HSS22BDMDWH Hotpoint Refrigerator - Instructions
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Motherboard burned out
I ordered the part on Sunday and had it by Tuesday. It only took a few minutes to install. Basically, I unplugged the unit and removed the cover over the motherboard with a nutdriver. The wires were easy to unplug and reinstall. There was no way to incorrectly install since they could only fit in the correct position. I reinstalled the panel pluged it back in and now the fridge is working great.
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Joe from Redlands, CA
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Nutdriver
11 of 13 people
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It would freeze up and then it would not cool.
First I unplugged the refrigerator, then I had to open up the back of the freezer, use the hair dryer to defrost the ice that had built up in it. Then I unscrewed the screws on both ends of the existing heater unplugged the old heater and plugged in the new one. Then with the sensor, I cut and stripped the 2 wires attached to the old sensor 1 inch away from the sensor. Then I spliced it with the wires on the new sensor, applied wire nut and black tape tightly. Then I put it all back together.
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Ronnie from Scottsville, KY
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
12 of 16 people
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going from warm to to cold
i used the video it showed on the site or iwould not have been able to do it
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roy from spring hill, KS
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Difficulty Level:A Bit Difficult
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Total Repair Time:1- 2 hours
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Tools:Nutdriver
16 of 28 people
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defrost heater burned out. Lots of ice in and ont he evaporator. Both breezer and refrigerator do not cool right.
Disconnected power. Removed evaporator cover in freezer. Removed the bad defrost heater. It is a glass tube about 10" long. The tube was black since the internal heater wire burned out. Use a hair dryer to melt ice in evaporator. Since there was excessive water coming from melt ice, I removed the back panel and took out the white plastic drain tube and collected water from the tube in a bucket. I put everything back and used the refrigerator for three days without problem, before the new heater arrived. Then I put on the new tube and everything was fine so far.
Parts Used:
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xiaopeng from canton, MI
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
10 of 11 people
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The unit will not dispense water, but does make and dispence ice.
I replaced that part, but I still have the same problem, no water is dispensed. I believe I may need a circuit board. The problem was not the parts I replaced.
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michael from west bend, WI
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Pliers, Screw drivers
16 of 29 people
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Switchlight was broken on tennant's refridge
as described, I used a thin screwdriver to wedge in and pull down existing, broken switch. I was able to pull it down about a 1/4 inch, but wasn't quit able to disegage it until I gripped it with pliers. I then pulled it out, unplugged the old switch, plugged in the new switch, and carefully tucked the wires back into the fridge and snapped the new switch into place.
10 minutes total.
10 minutes total.
Parts Used:
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Mark from Somers Point, NJ
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Difficulty Level:Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers, Screw drivers
10 of 12 people
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It started out with the door buttons not working and then the timer stopped working so it wouldn't allow the fan or the compressor to run replaced the board and everything started working
Took the three screws out of the cover, took the six plugs off of the board and removed board.
Parts Used:
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Robert from Yulee, FL
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Nutdriver
11 of 15 people
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The front wheel pivot pin walked out causing the front wheel assembly (mobility front assembly) to collapse into the refrigerator base
A second person is necessary to help prop up the refrigerator. One person will need to insert a 6 inch support under the front of the refrigerator base while another person rocks the refrigerator back to provide access for the support to be inserted.
The front refrigerator panel was removed to reveal the refrigerator base and provide access to the front wheel assembly adjustment screw (screw mobility). The front of the refrigerator was propped up on a solid support about 6 inches above the floor to provide access to the front wheel assembly and allow removal through the base of the refrigerator. The front wheel assembly was dislodged from the base by first removing the pivot pin by hand and then prying the wheel assembly loose with a screwdriver. Normally the pivot pin would need to be released by prying it loose with a screwdriver and then pulling to free by hand. Once the front wheel assembly was dislodged the adjustment screw was removed with a socket set and the front wheel assembly fell out of the refrigerator base. The new front wheel assembly was then inserted into the refrigerator base, the new pivot pin was inserted and aligned with the support holes and pressed into place to secure with locking mechanism. The new adjustment screw was then inserted into the refrigerator base hole, aligned with the front wheel assembly and hand tightened to set the first threads. The adjustment screw was then tightened with a socket set to seat the adjustment screw. The refrigerator was then lowered and the adjustment screw was adjusted to level the refrigerator. The refrigerator was then pushed back into its normal position and a final adjustment performed to assure the refrigerator was level. The front refrigerator panel was then pressed back into place.
The front refrigerator panel was removed to reveal the refrigerator base and provide access to the front wheel assembly adjustment screw (screw mobility). The front of the refrigerator was propped up on a solid support about 6 inches above the floor to provide access to the front wheel assembly and allow removal through the base of the refrigerator. The front wheel assembly was dislodged from the base by first removing the pivot pin by hand and then prying the wheel assembly loose with a screwdriver. Normally the pivot pin would need to be released by prying it loose with a screwdriver and then pulling to free by hand. Once the front wheel assembly was dislodged the adjustment screw was removed with a socket set and the front wheel assembly fell out of the refrigerator base. The new front wheel assembly was then inserted into the refrigerator base, the new pivot pin was inserted and aligned with the support holes and pressed into place to secure with locking mechanism. The new adjustment screw was then inserted into the refrigerator base hole, aligned with the front wheel assembly and hand tightened to set the first threads. The adjustment screw was then tightened with a socket set to seat the adjustment screw. The refrigerator was then lowered and the adjustment screw was adjusted to level the refrigerator. The refrigerator was then pushed back into its normal position and a final adjustment performed to assure the refrigerator was level. The front refrigerator panel was then pressed back into place.
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Chris from LOS ANGELES, CA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Socket set
9 of 9 people
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refrigerator and freezer stopped working
I replaced the three sensors, 2 in the freezer 1 in the refrigerator. This was rated as the most common problem. Did not fix the problem. I then checked the ohms on the new sensors then the old sensors they were all within .5 of each other. So I got smart and went down the list of causes on their list. I emailed partselect and asked what the parts should read. They replied with that information and it turned out to be the voltage converter on the compressor. I ordered the part on friday payed for overnight delivery and it arrived tuesday. This as you can imagine makes me angry. But the part was easy to install and my refrigerator started working right away. I would advise anyone with this problem to start at the top of the problem list use a multi meter check everything on the list and only replace part or parts that don't come up to standards. This will save time and money and hopefully fix the problem the first time as you are not switching out parts and hoping that it solves the problem.
Parts Used:
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mike from Aguilar, CO
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver
9 of 9 people
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Twice I ordered the oven light bulb & each time the light bulb was defected
I had to call for a appointment for repair with GE Appliance because I thought then it . .was something electrical. The technician came out & checked everything out, turned out it was not electrical, The technician went out to his truck got a light bulb from his truck, put it in & it worked. It cost me $121.00 for trip charge from GE appliance for a light bulb that worked, your light bulbs were defective twice. Very disappointed with your products, cost me alot of money for a good light bulb thru GE appliance
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Barbara from BELLEVUE, WA
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Difficulty Level:Very Difficult
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Total Repair Time:Less than 15 mins
17 of 34 people
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The Factory "Single" Defrost Element Was Burned Out.
Unplugged frig. Emptied freezer shelves of food, removed ice container, removed all shelves, removed light bulb cover and light bulb, removed rear panel over coils (2 phillips on bottom and 2 1/4" hex on top/staggered. Used hair dryer hung on a wire to defrost the "ice block" over the coils. Used heavy towels to catch the water in the bottom so the condensate drain didn't just overflow. Removed the 2 screws holding the old element. Unplugged the quick disconnects. The new 2 element heater purchased at partselect is not "encapsulated" like a florescent tube as was the original. Much greater efficiency with exposed element coils. Re-routed blue wire on left of coil bank to the right-used the same split insulator that pink wire is in to keep it safe, did not need to use the jumper extention that comes with the kit. Plugged in both the blue and pink wire quick disconnects, installed the new defrost element with the 2 screws. Cut the old thermostat right up against it's sensor pot. Stripped existing wires, used my own wire nuts to mate the new thermostat, wrapped tight with electrical tape, then tucked them up underneath. Snapped the new sensor on the evaporator line at original location. Replaced panel, plugged frig back in, turned control in frig side to 1, and it works like new now. No more freezer burn. Ice cubes better. Still, this design is poor and no more ge major appliances for me.
Parts Used:
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William from Cape Canaveral, FL
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
9 of 10 people
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Ice Dispenser not working
As it turned out much of the electronics is driven by 13.5 volts off the Main Control Board. The Ice Dispenser caused the problem because it over currented the depleted board power. You could hear a clicking noise from the board which was the main relay short cycling and not staying energized. While waiting for the replacement board I unpluged the condenser fan which is a DC motor and uses the Board power. In place of that fan I use a small table top fan to keep the condenser cool. As it turned out I only needed it for 3 days because Parts Select did a super quick job of delivering the new board. Thanks for the super service!!!!!! Removal of the board only required unpluging the electrical connections squezing the retaining board pins with pliers and pulling the board out, pushing on the new board and connecting the electrical plugs. If the board locks like mine did, just unplug the main board power plug, let the memory clear and replug the power plug. The unit should then start and run with no problems.
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David from Boca Raton, FL
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Difficulty Level:Difficult
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Total Repair Time:Less than 15 mins
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Tools:Pliers, Screw drivers
9 of 11 people
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The buttons, which select water, Ice and crushed ice, would not switch reliably.
If you sqat down to the dispenser level, under the panel where the buttons are, and look up at the bottom of the panel, you will see 3 small holes. These holes are about 1/8" in diameter, and maybe 2" apart, right under the button panel. If you look carefully, you will see white plastic in the outer two holes. One at a time, insert a small (#0 ?) phillips head screwdriver into the holes which will release a plastic catch that holds the panel in place. Pull the released panel out gently, and on the back side is the circuit board. 3 screws hold it in place to the panel. 3 wiring harness plugs need to be removed. Since they are different sizes, they won't be easily confused. After installing the panel board with the 3 screws and plugs, the panel snaps back into place easily.
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Stephen from Richmond, VA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Screw drivers
8 of 9 people
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Ice maker making no ice
I first replaced in-line water filter to the fridge. No ice. Then I replaced the water filter inside the fridge. Still no ice. I inspected the water inlet feeding the ice cube trays and it was froze up with ice. I removed the two screws holding the ice maker in place to remove the ice from the inlet tray. I then used a hair dryer to melt the ice accumulated in the in-coming water tube. Turned off the water and unplugged the fridge. When replacing the old water valve, I first blew through the hose feeding the ice maker to be sure that it was clear of ice. After re-attaching the water hoses and the electrical connections, I turned on the water, plugged in the fridge and turned the ice maker switch back on. Next morning I had ice cubes. Only mystery is I am not hearing the usual water noise when water is feeding the cube tray like I did before, - not to worry though if it works. My drawer is now full of cubes.
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Larry from Raymond, NE
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver
9 of 12 people
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Refrigerator kept getting warm
I am a 45 year old woman who is pretty handy but with no prior knowledge about appliance repair. I do have the attitude that if someone else can do it, so can I, which is helpful. I was able to watch a video on this website that showed me exactly how to replace one of the three parts that I replaced. It totally made it easy so that I knew what to do with the wiring. So far, my side by side is working great. I'm the champion! This repair cost me about $75. Who knows how much a repair man would have charged just to look at it.
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Ann from Provo, UT
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Screw drivers, Socket set
12 of 21 people
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