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KSSS36QJS00 KitchenAid Refrigerator - Instructions

All Instructions for the KSSS36QJS00
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The black plastic or teflon coating on the ice mold was coming off in flakes and freezing in the ice cubes
I took out the ice collection box and auger to get access to the three screws holding the ice maker assembly against the left wall of the freezer. You can use a screwdriver or a nut driver. I then unpluged the assembly and wiggled it loose from the water fill tube. I assumed that unplugging the unit would disable the water valve but I put a plastic tub under the fill tube just in case. I studied the assembly on the kitchen table for a few minutes before I disasembled it. After removing a snapon plastick cover I removed three or four screws on the gearbox and was able to pull and wiggle the parts apart. The heater contacts have rubber O rings so you have to be firm pulling the mould out of and into the gearbox mount. Make sure it is fully seated. On reassembly note that the ice kicking arm is notched so it fits into the gearbox only one way and it helps to have it in position when you screw the gearbox back on. I also found the plastic ice guide that fits on top of the mold a little awkward in snaping back together. Make sure its fingers space evenly with the ice kicking arms.
Parts Used:
Ice Mold
  • Roger from Sunnyvale, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
32 of 42 people found this instruction helpful.
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Ice Dispenser won't eject ice cubes
I assumed the motor had burned out. I removed the 4 hex-head screws to remove the bracket holding the motor. I had to squeeze the electrical fitting to the motor located in the right rear of the compartment in order to electrically disconnect the motor, since the lower part of the fitting has a latch that prevents its easy removal. Then I could insert a vice grips on the shaft and on the coupling in order to (reverse) unscrew the coupling from the motor. I initially received the wrong replacement motor, but when the correct one arrived, it installed on the mounting bracket easily and I reinstalled the bracket with motor easily. It turns out a new motor did NOT fix the problem, so I'm not sure what to do now.
Parts Used:
Ice Dispenser Motor Coupling Ice Dispenser Kit Motor - 120V 60Hz
  • Richard from Lynchburg, VA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    More than 2 hours
  • Tools:
    Pliers, Screw drivers, Socket set
33 of 46 people found this instruction helpful.
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Icemaker arm was broken
The tiny piece of plastic that holds the wire that shuts off the icemaker, broke early on with our fridge (after just a few months.) We superglued it, but last week it bit the dust for good.

Once I got this part, I removed the freezer door and trays, and pulled the icemaker out by removing 3 flathead screws and unplugging the cables. Laying in the freezer on the floor was a bit unconfortable, but not too bad.

Then I inspected the icemaker. There was no obvious way to remove the part without disassembling the front of the unit (where the motor is) to release the spindle and free the part, so I did that - 3 or 4 nuts was all that held it together. Once that was out, I removed the spindle, swapped out the part, and put it all back together and back in the freezer. Plugged it in and waited.

It took a while to start making ice. Like 5 hours. Now it's going pretty slow (much slower than before.) Haven't had time to look into it, but my suspicion is the rubber hose that feeds water into the icemaker is blocked with ice or kinked. In any case, we have ice now (but not a lot), and the unit shuts itself off properly. However, we went from having too much ice (thing never shut off) to too little (thing makes ice too slow), so I need to shoot for somewhere in the middle ;)
Parts Used:
Water Fill Cup and Bearing
  • Jason from Austin, TX
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
32 of 44 people found this instruction helpful.
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The light switch on the refridgerator broke - no light.
Once I saw the replacement part I understood how to pry out the switch with a small screwdriver. Then just unplug the old one, plug in the new one and pop it into place.

The PartSelect site made it easy to correctly identify the correct part, it was inexpensive, and the shipping was fast.

I'm very pleased!
Parts Used:
Refrigerator Door Switch
  • David from Albany, OR
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
34 of 52 people found this instruction helpful.
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motor coupling weld broken
Removed four screws from ice maker motor/light support.Then unplugged electrical plug from side of freezer.Used two slip joint pliers to remove coupler from motor shaft. installed new coupler to shaft hand tight as will tighten as motor is run.Then reversed tear down order.
Ice dispenser works better than when we first got the refrigerator
Parts Used:
Ice Dispenser Motor Coupling
  • HAROLD from SPRING HOPE, NC
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
24 of 26 people found this instruction helpful.
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Ice Door would not close
I removed the Ice door front cover on freezer door. Found door pivot was broken. I installed door pivot bracket, and dashpot in kit. I used most of the kit to repair it. The door now works like new. Thanks for the right parts Frank
Parts Used:
Ice Door Kit
  • Frank from Sandy, UT
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
26 of 33 people found this instruction helpful.
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plastic gear broke off - cubes not getting kicked out
removed the three screw holding the broken unit - pulled off the old module.

Before I could install new module I had to loosen some fasteners on ice maker so I could turn shaft to align with new module.

Then push on new unit and three screws. Had tumbling ice in about an hour. My wife thinks I'm a hero. (I am)
Parts Used:
Icemaker Control Assembly
  • Laurence from Middleton, WI
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
23 of 25 people found this instruction helpful.
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ice distribution door broke
At their site was ordering each piece by # and cost and it was adding up to be costly. Went to partselect and was doing the same and up pops the ice door kit. Was a little wary because my original had a heater tape to it. Got the kit and installed not a problem at all. 100% satisfied would recommend to anyone.
Parts Used:
Ice Door Kit
  • David from Winston-Salem, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
23 of 28 people found this instruction helpful.
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water filter needed changed
Turned the lock knob on the filter and removed. put
lock knob on new filter and installed.

Very user friendly website, would highly recommend to anyone.
Parts Used:
EveryDrop Water Filter
  • Gerald from Findlay, OH
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
22 of 26 people found this instruction helpful.
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Ice dispensor motor would run but would not dispense ice at the door!
To get the coupler off the motor shaft I took two adjustable wrenches and slit the old coupler where it was cracked.The threads on the motor shaft were stripped closest to the motor.I took two thin washers and put them on the motor shaft so the new coupler would not turn down to where the threads on the motor were sripped.Since the threads on the coupler are left hand they keep the coupler tight as the motor turns the dispenser auger to dispense the ice.I was a bit difficult to unplug the wiring harness but got it after we used a screwdriver to keep the tab bent down until the harness was unplugged.
Parts Used:
Ice Dispenser Motor Coupling
  • Larry from Hague, ND
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Wrench (Adjustable)
22 of 26 people found this instruction helpful.
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Ice dispenser freezing up, dispenser door not closing completely.
First off, if you have the stainless steel panel inserts on your refrigerator you'll need to remove those to do this repair. I kept looking for the access holes on the underside of the dispenser panel that you're supposed to insert a screwdriver into to pry it off. It wasn't until I removed the freezer door handle, slid the lower stainless panel insert out, and removed the rail just beneath the dispenser that I could see and access these holes. I also removed the upper stainless panel and rail just above the dispenser to allow enough movement get the dispenser cover off and out. The rest of the repair is pretty straightforward. The old ice door was beaten up and not closing completely, this was letting warm air into the freezer which was melting and re-freezing. This kit fixed the problem.
Parts Used:
Ice Door Kit
  • Robert from Valencia, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
22 of 26 people found this instruction helpful.
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The filter needed to be replaced
Removed the old filter (it screws out) an put the new one in!
Parts Used:
EveryDrop Water Filter
  • Eva from Arlington, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
23 of 30 people found this instruction helpful.
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The outer cap came off and could not turn it.
Used pliers to help turn knob 1/4 turn to left removed filter; replaced with new filter.
Probably need new outer cap.
Parts Used:
EveryDrop Water Filter
  • Dennis from Chocowinity, NC
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
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ice would not fall from ice maker
I ran all the ice maker module tests that I could find online, I tried cleaning the contacts inside the ice maker control module, nothing worked...so I finally decided to purchase a new control module. I had already had the module out and taken apart a few times, so the new one was very easy to install. Just removed the entire icemaker from the fridge, removed a few screws, took off the old module, put on the new one, replaced the screws, re-installed the icemaker in the fridge (it just slides in and out similar to a shelf). And 30 minutes later I heard the first batch of ice cubes drop! And by morning the bucket was nearly full. After two weeks of no ice and trying to fix it myself - the family was glad to have ice again (it was July in NC!). In retrospect, I should have followed the advice I found online and ordered the new part sooner and saved all of those frustrating hours of trying to "fix" the part myself.
Parts Used:
Icemaker Control Assembly
  • Greg from Cary, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
22 of 30 people found this instruction helpful.
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The auger drum had broken, not allowing any ice cubes to be crushed or dispenses through the door.
Initially I removed the cover to the auger and auger drum. Then the split ring locking washer had to be removed. I used a needle-nosed pliers and small screw-driver to pry that off. The auger arm could then be removed, and the auger blades removed. This proved to be the part that required the most patience. The blades need to removed and returned in their exact pattern. Someone else suggested taking a digital picture of them before removing them; this is a good suggestion that I failed to do. Once the blades are returned, all the other parts can be replaced in reverse order. Put the screws back in, and you are finished.
Parts Used:
Ice Bin Auger Drum
  • Evan from Grand Rapids, MI
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
21 of 27 people found this instruction helpful.
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All Instructions for the KSSS36QJS00
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