11020022014 Kenmore Washer - Instructions
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Upper agitator not turning.
Removed agitator cover with small screwdriver. Removed bolt holding agitator with socket on 6" extender. Pulled agitator up and out. Replaced thrust spacer adding tiny amount of silicone grease. Replaced agitator directional cogs adding small amount of silicone grease. Note direction of cogs first or they will make a loud ratcheting noise. Reassemble. The drawing on this site is helpful.
Parts Used:
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David from MILLBRAE, CA
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Socket set
2 of 2 people
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Washer would not drain
Im a 58 year old single woman. Swap out of pump motor was so easy. Took less than 15 min. Ordered the part on Tuesday it came the next day. I installed it and did 4 loads of laundry.
Great company.
Great company.
Parts Used:
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Kris from W MANSFIELD, OH
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Wrench (Adjustable)
2 of 2 people
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Washer not agitating
Washer was not agitating. My husband did not have a clue what to look for, but he took it apart and noticed two of the four directional cogs were stripped. Did an internet search and found the part on your website and thought we would give it a try since the part/shipping was under $20. The parts came in three days and my washer lives on. Was ready to get a new one since it is 18 years old, but I will not wait. Excellent website with all instructions and parts breakdown of the washer.
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Dianne from WALES, MI
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
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Tools:Socket set
2 of 2 people
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Easy to install
I just drained the washer and unscrewed the 3 screws unhooked the hose clamp and installed the new one attached the hose and hose clip. Really easy. Took longer to try up water in floor than installing.
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John from LEXINGTON, NC
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
2 of 2 people
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Would not Agitate
Tip the washer on its back remove the agitator install new one under 15 minutes
Parts Used:
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Scott from HILBERT, WI
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
2 of 2 people
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Agitator not moving
Half inch extension. Removed plastic set piece. Remove agitator cap. Remove ring remove worn cogs. Replaced new cogs Replace lock ring, back together. 10 minutes
Parts Used:
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Kevin from ALBUQUERQUE, NM
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
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Tools:Socket set
2 of 2 people
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Agitator cogs all broken
Removed Softner dispenser and cap. With a 3/8" socket wrench and extension And 7/16" socket I took out the screw holding the agitator and removed top section of agitator. Turned upside down and removed the rubber grommet that holds the cogs in place. Replaced cogs and reinstalled grommet. Aligned top part of agitator with 2 tabs and put back in place and secured with 7/16" screw. Replaced cap And dispenser. Good to go. Works perfectly. Very easy repair.
Parts Used:
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Kelly from AMARILLO, TX
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
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Tools:Socket set
2 of 2 people
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Top half of agitator would not agitate.
Removed top cap of agitator and pulled out the inner cap. Spread a pair of needle nose pliers and placed them in square holes on each side of nylon fitting. Unscrewed nylon fitting and removed top half of agitator. Replaced directional cogs/dog ears and put agitater back together. Works like new. Easy fix.
PS Received parts in 72 hours. $10.00 bucks and never left the house.
PS Received parts in 72 hours. $10.00 bucks and never left the house.
Parts Used:
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Chris from Kernersville, NC
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers
2 of 2 people
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out of balance
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Charles from ARVADA, CO
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver
2 of 2 people
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On Spin cycle washer jumping all over the place.
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Tuan from LADSON, SC
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Socket set
2 of 2 people
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Water drained but would not spin.
Just watched the video. Take from a 63 year old. Who never fixed a washer. Thx a lot for the video it saved me a lot of money being on a fix income. and it was less than $ 10 that was included shipping.
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Ramona from MESA, AZ
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Difficulty Level:Very Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Socket set
2 of 2 people
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Replaced the dog ears.
It was easy, take off the cap, then loosen the nut. Take it apart, change the dog ears, put back together. It was done.
Parts Used:
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Todd from Milwaukee, WI
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers, Socket set
2 of 2 people
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the top section of the agitator would not turn
First I came to this web site and discovered some directions from other customers. I then followed those directions to disassemble the agitator. I removed the softener cup by pulling up on the blue plastic retention ring. I then used a flat head screwdriver to remove the plastic cap by placing the screwdriver into the slot on the side and prying it off. Next I used a 3/8 socket and extension to remove the bolt which holds the agitator to the shaft. After the bolt was removed I pulled up on the agitator and removed it from the washing machine. To remove the upper section of the agitator, I placed it on the ground and holding the base with my feet, I pulled on the upper section. I then removed the dog ears, verifyed the problem and ordered the parts (dog ears). The parts arrived in less time than promised, were installed in about 5 minutes and I was back to doing laundry. When you reassemble the agitator, turn it upside down to install the dog ears so they do not fall out.
Parts Used:
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joseph from san antonio, TX
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers, Socket set
2 of 3 people
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Top Agitator would turn
First, I unscrewing the single bolt which keeps the two part agitator in place (agitator bolt). Second, I pulled the entire agitator out from the machine. third, I then seperated the top and bottom parts of the agitator. forth, I removed the old worn out "Agitator Direction Cogs". Fifth, I then inserted the new Agitatpr Direction Cogs"s. Six, I reassembling the top and bottom parts of the agitator. Seven, I reinstalled the reassembled agitator back into the machine. Eight, after inserting and tighting up the agitator bolt with a socket rench, and tured the machine on, it work like it was new again. .
Parts Used:
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EDWARD from CATONSVILLE, MD
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
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Tools:Socket set
2 of 3 people
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Agitator would not agitate
Removed the agitator with a socket wrench and replaced cogs as directed in repair video.
Parts Used:
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Daniel from Beaufort, SC
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers, Socket set
2 of 3 people
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