Ice maker not making ice | Ice maker won’t dispense ice
This part works with the following products:
Refrigerator.
This part works with the following products:
Kenmore, Whirlpool, KitchenAid, Dacor.
Part# W10297244 replaces these:
AP4507899, 1557714, 2198598
Questions and Answers
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4 questions answered by our experts.
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Ken
November 19, 2019
Replaced arm stripper (ps2378115) on ice maker filled but has not ejected an ice, been about an hour anmd ten minutes.
For model number 52703100
Hello Ken, thank you for writing. It may be that a different part is faulty. You will want to consider either the Auger Motor or the Dispenser Control Board. We will need the model number for your refrigerator to determine the compatible replacements for it. We look forward to hearing back from you!
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Tom
July 29, 2021
My stripper arm keeps being dislodged. A piece of ice fails to eject properly and jams the stripper arm. I've reinstalled it three times now. The most recent didn't last a month. Do I need to replace only the stripper arm, or do I need to replace other parts as well?
For model number GD5RVAXVY01
Hello Tom, Thank you for the question. We suggest removing the Ice Maker to check for any damage to where the Arm is held in place. If the Ice Maker is good, the arm can be replaced. We hope this helps!
Installation instructions don't match what i see. Also instructions say fill cup must be replaced at the same time as ice stripper.
For model number PS2378115
Hi LD,
Thank you for your inquiry. There is a video just under the information on the part that you may reference on how to install it. If you do not find that helpful, you will need to consult your owners manual. I hope this helps. Thank you and have a great day!
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David
April 30, 2019
Ice maker on door.
For model number ED5LTAXVL01
Hello David, thank you for inquiring. The replacement Ice Maker for your model is part PS869316. We hope this answers your question.
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Part Videos
Replacing your Kenmore Refrigerator Stripper Arm Kit
Customer Repair Stories
Average Repair Rating: 3.1 / 5.0, 8 reviews.
What's this?
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Sorry, we couldn't find any existing installation instruction that matched.
Ice Maker stripper arm cracked
This was a pretty easy repair...I removed the retaining screws and slid the assembly off its tracks. Disconneting the wiring hardness was a pain but after a few minutes I had that off (use gloves, it gets cold in the freezer after a minute)
Once I had the unit completely out of the freezer the replacement part took only minutes to replace.
Reversed the process putting the ice maker back in - a few hours later my ice buck was full again.
Simple repair - well worth the effort.
Mark from Newtown, PA
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers, Socket set
14 of 16 peoplefound this instruction helpful.
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One screw stuck
Had to widen screw access hole in motor frame enough to use the phillips bit with my 12V impact driver. That worked perfectly. It took an extra two hours of trying to break the screw free without stripping it and figure out what to do when it wouldn't budge. Once I got the screw out the fix went quick and the ice maker now works great. If you have a coroded screw go straight to the impact driver.
The icemaker ice stripper arm broke off one side a year ago and the repair guy said we couldn't just replace that part. The other side broke recently and I thought I wold check on the interenet to see if I could find just that part and not pay for a service call and new ice maker.
Sorry I didn't do the repair but my husband did. It took him about an hour and a half. He did have to take the main part of the ice maker out of the fridge and take a couple of pieces off t oslide the tabs from the stripper arm into place. It was great. Fixed the icemaker for $22.00 dollars with no service fee. I can't imagine what they would have charged me.
Linda from evansville, IN
Difficulty Level:
A Bit Difficult
Total Repair Time:
1- 2 hours
Tools:
Screw drivers
3 of 4 peoplefound this instruction helpful.
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Ice cube kept getting jammed in rghtmost stripper arm finger.
Used the online video and followed it step by step. Very good instructions on how to perform the repair.
Stephen from CORRALES, NM
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver, Screw drivers, Wrench (Adjustable)
2 of 2 peoplefound this instruction helpful.
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stripper arm broke
I had to disassemble the unit. After it was out I unpluged the wires and removed the broken ends of the stripper. Most of my time was spent figuring out how everything worked. I installed the new arm and slipped the unit back in place. It works perfectly. I could do it in under 30 minutes now. The cost savings is well worth the effort.
Stripper arm interferred with teeth, finally broke off.
No trouble following directions sent but when putting it back together the sensor in the back became dislodged. .
Karl from San Francisco, CA
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers, Socket set
1 of 3 peoplefound this instruction helpful.
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Stripper arm kept coming disloged from ice
Instructions with the kit made it very simple to remove and install the new stripper arm.
Ken from Jackson, MO
Difficulty Level:
Easy
Total Repair Time:
15 - 30 mins
Tools:
Nutdriver
1 of 2 peoplefound this instruction helpful.
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Customer Reviews
Average Rating:
★★★★★
★★★★★
8 Reviews
4.9
Filter By Rating:
5 Stars
7
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
0
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Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
Jerry W - February 26, 2021
Verified Purchase
Part works great.
Easy
★★★★★
★★★★★
Alan G - April 23, 2020
Verified Purchase
Perfect fit - easy install
I received the stripper arm for the ice maker in my Kenmore. Installation took about 15 minutes, thanks to to instructional video supplied!
★★★★★
★★★★★
Albert B - May 3, 2019
Verified Purchase
Easy repair
Installation video made the job easy
★★★★★
★★★★★
Karen D - January 9, 2019
Verified Purchase
Easy to install- great instructional video from PartSelect
Loved the appropriate video being attached to my receipt. Part went in in less than half and hour. Perfect fit and my fridge is making ice again with no leaks!
★★★★★
★★★★★
FRANK S - November 8, 2018
Verified Purchase
ICE MAKER
The part was easy to install after watching the video and repair went well.
★★★★★
★★★★★
Harold B - August 8, 2018
Verified Purchase
easy repair
Got the right part. Thank you for the video , made the job a lot easier. So far everything working good.
★★★★★
★★★★★
Larry M - July 20, 2018
Verified Purchase
Worked as predicted
Your part was very easy to install, however there must be other problems. If I need further parts, will buy from you!
★★★★★
★★★★★
Dan H - February 2, 2018
Verified Purchase
Worked well
Not an easy repair. Instructions were no very clear. Finally figured it out. Working well now.
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS2378115
Manufacturer Part Number: W10297244
The Fix App makes it easy to manage all your stuff in one place. Just snap a photo and we'll find and store your user manuals, receipts, and product information in one easy-to-find place!
"Like magic. I took a picture of the model number on my refrigerator, and the app identified it right away … Very convenient. I'm impressed." ★★★★★ - Clever Jeff
