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Upper rack rollers (not the slide rollers) wear out and fall off. Rack falls out when pulled.
Pop the end caps off the slides by pushing the lock tab in with a medium flat screwdriver, through the square hole in the side of the slide. Pull the rack out and set it on the counter. Pop the axles off, with the rollers, with your fingers. They are just clipped on to the rack wire. Pop the new ones on 4 places, fingers only needed to clip them to the wire. Put the rack back in the dishwasher by aligning the rollers in the metal slides and pushing it in like normal. Pop the rack slide end caps in by just pushing them in. If you're smart you bought new ones, they're cheap insurance. Save any good used parts in your kitchen junk drawer for the next time you treat it rough. Less than 5 minutes to fix. So easy a caveman could do it. One just did!
Upper rack would fall down because of worn-out rollers
Determined not to call a repairman for such a simple problem, I watched your extremely helpful video. The ordered parts came right away and all it took was a screw driver and 30 minutes to take off and replace four rollers. So easy, this 75 year-old grandma could do it!
Installation was very easy! Rack works perfectly now. Only problem...bought four sets instead of 4 parts since the order form didn't say it included 4 in each pack.
UNPACKED WHEELS AND CLIP. USING NEEDLE NOSE PLIERS SQUEEZED WHEEL TIP TO INSERT IN WHEEL. REMOVED OLD WHEELS AND RETAINER BY HAND. INSTALLED NEW WHEELS INSTALLED AND NEW RETAINERS
Looked up possible causes on your website. Website stated that more than 50% of time the cause was the piston and nut assembly. Removed the piston and nut assembly in bottom of unit behind screen on rear wall and saw that the gasket seal was completely gone . Ordered the part. took less than 10 minutes to install. Tested the unit and it drained completely. Thank you as i was looking at a more difficult repair if the pump had to be replaced.Repair cost less than $20.00.Before changing piston and nut assembly I cleaned the strainer and sump. disconnected drain hose and checked for blockage . i than checked your website that listed the piston assembly as the culprit more than 50% of the time. Thanks again
Old upper rollers and axles were dry and brittle. One roller was broken off. Upper rack would fall out of place when loaded
Removed rack slide end caps. They broke off because of brittleness. Removed rack, then used pliers and/or flat blade screwdriver to remove 4 rollers and axle assemblies. Replaced with new rollers/axles. Return upper rack into slides and installed new end caps. New caps slightly different than old but easily clip into place Upper rack works lile new!
One axle cracked and broke off; another wheel was had fallen off and was distorted when it hit the heating element.
Removed all 8 wheels and inserted the new one after inserting the axles into each wheel. Replacement wheels had a much better connection to the bottom rack and do not anticipate any problems in the future.
Door seal was brittle and flat. Not a hard job to do just having to keep making sure the seal did not pop out on the bottom corners of the door. The seal would tare easy so have to be careful. Before you remove the old seal on the bottom of door there is a 4 inch space between the ends of the seal. Mark the spot with marker so you know where to start placing the new seal. Baffles were orginaly put in place with plummer putty, do not use this. Get GE clear seal is the best will hold forever but will come loose with a good tug. easy to clean out when replacing baffles again. Do not use any sealent when inserting the door seal just push into opening. Make sure you support the door when pushing down on door to put the seal in the slots. The hardest part is the bottom corners the seal tends to slip out I found that if I streached the seal over the openings and continued on and come back to the corners it was easier to make the seal slip in.
Pulled unit out of cabinet took two top screws out of spinner spray arm and put back together.Old sprayer was plugged up not letting wash go through.Thanks for helping me fix and not replace unit.Saved at least 400.
The hardest part is removing the plastic stop on the end of the two slides that support the roller rack. My unit was very old and I was afraid the plastic was brittle. Fortunately, the plastic could still be bent without breaking. You need to physically bend the plastic stops to remove. They came out easily, but you do need to apply some force.
Replacing the rollers was simple. Replacing the stops was easy once you understand how to pry them out. I would recommend trying to remove the stops with your hand only at first. You are less likely to damage the plastic.
I have to be honest. At first I called a repair person, but it was Sunday so he couldn't come till the following week. Then my incredibly intelligent, industrious, and internet-savvy wife found your website. We saw that others had had the same problem. The part we needed was right there.... voila! 2 days later I had the part in hand. Not being the most handy of handymen, I followed the directions that others who had the same problem had posted. Yep, it was that simple -- And a heck of a lot cheaper than a repair person. Your website was very valuable, and I definitely will refer it to others looking for a part for a home repair job.
First, remove the two access panels to the bottom of the dishwasher, each had two screws. Then, disconnect each old door cable and eyelet assembly, and the two springs. Now, connect the two new cable assemblies, and reconnect the two springs, one at a time, between the eyelets of the cable assemblies. Finally, replace the access panels
