CST20KABGAD Hotpoint Refrigerator - Instructions

After reading about what others had done on PartSelect, I decided to order the defrost heater and bracket assembly. When the parts arrived (very prompt) I removed the back panel of the freezer. Ice was covering the coils, so I took a hair dryer and melted the ice. Then I removed the defrost heater and replaced it with the new one. Very easy; only a couple of screws on the back wall to remove and one on the heater itself. Anyone can do it. I had called a repair service, and they wanted $75 just for the service call. I probably saved at least $100 by doing the job myself.

Had some knowledge of freezers and located Parts Select Web Site. Excellent advice and illustrations. Took four days to determine fault, locate part, order, receive and repair. Price was very reasonable and response was more than acceptable.

Good Job Parts Select.

1. Found Compressor and coils obstructed by
heavy dust: Cleaned
Re: No change

2. Check defrost timer for recycle. Good

3. Defrost freezer and initialize
Re:No Change

4. Check heater by setting timer for defrost:
Re: Not heating. Disassembled assembly and
found heater burned with open coil.

Located parts on web site exactly as depicted, Ordered part and Parts select did all the rest very responsively. Recieved the part in just over two business days. Fridge has been operating fine since.

Better than any service man.

So our food was not staying frozen or cold so as usual i was thinking huge bill. I deceided to take a look for myself not knowing anything about a freezer. After removing all the food I noticed ice on the back part of the fridge so I just started to remove the back panel and as soon as I did that I heard the fan breath a sigh of relief. So I defrosted the block of ice and put it back together.

a few days later same thing. So on to the trusty Internet. I found partselect and helped me discover the problem of a faulty defrost heater ( who would think a heater in a fridge) Anyway I ordered the part and it was at my door in 2 DAYS!!

Thanks to PartSelect for saving me a ton of money and time. Great site! and company!

0. As a safety precaution, unplug the range or hit the relevant fuse breaker before you start. You might also want to grab a flashlight. Definitely do not try to do this while the oven is hot.
1. Pinch the wire over the light bulb cap to remove it. This is inside the oven at the back.
2. Pop off the hemispherical glass cap.
3. Unscrew the old light bulb, and screw the new light bulb in its place.
4. Put the cap back.
5. Secure the cap by putting the wire back in its slots on the cap.

No tools needed, the cap is just held in place with pressure from the wire.

I aligned the back of the controller with the slot in the icebox and it popped right back on. No more frozen vegetables.

Removed shelves and storage drawer from freezer.

Removed the two screws that mount the rear panel cover at the back of the freezer
compartment. Disconnected the grounding clip on the cover exposing the evaporator coils and the defrosting heater at the bottom.

Removed the remaining ice chunks on the coils.

Removed the two screws mounting the single element defroster. Disconnected the wires on each end of the defroster.

The replacement defroster was a two element heater and the instructions clearly showed how to re-route the single wire from the left side to the right side. The harness kit included a short piece of wire and a crimp connector to ensure the length would be sufficient to connect the new heater.

The only item missing in the kit was the RTV required to water proof the wire connection. A quick run to the hardware store took care of that.

Reassembled in reverse order, plugged the refrigerator back in and by the next day temperatures were normal in both the freezer and refrigerator compartment.

A service repairman had quoted $60.00 for the defrost heater plus $250.00 for installation. Using parts from PartSelect the total cost was $44.00 including shipping and about 30 minutes of my time. I'll take the savings anyday.

Thanks for the easy to read instructions and multiple status email notes of the order.

I unloaded the door and took the cover off at the top of the upper hinge (1 phillips screw) I then unbolted the upper hinge (2-28mm bolts) and lifted the door off. I was surprised how light it was. I laid the door down and installed the new cam riser on the door. I then unbolted the lower hinge (2-28mm bolts)and installed the new hinge.
I lubed the 2 hinges with vaseline and put the door back on the lower hinge. I then reinstalled the upper hinge and cover. It took about 15 minutes, and a lot of that was cleaning up. Oh yes, to get at the lower hinge you have to pull off the lower grate that covers the coils. It just snaps off and on. It was a very easy job.

After reading posts on this website, I determined I needed to replace the defrost heater. Removed heater to take a closer look and after testing with a voltmeter determined it needed replacing. Ordered part online and could not believe how quickly it arrived. Blue wire that travels down the left side of the freezer coils had some damage on the end of the plastic connector so was pleased to find that I was able to splice the extension wire provided in the defrost heater kit onto the blue wire and dispose of the damaged end. It's been about 10 days and I do believe my problem has been solved!

I cleaned out the door and removed the top hinge. Lifted the door and layed it on the floor. Removed bottom hinge from refridgerator installed new hinge. Replaced plastic stop on door. Used broke hinge to align it and tighten. Lifted door onto new hinge and installed top hinge. Instead of buying $35 dollar hinge buy 2 plastic stops. You'll have to drill out a rivet on bottom hinge but it will save over $30.00.

Followed the video on the computer. Was fixed in no time. Works great.

After viewing on Youtube I knew exactly what to expect in the repair process. It was easy, easy and saved me a 90 dollar service call plus an over priced replaement part. Time to repair was 25 minutes and included my kid taking the screwdriver.

I removed the door from the bottom hinge assembly by removing the top hinge assembly.
1. Installed the cam to the bottom of the door.
2. Installed hinge and bottom pin & cam to the refrigerator.
3. Reinstalled door and adjusted front roller height to make door close better.

Emptied refrigerator door shelves. Supported door with 4x4 blocks. Removed old door hinge and replaced with new door hinge and cams. Pleased with end result and dealing with PartSelect.

At first the part appeared to be too large because of the change from one heater to two heaters in the replacement part. It was necessary to push a copper refrigerant line back out ot the way about an inch or so before the part would fit properly. This might take a little courage from the do-it-yourselfer, but it moved easily and seems no worse for the move. Currently the fridge is working well(two weeks) with no buildup of any frost on freezer panel as previouly noted. Overall experience was just fine. Makes d-i-y guy look good!

Supported the door on the bottom them removed the 3 screws holding hinge to door. Installed new hinge assembly. Had a litle trouble installng screw in bottom of door due to alignment issues with cam & metal piece. It finally went in when I loosened 2nd screw in bottom of door.