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August 31, 2022
This is an old (10+ yrs) Kenmore Front Loader Extra Capacity Model 417 48102701 and out of nowhere, there is banging and thumping all of the time. It won't stop unless I move the dial to any random setting. It stops for a few mins and then starts banging again. It's in a tight space, so want to know what to expect before pulling it out.
For model number 41748102701
Thank you for your question. If your washer shakes and moves, there are some parts that you will need to check to see which one is causing the issue. You will need to check the shock absorbers, the shock mounting pins and the suspension springs. We have included a link that you may reference on how to check these parts. Once you have determined the part you need, please feel free to call customer service. We are open 7 days a week and anyone will be happy to assist you. We look forward to hearing from you!
I have a kenmore front load washer and i it will only work in the wool setting all other settings heavy, normal, perm press, ect,ect will not work and the the door locked light flashes what would cause this the door lock or the controle board?
For model number 41748102701
Hello Shawn, thank you for contacting us. The most probable cause of the issue is a faulty control board, part number PS2342423. It manages almost all the functions of the washer such as filling, washing, draining and spinning. Please reach out to customer service if you need help placing an order. Glad to be of help!
Hello Karen, thank you for reaching out. It seems that the user interface control board, part number PS2342423, is defective and needs to be replaced. If you need help placing an order for it, please feel free to give us a call. We look forward to hearing from you!
This was one of the simpliest repairs I have ever done taking less than 5 minutes to complete. On the inner door I removed the two screws that hold the plastic catch in place. I then removed the broken catch and put the new catch in place. Finally I replaced the two screws that hold the catch in place and it was done.
1. Unplug unit. 2. Unscrew 2 nuts holding top in place in rear of unit using phillips head screwdriver. 3.Slide top back and remove. 4. Open door of washer and unscrew 2 screws holding in door lock unit. 5.Pull out unit from the top and install new unit reconnecting the 3 wire connections.
remove top of machine by removing 3 screws along the top edge in the back of your machine and then sliding the top back and up. Then loosen the screws holding on the control panel enough to get to the 2 screws at the top of the door panel. Next remove bottom panel by removing 2 screws along bottom edge then pulling it free from snaps. Then along the outside lip of the bellow, just inside the door, is a wire clip that is easily removed by prying it past rubber lip with a screw driver and lifting it away. Remove the door panel by removing the 2 screws you exposed by loosening the control panel and 2 more along the bottom that were exposed when removing bottom panel. After the door panel is removed and the bellow is completely exposed, you will find that it is held in place by a circular spring which wraps the whole way around the drum opening. Again it can be removed by prying it out away from the groove in which it sits with a screw driver. Now your machine is broken down as far as it needs to be. From here you can follow the directions included in your new bellow kit and put it back together by following these instructions in reverse.