We're sorry, but our Q&A experts are temporarily unavailable.
Please check back later if you still haven't found the answer you need.
9 questions answered by our experts.
< Prev
1
Next >
Sort by:
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Ken
February 3, 2018
The water line was freezing up frequently. I purchased the dispenser water tube heater kit. I was able to remove the plastic trim and the electrical board on the freezer door, but the dispenser housing shield would not come off even though i removed all 4 screws. It is loose on the left, but the right side is solid. I am afraid i will break the whole assembly if i force it.
For model number GSH25JSTCSS
Hello Ken, Thank you for your inquiry. It is supposed to just pull right out after you've removed the 4 screws so there may be a piece broken off or cracked. I would try sliding a plastic card in the right side and pushing in gently while trying to pull it out. Hope this helps!
4 people found this helpful.
Was this helpful?
Thank you for voting!
Dennis
December 7, 2018
I need an ice bucket part. It is the parts that holds the ice back for a controlled delivery. Mine is broken and when getting ice it comes out and comes out and comes out. You get the idea.Thanks,
For model number GSS201ETNBB
Hello Dennis, Thank you for contacting us. I have researched the model you have provided and have found the part you are looking for is Part Number: PS2338069. Thank you for your inquiry, good luck with this repair!
2 people found this helpful.
Was this helpful?
Thank you for voting!
Ramesh
October 11, 2017
Dispenses ice and crushes ice, but does not dispense water. I did change the water filter and it still does not dispense water.
For model number ZISS420DXASS
Hi Ramesh, Thank you for your question. There are some parts that you will need to check to see which one is causing the issue. First you will need to check the water inlet valve to see if it is allowing water to the water dispenser. The dispenser door solenoid assembly,This part is a possible option when ice door won't open or shut properly or when water is not dispensing.The micro switch, This switch is responsible for sending the signal to dispense water. You can test these parts with an Ohm meter to check for resistance. Hope this helps!
Water on the floor when I use the water dispenser, how do I change the hose?
For model number GSS25JERFWW
Hi Robert, Thank you for the question. You can remove the water line from the water valve and then pull the old tube off the back of the refrigerator. Reinstall in reverse order. Hope this helps!
Was this helpful?
Thank you for voting!
Steve
January 20, 2018
Hi, i need this part in black. Do you know the part number? Thanks
For model number PSS26MSRBSS
Hello Steve, Thank you for your inquiry. We show that part# WR49X10228 is black housing shield kit. Hope this helps!
Was this helpful?
Thank you for voting!
Bob
December 12, 2018
Believe i melted something trying to thaw the water line with a hair dryer. I removed the four screws holding the dispenser housing shield, but still cannot remove the shield. It reacts like the lower right screw is still in place. Any suggestions? Thanks.
For model number GSH25JSDDSS
Hi Bob,
Thank you for your question. It is supposed to just pull right out after you've removed the 4 screws so there may be a piece broken off or cracked. I would try sliding a plastic card in the right side and pushing in gently while trying to pull it out. I hope this helps. Thank you and have a great day!
Was this helpful?
Thank you for voting!
Martin
October 4, 2019
The water and ice fail to stop when pressed and released, to stop the ice i press the water button and vise versa also if i open the door the water and ice does cease. What parts will i need? Also i cant remove the shield, WR17X11170, even with screws removed, the right side is loose, but the left wont move, pls help
For model number GSH25JSXLSS
Good Day Martin. Thank you for your question in regards to your unit (Model Number GSH25JSXLSS). Based on our research, once the screws come off then the Dispenser Housing Shield should pull right out. If this is not the case then there may be something that is blocking it from coming out.
The following link will bring you to a page with a list of parts that may need to be replaced to fix the issue you are having:
https://www.partselect.com/AdvancedModelSymptoms.aspx?ModelNum=GSH25JSXLSS&mfgModelNum=&fkMfgID=2&ModelMasterID=335657&PID=57
Hope this helps. Best Regards.
Was this helpful?
Thank you for voting!
Linda
March 25, 2022
Ice gets jammed in door & doesn't dispense. Why?
For model number PSS26SGRBSS
Hello Linda, Thank you for the question. We suggest checking the Dispenser Door Assembly or Flapper for damage or wear that is preventing it from opening properly to allow the ice to dispense. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
Average Repair Rating: 3.8 / 5.0, 12 reviews.
What's this?
< Prev
1
2
Next >
Sort by:
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing installation instruction that matched.
Trying to defrost the water line in the refrigerator door I melted (deformed) the plastic parts.
I carefully removed the trim from around the dispenser area then freed the catches in the top of the electronic card. I leaned the card forward and disconnected the electrical connections, then removed the card. I removed the four screws holding the shield to the door and removed the shield. Then I removed the funnel from the shield and removed the spring from the old funnel and placed it on the new one. I removed the light and socket from the old shield and installed the in the new one, then installed the new funnel on the new shield, used the four screws to install the assembly on the door and replaced the trim piece.
Unplugged power cord. Used a small screw driver to release the bottom of the control panel. Pulled it out and unplugged wires, then set it aside. Removed 4 screws from the housing shield and pulled it out. Now the solenoid assembly and related parts are accessable. I removed the solenoid assembly by loosening the top screw and removing the 2 bottom screws. This was the main problem, but I also replaced related parts that were worn or corroded. I also cleaned and disinfected everything in there while I had it apart because it was pretty nasty! Now it works like new.
Melted Dispenser Housing Shield with hair dryer trying to thaw out frozen water line
Pull plastic trim piece off refridgerator door,unclip printed circuit board and remove wires unscrew dispenser housing,and remove. Transfer Ice funnel to new dispenser housing with old spring. Reinstall dispenser housing and printed circuit board.
The unit will not dispense water, but does make and dispence ice.
I replaced that part, but I still have the same problem, no water is dispensed. I believe I may need a circuit board. The problem was not the parts I replaced.
Removed the plastic frame by pushing to the inside (all 4 sides), removed touch pad by sliding it to my right and disconnected the wires. Removed the four screws that hold the dispensing unit and replaced broken parts. Please note that I also replaced the funnel. Total cost of repair for DIY $30.00, savings by avoiding repair man, priceless.
Service Tech Melted the funnel and housing for the ice maker
The trim, funnel and housing were removed. I exchanged the small electrical part to the new housing and reinstalled the housing, funnel and trim. It took longer to get the tool then it took to make the repair.
Mostly cosmetic, ice funnel broken, not dispensing water
Just look at the parts diagram and follow the explanation. That easy. Still not dispensing water, so i think i need a switch since the water filter is new but no water.
Frozen water dispenser line; install water line heater
This should have been easy, but I couldn't get the housing shield off. I removed the 4 screws but it wouldn't come off. It seemed to be stuck in the lower right. (It seems that many people have the same problem.) I decided to destroy the old one and install a new dispenser housing shield, and replace the flapper while I was at it. I finally got the shield off (by taking a pipe wrench to it and breaking it into little pieces) and discovered what the problem was: the light in the lower right had melted the plastic of the dispenser shield, which fused to the plastic of the housing! Bad design, GE! After that, it was no problem. However, I couldn't remember how to replace the microswitch. I should have taken a picture, first. Duh. Lucky for me, Parts Select had a very informative video showing how to replace the microswitch. ! was saved! Thanks, Part Select!
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
C. P - May 12, 2021
Verified Purchase
Easy repair
This installed easily and works perfectly
★★★★★
★★★★★
Joseph M - March 25, 2021
Verified Purchase
Easy to find the part I needed
Part was very easy to find on the site I received it in the time that was promised and had my ice maker back up and working in a couple of days
★★★★★
★★★★★
Anthony G - March 28, 2020
Verified Purchase
great part
The part was exactly what I expected, installed easily and is working great
★★★★★
★★★★★
Mary W - June 16, 2019
Verified Purchase
Great service
Arrived quickly and worked perfectly
★★★★★
★★★★★
Kevin M - April 30, 2019
Verified Purchase
Easy fix
I need my guard trying to thaw out the frozen water line. This was an easy replacement and the water and ice dispenser now work as expected.
★★★★★
★★★★★
Tom H - January 22, 2019
Verified Purchase
Exact fit
The old part became deformed after trying to thaw out the water dispenser line with a hair dryer on "low". Part installed easily, so now I can at least get ice. Water dispenser freezes up even in the summer time, poor design flaw.
★★★★★
★★★★★
Carol D - November 9, 2018
Verified Purchase
Superior transaction
I originally ordered this part from a competitor who I had used in the past. After 2.5 months of backordered status updates decided to shop elsewhere. This part was on my doorstep 2 days after ordering it. Need I say more?
The Fix App makes it easy to manage all your stuff in one place. Just snap a photo and we'll find and store your user manuals, receipts, and product information in one easy-to-find place!
"Like magic. I took a picture of the model number on my refrigerator, and the app identified it right away … Very convenient. I'm impressed." ★★★★★ - Clever Jeff
