ROTOR W10915701

Hello Brian and thanks for writing. It is possible that the rotor is faulty. There could be other parts causing this. We would be happy to do some research to find you the correct parts. However, we need your model number and the brand name to locate any information on this. Model numbers can be short or long and could have a mixture of numbers and letters. We do carry related parts for units just like yours. For example, part number PS11746840 Good luck with your repair.

Hi Cathy, thank you for reaching out. In a washing machine, the basket should move during the spin cycle. The agitator's movement is normal, but if the basket itself is not moving, it could indicate a problem. After replacing the slider and rotor, it is possible that something was not installed correctly, which is preventing the basket from moving. There might be something blocking the basket's movement, such as a foreign object or a misaligned part. You may need to re-install them to fix the issue. We hope this information helps!

Hi Torrin, thank you for reaching out. Based on the description you have provided, we would recommend checking the water inlet valve, part number PS12348013. You may need to replace it to fix the issue. We hope this sorts out your problem!

Hello Trina, thank you for your question. The bearing is only available as part of the gearcase PS12741641. You may also want to check the impact absorbers as well, part# PS11746560. The black splashes may be rusted water. Good luck with your repair.

Hello Joy, thank you for your inquiry. Based on our understanding of the issue, we would suggest checking the transmission, part number PS12741641, to solve the problem. Glad to be of help!

Hi Terry, Thank you for writing. This could be an indication the Clutch or Slider has wear or damage. We hope this helps!

Hello Kyle, thank you for reaching out. Based on our understanding, you are facing two different issues. The problem regarding the washer immediately ending the cycle and draining the water is associated with a malfunctioning control board. We would recommend checking the control board, part number PS12745279, to resolve it. For the issue regarding the burning smell, we would recommend checking the stator, part number PS11769960. The stator is part of a direct drive motor that electrically drives the outer rotor. If the stator coils become wet or the coated wires on the coils short out, they can produce a burning smell. Glad to be of help!

Hello Mike, thank you for getting in touch. Check the lid switch and lock assembly, part number PS11722981, if faulty, it can prevent the machine from spinning or agitating properly. It can cause a clicking sound. Check the actuator, part number PS10064562. It shifts the washer between wash and spin modes. It could be malfunctioning, causing the clicking. We hope this helps.

Hello Kevin, thank you for your question. Our research indicates that it would be prudent to replace both the Rotor PS11769961 as well as the Stator PS11769960 as they work in conjunction with each other. We hope this helps.

Hello James, thank you for your question! Your first step is to remove the hoses from the water inlet valve. Be prepared for some water to spill out. Make sure the drain hose is detached from the standpipe or laundry tub. Next, use tape to secure the washer lid. Now, carefully tip the washer forward so its front rests on a towel or carpet. Use an allen wrench to fully loosen the rotor mounting screw, then pull the old rotor off. Be aware this may require some effort to install the new rotor. By carefully sliding it onto the tub shaft fully tighten the mounting screw. Now carefully lift the washer to its upright position, remove the tapes securing the lid and attach the drain hose to the standpipe or laundry tub. Reattach the hoses to the inlet valve, turn the water supply back on and plug the appliance back in to make sure it is functioning properly. We hope this helps, good luck with the repair!