PSG27SHSBCSS General Electric Refrigerator - Instructions
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the auger that dispenses the ice broke
I downloaded a schematic of the ice dispensing unit. The whole unit pulls out and there are a couple of screws that remove plastic covers. The "trick" was to get the two plastic tabs pushed in and lift the auger unit out of the tray - a two person job! We used knife blades (it was the thinist and strongest tool around) to push the tabs in and pry the auger assembly out. I think we did a great job NOT breaking the plastic pieces! As careful as I was, I definately needed the schematic to put the ice crushing blades and spacers back together. All of this could be avoided if they used a metal auger instead of plastic!
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Lou from Tampa, FL
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Difficulty Level:A Bit Difficult
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
9 of 9 people
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refrigerator and freezer stopped working
I replaced the three sensors, 2 in the freezer 1 in the refrigerator. This was rated as the most common problem. Did not fix the problem. I then checked the ohms on the new sensors then the old sensors they were all within .5 of each other. So I got smart and went down the list of causes on their list. I emailed partselect and asked what the parts should read. They replied with that information and it turned out to be the voltage converter on the compressor. I ordered the part on friday payed for overnight delivery and it arrived tuesday. This as you can imagine makes me angry. But the part was easy to install and my refrigerator started working right away. I would advise anyone with this problem to start at the top of the problem list use a multi meter check everything on the list and only replace part or parts that don't come up to standards. This will save time and money and hopefully fix the problem the first time as you are not switching out parts and hoping that it solves the problem.
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mike from Aguilar, CO
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Difficulty Level:Really Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver
9 of 9 people
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The tempeture for both the freezer and the fridge would be all over the place
Troubleshot the tempeture sensors and the resistance was alot lower than the specs called for had to replace the evap fan being 1 of the sensors is connected to the evap fan . Start by removing all the food from the.freezer and bottom section of the fridge . Remove all the shelves and bins in freezer and shelf and drawers.on the lower section of the fridge .remove the ice bin , and the ice.machine remove the light shroud, and.bulbs, push tabs on the light sockets and pull the sockets from the housing.. and then push the sockets through the holes of housing remove all the screws from the rear wall from top to bottom upon removal of the section just under the ice.machine and behind the light socket you.will find the evap fan and it's bracket remove the 2 screws and pull straight up on the fan blade be carefully to not break its best to pull from the center of fan blade .remove the clip and thermistor that's connected to top of the evap coil. While your there remove the defrost thermostat to do this the clamp that holds it to the coil is a split clamp and you gently push on the clamp upper section and pull the lower section and it will seperate enough for you to remove the thermostat the other thermistors are in the fridge section 2 are on the divider wall behind the plastic oval plastic.housings one just above the the middle.of fridge the other is.lower section. And finally 1 more is at the very bottom of fridge last drawer on right hand side to.remove this you need to remove the light cover. Remove the plastic half round plastic deflector and the foam behind it remove the water reservoir screws and open the freezer at the bottom center wall at the back is a round plastic damper cover with a Phillip screw remove that ,on fridge side remove the 4 screws that hold the lower damper housing to the bottom of fridge gently and slowly work your way around the center seam and aeperate the upper cover of damper housing and expose the thermistor and replace. Note on all the thermistors just cut off enough to splice in replacement I personally used water tight heat shrink soldered type butts work great
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Joseph from CANOGA PARK, CA
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Nutdriver, Screw drivers
9 of 10 people
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Ice Dispenser not working
As it turned out much of the electronics is driven by 13.5 volts off the Main Control Board. The Ice Dispenser caused the problem because it over currented the depleted board power. You could hear a clicking noise from the board which was the main relay short cycling and not staying energized. While waiting for the replacement board I unpluged the condenser fan which is a DC motor and uses the Board power. In place of that fan I use a small table top fan to keep the condenser cool. As it turned out I only needed it for 3 days because Parts Select did a super quick job of delivering the new board. Thanks for the super service!!!!!! Removal of the board only required unpluging the electrical connections squezing the retaining board pins with pliers and pulling the board out, pushing on the new board and connecting the electrical plugs. If the board locks like mine did, just unplug the main board power plug, let the memory clear and replug the power plug. The unit should then start and run with no problems.
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David from Boca Raton, FL
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Difficulty Level:Difficult
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Total Repair Time:Less than 15 mins
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Tools:Pliers, Screw drivers
9 of 11 people
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Fresh food section lights were all out, but the bulbs tested good elsewhere.
I popped the switch out using the blade of a small screwdriver and noticed that it connected with two wires via a slide on connector for each one. I noted the info on the old switch to identify which wire went to which terminal. I held each wire with a pair of pliers while I pulled the wire connector off the terminal on the old switch. I connected the two wires to the correct terminals on the new swith, and popped the switch back into the door frame. Easy, easy, easy and saved the $40 service call + parts cost!
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EDWARD from INDIAN WELLS, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Tools:Pliers, Screw drivers
8 of 8 people
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Icemaker flap not closing, frosting up
Watched video, however could not get outer casing off. Under the panel are three small holes, pushed up with an Allen key, used a small screwdriver to wedge out, came out easily, followed instructions from video on removing and replacing solenoid
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Graeme from Sarasota, FL
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
9 of 11 people
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door stop broken from fatigue
using a small socket wrench and star shaped driver I (1) removed the two screws that held the broken stop from the bottom of the door, and (2) replaced the new stop and screwed it back in. The most difficult part of the job was opening the door in order to access the second screw.
Parts Used:
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Darrell from Long Beach, CA
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Socket set
11 of 18 people
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Ice buildup. The Ice Machine was frosting over. Ice (due to frosting) would block the drop chute.
Unfortunately, the replacement part didn't come with instructions. The repair, nevertheless, was fairly straightforward. After removing the plastic parts that guide the ice through the door (by removing a few screws that attach the parts to the inside of the door), I was able to slip my hand into the ice maker dispenser and remove the old part. The part clips on. It is a tight fit through the funnel (from the outside of the freezer), however, and requires that the gasket first be "flipped" open wherein it unfolds 180 degrees. Doing this will make it easier to clip the new gasket onto the assembly.
Parts Used:
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Tim from The Woodlands, TX
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Difficulty Level:Really Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
9 of 12 people
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Blade broke off auger
It was more involved than I thought. I didn't have the proper tool for removing the snap washers but a screw driver and pliers did the trick with no damage. I think this is the first time I repaired something right the first time.
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Richard from Huber Heights, OH
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers
8 of 9 people
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plastic broke off the original auger of the ice maker
The ice maker has plastic parts in the front that snap together. Getting those parts apart and back together was the most difficult part of the process. The auger was easily replaced.
Parts Used:
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Jeanette from Indianapolis, IN
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Difficulty Level:Easy
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers
8 of 9 people
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plastic on auger was broken-wouldn't dispense ice
Excellent video on youtube showing how to replace the auger-Refrigerator and IceMaker Repair - Replacing the Auger Assembly (GE Part# WR17X11705).Very detailed video showing every aspect of this repair. There are many other videos showing this exact repair!!
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Jeffrey from LITTLETON, CO
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Difficulty Level:Easy
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers
8 of 9 people
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glass panel cover/glass cracked
First, I removed the top drawer blocking the area where I needed to put the glass panel cover. Then, I removed the drawer along with the glass panel holder to which I needed to install the glass. I installed the glass to the panel holder without difficulties (although the glass cover was expensive :() and reinstall the drawers back to their proper place. This repair was actually a no-brainer.
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Jo Anne from Walnut, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
7 of 7 people
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Broken Door Stop
Suggest removing black plastic grill first to gain better access to door stop screws. The grill is attached by two phillips screws, one on either end and several metal spring clips in the middle. The door stop is held by two star shaped screws that are only visible with a mirror. Suggest using a bit attached to a small ratchet.
Parts Used:
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Mark from Stuart, FL
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Difficulty Level:A Bit Difficult
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Total Repair Time:15 - 30 mins
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Tools:Screw drivers, Socket set
11 of 19 people
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One of the blades broke off.
I followed the directions provided by Robert of Florida. My contribution is, be aware that the plastic nut on the auger shaft turns to the right to loosen.
Parts Used:
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Robert from PORT ST LUCIE, FL
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Difficulty Level:A Bit Difficult
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Total Repair Time:30 - 60 mins
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Tools:Pliers, Screw drivers
7 of 7 people
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Worn out gasket on freezer
I received part. I then used a hair dryer to smooth out kinks. Took about 15 minutes. Pulled off old gasket and replaced with new one. Used hands only.
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Sherrie from COTTLEVILLE, MO
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Difficulty Level:Very Easy
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Total Repair Time:30 - 60 mins
9 of 13 people
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