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Jeanette
September 12, 2017
My fridge and freezer are not getting cold. What part do I need?
Hi Jeanette,
Thank you for your inquiry. I would suggest testing both your temperature control and your defrost timer to see which of those parts are malfunctioning for you. You can test those parts with a multimeter. Good luck with your repair.
Freezer too warm (38f). Cleaned the condenser. Good air flow. Fans working, condenser working. Took apart defrost timer to diagnose & clean contacts. That seems ok. Where is the main logic board? I have looked everywhere. This is a built-in so I hope it's not in the back, where I have to disassemble the cabinets to get to it. This is supposed to be front-serviceable. Also, how do you get to the defrost thermostat on this model? Thanks.
For model number ZISB48DCA
Hello Ken, Thank you for the question. The Control Board, PartSelect Number PS304236 is located in the dispenser. The Defrost Thermostat, PartSelect Number PS303514 clips onto the Defrost Heater. You can remove the shelving in the Freezer to access the back panel. Once removed it will expose the Heater and Thermostat. We hope this helps!
Compressor motor not running, even with temperature set to coldest. Evaporator fan (in freezer) runs like it expects it to be cooling. I can rotate the defrost timer through a cycle and the evap fan kicks off, then on again as I rotate the timer. Capacitor most likely for compressor not turning on?
For model number TFH30PRTAWW
Hello Paul, thank you for asking. According to our research, we would recommend checking the following parts to fix your issue: start relay, part number PS287824, capacitor, part number PS10065391, and compressor, part number PS3499809. If you need help placing an order for it, please feel free to give us a call. We look forward to hearing from you!
Hello- our refrigerator and freezer do not get very cold anymore. Can you help?
For model number GTL18JCPDRBS
Hello Tullie, Thank you for your inquiry. We would recommend checking the following parts to fix your issue: defrost timer, defrost heater, defrost thermostat, temperature control thermostat, evaporator fan motor, condenser fan motor, capacitor, and compressor start relay. You can test the parts with a multimeter. Hope this helps!
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RAUL
March 28, 2019
Just recently replaced the defrost timer and also checked the condenser fan, evaporator fan, all seem to be working fine. Freezer reads 40 degrees, and fridge compartment reads 50 degrees. Should i be looking at replacing the capacitor or maybe mother board?
For model number ZISS48DCASS
Hello Raul, thank you for inquiring. You may want to try replacing the Capacitor part PS10065391. We hope this helps.
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Edwin Rivas
July 8, 2019
The refrigerator compressor does not start
For model number Hts17gbserww
Hello Edwin, thank you for your question. If the compressor is not starting we would recommend replacing the Capacitor Part Number: WR55X24065 and Overload/ptc - 5 speed Part Number: WR09X10106. I hope this helps!
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Customer Repair Stories
Average Repair Rating: 4.3 / 5.0, 5 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Refrigerator would not get cold although condensor fan worked. The compressor did not come on.
I replaced the capacitor first but the compressor still did not come on. After trying the new capacitor I removed the old board( marked the connectors just in case) then installed the new board. The major difference on the new board was the grounding wire which was simple to connect. The old board didn't have one. Once installed everything worked fine. The directions were easy to follow. I ordered the parts late Sunday night and I received the parts by Wednesday! That was fast. Thanks for the help, and this was much cheaper than calling the appliance service.
The only part that I should had used was the condensor fan motor,which it was so easy to remove,and instaled the new one,then replaced the missing parts and problem solved. The technician before me,declare the unit a total loss,there for after doing that, he took the rest of the parts with him for his own benefit. The repair was with no difficulty,and time spend around 20 min. Thanks.PartSelect,your delivery and easy way to place an order is great. Thanks. Joel
Refrigerator is not cooling. Light and fan working. Changed the capacitor.. Still not cooling. Back to discovery mode.It may be the timer Certainly not PartSelect's fault. They have great service.
H.K. from Seagoville, TX
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
9 of 14 peoplefound this instruction helpful.
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Freezer not working
Remove fan, unplug parts, plug in new parts replace fan. DONE
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