GY397LXUS02 Whirlpool Range - Instructions

I switched the oven sensor easily enough, but it did not remedy the problem, so we are in the process of replacing the oven since it's about 20 yrs. old.

Hired a pro. Parts are difficult to get on a timely basis today , if at all. Screw up this repair by damaging the outer " black glass " and you buy a new stove. It took three weeks to get my replacement glass even though PS said the part was being sent within a day of the order. Even so , I am am happy to have gotten it , and will continue to use the company.

• Removed the oven door (pulled right off old hinges)
• Removed two screws
• Removed broken hinge
• Placed new hinge in place
• Replaced screws
• Replaced oven door.

Bought new hinges as that was the obvious problem.
Below is the removal, installation process for new hinges. Turns out in my case there was nothing wrong with the hinges. Problem was still there after installing new ones. I found that the metal in the door that butted against the hinges was fatigued causing looseness. I ended up compressing the metal back into shape with a hammer. Problem solved but money wasted on hinges.
If you replace hinges. Here is what I did.
1. Open door slightly to where it stops in broiler position.
2. Remove the door by pulling up.
3. Remove two screws in front of hinges that hold them in.
4. Pull range out a few inches for access the remove the side fillers that trim out the stove.
5. Reach in from the side and work hinges out.
5. Pop in new hinges and reattach the 2 front holding screws and the side trim screws.
You are done.

The sensor is mounted in the top right side of the oven.An extra long screw driver helps to avoid damage to the sensor when replacing it.The connectors were the opposite to the old sensor and I did not see that there were adapter cables included. It might help to connect or tie these together as I only expected the sensor and did not look for adapters.I had cut the wires and used wire nuts when I found the adapters.The repairs works fine.
Mike

First I called a repairman and left a message. That was 3 weeks ago. So, I 'googled' the error message and determined what part I thought I needed. Ordered the part on Wednesday evening and it was there when I got home from work on Friday. I unpacked the part, got a phillips screwdriver and then watched the repair video on your website. About 20 minutes later I pushed my stove back in place and the flashing said 'set time'. Then I checked both ovens, and have since used both, and everything works!!

Took screws out of the back on the side the sensor was on, unplugged it & took out the two screws on the inside of the oven to release the sensor. Put new sensor in place with the two screws & used one of the adapters to plug in the new sensor. Put screws back in the back panel & turned on the oven which unfortunately is still 50 degrees low. Need a new clock with computer which is out of stock & unavailable. I was an electrician for 25 years so didn't experience any problems. It was a cheap thing to try.

looked on internet on how to remove top. an easy fix after watching video

SHUT OFF POWER AT BREAKER BOX! Remove oven door, use nut driver to remove two screws holding old element to back of oven. Pull forward to get wires into oven, remove wire clips from old part and re-attach to new element using pliers. Re-attach to back of oven, replace door. Turn on power and heat oven to burn off coating on new element. Not at all difficult, except for wire clips are at angle to wire, making re-attachment a bit difficult to do. DO NOT LOSE WIRES INTO BACK AS THEY WOULD BE VERY DIFFICULT TO RESCUE IN A JENN-AIR SLIDE IN UNIT LIKE OURS.

Turned off breakers to oven. Removed two screws that held oven in cabinet. Removed oven door by opening slightly and pulling up on door. Pulled oven out 1/3 of way. Took out four screws on top of control panel. Took oven light switch off by unscrewing holding ring. Removed temp knob on right by pulling. Removed start / stop knob same way.Removed glass straight out. Removed four screws that held elecrtonic clock conrtol board. Unpluged three wire plug from right side and the nine wire plug from the left side. Worked board out at and angle. Went backwards to connect and replace board, screws and door.Slid oven back in and tested oven after turning breakers back on, worked like new.

I received my glass panel realy quick from Part Select. It was an eansy job to install the new pane.
It took less than an hour. Thanks for Your prompt service.

Access to burner nothing like on-line videos:

1) Remove 4 screws under front control panel. (Oven door needs to be open.)
2) Remove 2 flat head screws on sides of control panel. This will loosen control panel. Capture control panel to keep from hanging from wires/connectors. I used hooks made from a wire hanger.
3) Remove 2 screws to remove two steel panels on either side of stove.
4) Remove rear screw of the 2 front screws now exposed and 2 rear screws near top of stove.
5) Carefully flip over glass top being careful not to pull on the wires.
6) Identify burner to be replaced. Note 2 numbers where two clamps are attached to burner.
7) Using 3/8” nut driver, remove screws to allow removal of burner. Remove wires per included instructions. Remove burner.
8) Place new burner under clamps and align to the holes by the two numbers noted in step 6 above.
9) Connect wires to new burner as per included instructions.
10) Reverse removal steps.

Followed the instructions in the video provided by PartSelect, which was very accurate. They only problem I have encountered is that the wiring from the old element compared to the new element do not match up 100%. I had to call Whirlpool today and schedule a Tech to come out and see if they can resolve the problem. Right now, when the burner is turned on, both the inner and outer elements turn on.

Went well. Husband, who has some appliance repair experience, did repair in less than a hour. Replacement burner was not an exact duplicate of original but he was able to adjust for that.

Pulled range out from cabinet-wall to get to back side, everthing was clearly exposed tlhen. Just a matter of installing new fixture, putting back on, reconnected power source - put range back in proper place.