11021392012 Kenmore Washer - Instructions

Found common diagnosis and instructions on internet. It is not difficult to replace.
Unfortunately, this new latch assembly did not fix the problem.

I put the dial to drain and and pressed the pause button for 3 seconds and it drained.
Unplugged the washer from the electrical outlet .
Shut the hot and cold water off. Disconnected and drained them.
Placed the washer on a soft mat on front side exposing the back and bottom of the machine.
Unscrew the metal cover wi ... Read more th Philips head screw driver.
Disconnect the drain hose to a bucket or small dish tub .
Remove the belt cover with 5/8 ratchet or wrench.
Using a ratchet or wrench remove the one bolt holding the clutch in place .
Remove the two Philips head screws from the shift mechanism ( looks like clock timer,my memory is failing me right now sorry! ) .
Pull down on bottom gear after removing nut.
Push in and pull down with a flat head screwdriver on the tabs holding the collar in place above the top gear .The collar and gear and spring should come apart.
Install new parts in the same order . Reassemble make sure to use Locktite 242 on the bottom nut holding the gear.
Install belt , belt guard , cover drain hose . Stand machine back up , reconnect all hoses tightly plug machine into electrical outlet and start. Put a smile on your face because you did a great job and saved yourself some money!

Replaced the suspension rods.
Must be done on its side as the rods only pull down. There is no slot.

Watched a video

Followed detailed instructions which were supplied with the parts. It was easy and my machine is working great with no issues. Also I just didn’t get the main drive pulley, all new parts came for the bottom end, great service and excellent parts.

Tightened up the pulley as the video showed me that might be the issue.

Unplugged washer, turn off water to washer, removed water lines from washer, pull washer away from wall, removed about 5 screws from top access panel and remove, used putty knife to release clips from both sides of front control panel and lay forward, removed three screws from valve, disconnect hose from valve. Reassemble in reverse order ... Read more . Not a bad idea to run a little water into bucket from both supply line to remove any foreign material that may have let lose from shut off valve before reconnecting to washer.

W10721967 Splutch Cam Kit

Assuming the pulley nut was properly tightened at the factory. I think this problem occurs because of ever-so-slight rounding of the splutch cam teeth from the actuator engaging and disengaging over whatever time frame there is before a clattering noise develops.

When I took off the 13mm ... Read more nut using the adjustable strap tool, it felt tight to me...Was it put on as tight as it should have been at the factory? Who knows. I don't have the torque specification of this nut on that plastic pulley.

Watch the videos to remove and replace the belt cover and belt, actuator and splutch cam kit.

Pay particular attention to tightening up the nut. I put the pulley on and hand-tightened the nut. I used the adjustable strap tool and before I tightened everything, I pushed up on the pulley to press against the spring pressure in order to mesh the teeth together. After the nut was tight, I repositioned the strap tool and gave it another go, further tightening it. You see earlier that day, I only tightened it up once because I thought it was good and tight. I put everything back and within a half-hour it was clattering again and I could loosen the nut I thought was tight by hand! I fooled myself. That's why I did it twice, and don't be afraid to give it a good second tightening effort. Two weeks now and the wife is currently very happy.

I followed the instructions provided by the video which I thought were spot on. Even to the size of the phillips screw driver.

I do not know much about washer repair and after watching how to replace the suspension rods I decided it was not as difficult as I thought. I replaced the suspension rods and springs and that fixed the problem. The price for parts was reasonable and I received my parts in 2 days.

I drained the machine and pulled it away from the wall.Then I disconnected the drain hose and removed the back panel.Next,I removed the three screws holding the pump in place and disconnected the power plug from the motor.I then removed the short drain hose from the pump.Installation was the opposite of the removal sequence,and the machin ... Read more e worked fine right after I was done.The new part was identical the the old one,and the job was a snap.

Using the parts I ordered and following the instructions provided in the video from partselect.com made the repair very easy and solved the problem

I removed the back access panel and what was left of the capacitor mounting device (the capacitor (or what was left of it) was laying against the access panel). I mounted the new capacitor which had a metal strap for mounting. I removed the small, black, wire mounting device that was still plugged in to the old capacitor and slipped the ... Read more wires through that device. After reviewing how to reattach the wires (it turned out the polarity on my capacitor did not matter) I plugged the wires in using the wire mounting device. Once I closed it back up everything worked fine.

Removed 5 screws on back, released 2 retention clips on front, lifted top of washer to expose lock assembly, removed 2 screws holding lock assembly in place followed electrical line back to plug behind control panel plugged new lock in, and reassembled in reverse order. Done!

Watch video on the site and the insulation will be easy and take about 30 min.