JDB9800CWS3 Whirlpool Dishwasher - Instructions

simple...a female did it!! Dealing with PartSelect was so easy...your was the only web site that made it super easy to find my part. Placed order and paid for it...part arrived the next day!! Sent web site link to hubby too. When we need parts again for any applicance in our home, we will check your site out first!!

This was tricky, not so much the difficulty of the repair so much as finding the right instructions. There weren’t any on your website. YouTube videos were all over the place in terms of specific set ups. Eventually I found the right one. This would have been very easy and would have taken less than 15 minutes if I had the right instructions from the start. Most of my time was taken with searching for instructions.

saw big hole in first (main) hose - got replacement at local hardware thinking it was the only problem - it wasn't - turned on the water and noticed another leak so ordered hose from parts select - fast delivery - installed 2nd hose but still a leak so ordered grommet from parts select - again prompt delivery - installed it and voila no more leak -
also checked for rat entry points, plugged those and put down bait - bait wasn't being taken under dishwasher even tho rat reappeared so put a snap trap in back - no luck so far - teachable moment: might have been cheaper to just get another dishwasher as parts are expensive and its difficult to tell extent of damage - luckily i only needed 3 parts = $150

removed old gasket, installed new.
No Leaks!!
Saved the cost of a new dishwashers

I watched the YouTube video I found in the link provided but PartSelect and followed the steps shown in the video. I replaced the two broken rack adjusters in about 20 minutes. I especially like the fact that PartSelect helped with the link provided in the email that acknowledged the part order. A great customer service. I’ve passed this fact on to my other friends who routinely DIY repair projects.

You need to pull the unit out to get access to the spring connected to the rear leg frame. Use the everything in the kit. The rollers are upgraded and will guid the cable better.

A Mouse friend had seen fit to chew through the original drain line. I used my Model Number, and was able to order the correct part . It arrived the next day. The job itself is fairly straight forward. You will need to access the rear of the machine. This may include shutting off, and disconnecting the water supply line. (Adjustable wrench). Mine is under the sink, on the "Hot" side. You may also need to un-plug the unit. (recommended) . A pair of (Pliers) will be needed for the spring clamp.

Following a utube video made it easy. Removed the outer cover of the door to expose latch. Two screws remove the latch, pay attention to how it was positioned and put the new one on and then replace the panel. But first turn off the electricity to the unit at the fuse box.

The repair was easy. First remove the entire rack from the dishwasher. There are three clips that hold the rack adjuster in place. It's relatively easy to see how to loosen the clips to remove the old rack adjuster. I took a couple of photos before I loosened the clips to help remember where they belong. When putting the rack adjuster it's important to move the rack height adjustment release lever up and down until the vertical part of the rack adjuster easily slides into the slot in the upper rack bracket. Once the rack adjuster in in it's proper location replace the three clips removed at the start of the procedure. Place the rack back into the dishwasher.

I turned off the power to dishwasher first. Removed bottom plate to get to leveling legs. Lowered the legs as to be able to pull and skid dishwasher out from under counter.
Once dishwasher is removed from under locate the 4 screws on right side that hold racks remove them.
I would recommend replacing both skids on both side while you have the dishwasher pulled out.
Very easy to replace new rack slid once old rack removed.
The rack come assembled with skid and plastic holders.
This repair is a 10 minute repair per side.
Thanks Bob Seese

After bailing out the unit, filled filter hole with a moderate amount of Dawn dish washing detergent. Ran dishwasher twice to remove all Dawn from the unit. Had to bailout the water (and suds) from the washer both times. After the dishwasher finally drained I inserted the new filter..

It was easy to remove the old parts by using a screwdriver to push in “tabs” that kept retainer clips in place. Once removed, it was a matter of easy assembly in reverse and then re-clip. It became clear that the problem was because a few tabs that click into the sliding track and worn to the point where they no longer retained a tight connection to the track causing the upper rack to tilt with weight to front or back. Sure, the parts are a bit pricey but not when compared to a repair visit or a new KitchenAid which otherwise was functioning perfectly.

Removed old gasket, cleaned track thoroughly, then followed instructions from video on Part Select order form. Instructions very clear and precise. Getting the new gasket was a little tedious at the corners but take your time and work the gasket with your fingers as shown on the video.

Hardest part was figuring out how to release and remove upper rack as mine did not match the instructions. After that is was tricky but not overly difficult. The instructions on-line did not make sense, but it all was fairly intuitive process. Take some before pictures, lol. Dishwaswasher works great.

repair went smooth for the grommet. suggest a small of vasoline to ease installation of grommet