it worked. It cost me $121.00 for trip charge from GE appliance for a light bulb that worked, your light bulbs were defective twice. Very disappointed with your products, cost me alot of money for a good light bulb thru GE appliance

I removed the shield over the timer and the part that supported the timer. Just unpluged it and pluged in new timer and put back shield. I had already replaced the defrost heaters which had totally burned up. I also replaced the thermostat while I was making the repairs although the old one was still o.k. All the information that I needed to make the repairs I obtained through your website. After looking at several websites to compare prices-etc, I found yours to be the best overall. Thanks-a-million your website is worth it's weight in Cold Food !

From instructions found on the site I was directed to the defrost timer part being bad. And from the information others posted that have had the same problem I was able to replace that part by removing the bottom grill just below the door and on the left side was the part. Removing one screw to remove the bracket from the frame and then another screw to remove the part from the bracket. I found it easier to remove the part from the bracket before I pulled the part out so I would have more room to unplug the connector. Just reverse the steps to replace the new part. It took about a day or so for the refrigerator to get to the proper temp.

Removed freezer bottom and back plates-encountered ice -melted with heat gun.Observed fan not running with fridge plugged in and considerable erosion of the styrofoam part.ordered fan motor and blade and styrofoam ducting and replaced same.Fan started running immediately when plugged in and now the compressor cycles normally and the refrigerator compartment is much cooler and icing has stopped. I'm good to go until the compressor fails! thanks for the excellent delivery service(2 days)and your parts diagrams really helped me trouble shoot the problem.

common sense,removed plate,removed mounting bracked,unplugged,reversed order,and that was it.

Refrigerator is not cooling. Light and fan working. Changed the capacitor.. Still not cooling. Back to discovery mode.It may be the timer
Certainly not PartSelect's fault. They have great service.

I had lost the bottom hinge during a move and so I rigged the hinge using an old tv antenna and the door never really quite worked right and it was VERY annoying. I stumbled upon this site and was surprised how inexpensive the part I needed was. I was very impressed with the speed of shipping and the install took maybe 5 minutes. The fridge works as good as new. Thanks a ton!

I took the advice off of your website about the only thing that will fix
the problem is change the run capacitor. I felt assured that I would
have a working refrigerator freezer after making this change. I was
pretty disheartened when it didn`t solve anything. I was not going to
take the new part back out after the small challenge of putting it in.
The next day I found out how to test the old capacitor and it was still
good. I will just have to eat the $49. I did learn not to take advice from
a website even if it seems like a sure thing

Easy fix - snapped together.

4 screws in the freezer and the back panel came off then 2 more screws to take the motor off. I unpluged the old motor pluged in the new motor put the back panel back on and I was done.

Repair was a no brainer. More important, Part Select was extremely efficient. Customer Service was very helpful as my model number was not available on line. Thanks for your wonderful and prompt service. Rich L.

I replaced the fan motor and one of the grommets. When I took the motor out it was clear it was failing because there were metal flakes from the motor on the fan blade. I followed the instructions on the posted video. My model did not have a removable bottom tray in the freezer so that was one less thing to do. Aside from that the video was accurate. I had two minor problems during reinstallation. First, it was very difficult to get the spring clamp back on the fan blade without pushing it against the motor. Recommend you get someone to help hold the spring open while you push it on. Second, the length of wire on the replacement was not exactly the same as the original and I had to move some wires around. Recommend you take a picture of the cable layout before disassembling.