GRT21PRAD2 Gibson Refrigerator - Instructions

First I removed 2 screws and removed broken railing then placed new railing ad screwed in new screws then replaced drawer into railings. Thank you so much for the excellent service in geting me the correct part in a timely manner.

From most posts I've read, the defrost timer was the culprit so I blindly ordered one. Easy install but did not fix the problem so I broke out the ohm meter. The only other 2 items it could be all tested good with my meter so I bypassed the defrost thermostat (per forum help...actually quite easy)and it defrosted fine, which told me I needed a new defrost thermostat. Installed fairly easy and problem gone.

Based on the website I decided it was most probably the defrost timer, and that was correct. I ordered it, watched the video, and two days later the part was at my door. Took the nut driver, removed 4 screws, then removed the old defrost timer, installed the new one, re-installed the whole plastic assembly with the four screws, and done!!! Couldn't have been easier.

attached the bar to the end piece and slipped it into the proper opening. Easy I ordered the piece one morning and received it the next morning. Great service.

First, my husband removed the shelf assembly. Then he unscrewed the boken bracket. He then screwed in the new bracket and proceeded to install thecomplete shelf assembly back into the fridge. Placed the meat drawer back into correct location, to fit back into rail brackets. All done.

Placed end cap on one end of rack and attached to one side of the door by applying hand pressure.
Inserted the other end of the rack into the end cap'
and again applied hand pressure to insert into slot, Repairs completed.

Took old defrost pan off, put new one on. Had to bend new defrost pan a little for it to fit..

They were the wrong parts. I read a question another person asked and it advised to order these parts. Didn't want to waste my time anymore and threw them away.

Moved the old gasket aside to gain access to retaining screws in top freezer door. The new seal in the container we received was twisted, so laid it flat and used a hair dryer (as you advised) to regain the proper shape. Did everything possible, to align the gasket. Opened the freezer door to remove the retaining screws, began to reinstall the new gasket. The top came down both sides well. Attempted to install screws across the bottom, the gasket was so twisted would not conform back into the retaining frame on the bottom of the door. Therefore, it fits poorly. No proper seal. Sincerely, Jesse & Mary(also, the bottom of the freezer door plastic form was very brittle, broke where the screws fit....so we had to make a piece formed like a strip to re-enforce the areas that 'cracked' off so as the screws could align the bottom areas.

I want to start by saying that I am female and want to let all females know that we can do home repairs! My story is not just about the repair but the wonderful customer service at PartsSelect.com. I have used them MANY times to order missing parts for appliances (I own rental property and tenants are always "losing" or breaking appliance parts). This particular time was the first time I received an incorrect part...not sure if it was my ordering or the wrong part was shipped. I contacted PartsSelect.com by email and got a REAL response within 24 hours. The customer service person who responded, immediately credited my account and "found" the correct part to order and less than 48 hours after my first email to them, my new part is already on it's way! I know it will only take minutes to finish my repair and am really impressed with their response time and professionalism when there is a problem. As a rental property owner, I will continue to use and recommend PartSelect.com.

I snapped one of the end caps in, put the rack rail into the cap, placed the other cap on the other end, and snapped that end in. Because I received the exact parts needed, the entire repair took about one minute.

Found the part on this site ordered and received part in 3 days. Took approx. 10 min to replace. Thanks for the quick service.

The meat drawer is already pulled out because the broken rail could not support it. 1st I removed the shelf. Then I removed the 2 screws connecting the rail to the shelf. I then replaced the rail, screwed it together and put the shelf back in place. I put the meat drawer back on the rails and it's done.

Put the end caps on the metal bar and put it on the freezer door and it snapped right in.

Very easy to do in less then 4 minutes to do both shelves.

Thank you very much.

I watch the how to repair video on line and the repair went very quick and easy.It was just like the video,no hidden suprises.