GRT21PRHD0 Gibson Refrigerator - Instructions

First I removed 2 screws and removed broken railing then placed new railing ad screwed in new screws then replaced drawer into railings. Thank you so much for the excellent service in geting me the correct part in a timely manner.

Having tried PartSelect.com before, I was very comfortable with the process. Input my symptoms and the feed back I received was that one of the 2 things (Defrost Timer or Defrost Thermostat)might need replacement. Since the cost was not much and over night shipping would cost more than the product, I decided to order both the parts. Changing parts was a breeze. The instructions posted by others on your web site were very easy to follow. You guys save me a bundle every time I have any thing going worng with any of my appliances.

attached the bar to the end piece and slipped it into the proper opening. Easy I ordered the piece one morning and received it the next morning. Great service.

Based on the website I decided it was most probably the defrost timer, and that was correct. I ordered it, watched the video, and two days later the part was at my door. Took the nut driver, removed 4 screws, then removed the old defrost timer, installed the new one, re-installed the whole plastic assembly with the four screws, and done!!! Couldn't have been easier.

Placed end cap on one end of rack and attached to one side of the door by applying hand pressure.
Inserted the other end of the rack into the end cap'
and again applied hand pressure to insert into slot, Repairs completed.

First, my husband removed the shelf assembly. Then he unscrewed the boken bracket. He then screwed in the new bracket and proceeded to install thecomplete shelf assembly back into the fridge. Placed the meat drawer back into correct location, to fit back into rail brackets. All done.

Found the part on this site ordered and received part in 3 days. Took approx. 10 min to replace. Thanks for the quick service.

I want to start by saying that I am female and want to let all females know that we can do home repairs! My story is not just about the repair but the wonderful customer service at PartsSelect.com. I have used them MANY times to order missing parts for appliances (I own rental property and tenants are always "losing" or breaking appliance parts). This particular time was the first time I received an incorrect part...not sure if it was my ordering or the wrong part was shipped. I contacted PartsSelect.com by email and got a REAL response within 24 hours. The customer service person who responded, immediately credited my account and "found" the correct part to order and less than 48 hours after my first email to them, my new part is already on it's way! I know it will only take minutes to finish my repair and am really impressed with their response time and professionalism when there is a problem. As a rental property owner, I will continue to use and recommend PartSelect.com.

I snapped one of the end caps in, put the rack rail into the cap, placed the other cap on the other end, and snapped that end in. Because I received the exact parts needed, the entire repair took about one minute.

I watch the how to repair video on line and the repair went very quick and easy.It was just like the video,no hidden suprises.

Put the end caps on the metal bar and put it on the freezer door and it snapped right in.

Very easy to do in less then 4 minutes to do both shelves.

Thank you very much.

The meat drawer is already pulled out because the broken rail could not support it. 1st I removed the shelf. Then I removed the 2 screws connecting the rail to the shelf. I then replaced the rail, screwed it together and put the shelf back in place. I put the meat drawer back on the rails and it's done.

Use the rubber brushing to fill the gap.

I unsnapped the old clips from the bar, installed one end cap to freezer door, clipped other end cap to bar, slid bar into end cap installed in door then snapped other end cap into place. Repeated for second shelf bar as those end caps were broken as well. No tools were needed.

unplug power from ref removed old light socket only difference wired a little different checked new socket compaired to old checked terminal ends small big looked at wires big,little plugged up put in new light blub plugged ref power back on work power off pushed socket bac in power on works