11021292011 Kenmore Washer - Instructions

I FOLLOWED THE INSTRUCTIONS IN THE VIDEO AND HAD NO PROBLEMS. It was very easy.

Followed instructions on website video.

Washer was not agitating. My husband did not have a clue what to look for, but he took it apart and noticed two of the four directional cogs were stripped. Did an internet search and found the part on your website and thought we would give it a try since the part/shipping was under $20. The parts came in three days and my washer lives on. Was ready to get a new one since it is 18 years old, but I will not wait. Excellent website with all instructions and parts breakdown of the washer.

The video posted on this site will walk you right through the repair. Great service. Thanks!

followed video instruction that came with part. Previously watched youtube video (there are several, the low production videos are well worth viewing over the professional types). It was a breeze, other than the videos saying one person could do all four. When you get to the last rod, it is more difficult to lift the tub to insert the final rod in the round holder. I asked my wife for assistance.

Exactly like the video from the website

Very simple repair with the kit. Old rods came out easily using vise grips locked on to rods about 10-12 inches down and pulling up. Had doubts if they were bad since everything looked good but drum bounced back several times when I shoved it down to test it earlier. New rods went in just as easy and replaced in less than 30 min. Hardest part was that I had very cramped laundry room so had to move and disconnect hoses etc. to move into larger space for repair and then move back to reconnect. Parts came quickly within about 3 days and now purrs like a kitten!

Took the Cover off and installed belt.

Unplugged the electric. Shut water off removed the hot and cold water lines. Take the 1/4 inch nut driver and loosen and removed the 1/4 inch head screws from the back panel to get to the water level switch. Pull the knob off of the front. Go to the back and remove the clamp off of plastic tube and remove from water level switch with the channel locks. To remove the old switch from back of panel twist old switch to the left you will hear and feel a click to loosen the switch. Remove the electric plug and remove old part. Install the electric plug into new water level switch and the plastic tube back on with clamp on new switch. Put the new switch back on the panel by twisting to the right until you hear and feel a click. Put the knob back on front and replace the back cover with the 1/4 inch screws and nut driver. Replace hot and cold water lines turn on water and check for leaks. Plug electric cord in. Ready to use washer

Replaced each hose. Did discover that either hose can be used for hot or cold water lines. No longer required to label hot and cold replacement hoses.

Part ordered was incorrect even though your website said that it was correct when I ordered it. Part sent back. Have since bought a new washer. Your contact person to return part was very helpful.

Followed video on your web site, and used that for ways to fix, good directions. If I was more organized it prob would of taken about an hour or less

I simply followed Steve's instructions on video. Very easy repair. Washer works great, no jumping or vibrating.

Replaced the suspension rods

This washer would not go into spin cycle without going out of balance no matter how we arranged the contents in the drum. We were looking to buy a front loader when I happened open this company with video instructions and positive comments from other people with the same issue. For the cost it was worth a try. Following the video and in less than one hour the washer was back in service. It now operates like the day we installed it new. Highly recommend this fix which should save you hundreds on a new washer.