20434 - Instructions

First I watched the repair video. Then I pulled the power plug and shut the water off. I didn't have all the room available to remove the front and sides of the machine in my narrow hallway so I just slid it away from the wall and leaned it back against the wall and had plenty of room to do the repair lying on my side. $28.00 part and in 20 minutes all done. This is the second time this site saved me time and mucho money. Thank you. Leon B. from Massachusetts

laid washer on side, used butter knife to pry off spring clips. there is just enough room to get pump off the shaft .Unhook two hoses then install new pump.

Took the top & outside cover off to get to the connections for the Dishwasher. Installed the hoses & put washer back together.

First of all, it would have been helpful to have two people take the housing off the frame. One to lift and the other to disconnect the hoses that need to come off the pump and the filler.

Second, THANK YOU to another person that posted about prying the pump from the motor and sanding it to accept the new pump. When I couldn't get the pump off the motor due to rust, I thought both the pump and motor were done. But I worked the pump off the motor shaft (I had to break the old pump, but it was toast anyway) and used a wire brush and sandpaper to clean the shaft. When I got the new pump, it slid on like a champ!

I also used the parts list that came with the washer to make sure I got all the parts back together in the right place. Like I said, I took too much apart and didn't pay attention to what I was doing for later reassembly. Even though the parts list that came with the washer is small and not to scale, it helped me put the thing back together.

I got my part when PartSelect promised and I got help here from the website. I will use this company whenever I need an appliance part.

Unplugged the washing machine. Removed the two philipps screws holding the control panel. Swung it up , disconnected interlock connector, and pried the two clips. Removed the top and cabinet assembly to have easy access to the leaking pump.
Disconnected the two hoses connected to the pump. Used the plier to loosen the hose clamps. Removed the two retainers securing the pump. Removed the old and damaged pump and replaced with the new one. Reinstalled the retainers back on. Reconnected the hoses and clamps. Put the top and cabinet assembly back on. Snapped back the clips and reconnected the interlock connector. Screwed the control panel assembly to the cabinet. Done. Ran the washing machine to check for leaks. Found none.

Unplugged the washer. Pulled it away from the wall far enough so it would be stable tilted back against the wall. That way I didn't have to disconnect any hoses or lay the machine down.

I used a ViceGrips to squeeze the hose clamps and then pulled the hoses off. Getting the pliers in the right position in the tight space was the hardest part of this whole job, and that still wasn't particularly hard. I have medium sized hands (for a man).

I flipped open the retainer clips with my fingers. Pulled the pump off and slid the new one on. It helped to make sure first that the flat side of the motor shaft was roughly facing the same way as the slot in the pump.

I reattached the hoses and popped the retaining clips back on. Held my breath and ran the washer. No more leak!

Incidentally, before I discovered PartSelect I called Whirlpool service. I asked if they could have the tech show up with the part. They said "No." I'd have to pay the fee for a diagnostic visit and then the tech could order parts and return to install them. They said there would be no service charge for the return visit.

Several years ago I believed this story when I called for a dryer repair. However, when a second technician returned with the part I had told the dispatcher the first time around was needed, he came up with some excuse why there had to be a supplemental service charge. I challenged it on my credit card and eventually got it removed, but it was a hassle.

Thank you PartSelect! And thanks to others who posted their experiences and gave me confidence to fix it myself.

It was the first time I ever ordered parts online or even attempted to repair a washer. You all have made finding and ordering the right part very easy. I got the part in 2 days even though I used the cheapest shipping option (5 to 7 days). I turned off the water, removed the water lines so I could lay the washer on its side. No tools were needed to remove the water pump, just two clips held it on. I put the new pump on, hooked up the water and washed a load that night.

Pull Washer out, Flip to the right on it's side. Pop two Metal retaining clips, squeeze hose clamps with pliers. Remove pump, sand shaft with dremil or 80 grit sand paper. Replace with new pump. Easy! Push washer back and attach hoses and power. Done 15 minute repair

undone 2 hoses and popped off brackets

This was very easy. I just pushed the retaining clips off of the pump body (one top side, and one on the bottom) with my fingers. Then I used a pair of channel lock pliers to compress and relocate the spring clamps down the two hoses away from the pump body to remove their clamping action. I removed the hoses, then pulled the pump off of the motor shaft. I lined up the motor shaft with the flat spots in the new pump and installed the new pump in the reverse order. This process took about five minutes and was super easy.

The repair went fine and the U - Tube video was very helpful. However, the putty knife under the front corners to release a spring clip was not accurate to release the console. Our Roper had two philips head screws on each corner of the back of the console that had to be removed to allow the console to slide back and off its clips. Then the housing of the machine (sides and front) was not coming off as described. However, after measuring I determined that the water pump had enough clearance to be removed without the housing of the machine being removed. So, the repair was even simpler than described.

I noticed a leak on the floor. I check the hoses for tightness on the back of the washer and the hoses going to the facets and drain. After disconnecting the hoses going to the washer, facet and drain, I then flip the washer on it's back and examined the underside for wetness. All the underside hoses appeared to be not leaking. I then disconnected the two hoses going to the pump with channel-locks, and I disconnect the two clips holding the pump with just my hand and removed the water pump. I then poured water into the hoses' opening on the water pump itself, and I discovered a slow leak occurring from the shaft area on the water pump. I searched PartSelect and luckily found a water pump that matched. I then installed the new water pump (after receiving it a few days later) in reversed procedures of disconnecting the old water pump. I tested the washer by adding a little bit of water into the washer then switch the dial to spin cycle in order to empty the water inside the washer--no leaks occurred and I was extremely happy.

Disconnected power, water, and drain then moved washer away from wall. Put down some 2x4's to protect hoses and flipped washer on its back. Removed hoses with pliers, removed clips holding pump to shaft, and installed new pump. Reversed process and tested with just water be fire washing clothes.

I turned the washer on to see if I could determine where it was leaking from. After I figured out that it was the pump that was leaking, I ordered a new pump. I went with next day shipping because at our house, we can't go long without a washer and the cost for the shipping was worth it. Had it installed in 10 minutes, only tool needed was a pliers to remove the hose clamps, piece of cake repair!

Kayla tilted the washer backwards so I could get access to the pump from below. all I had to remove was two clips then slid the old pump off the shaft and the new one on-clip it in place.Then clamp the hoses on the new ports and we were done in about ten minutes.This made me feel good in three ways... Did A job with my daughter! Save a lot of cash!! and walk away with a great sense of accomplishment !!! Rob@kayla