20487 - Instructions

First I unplug electric plug, then turn off water lines & disconnected them. Pulled out the washer where I could easily work on it. Then removed the screws holding the back panel and top control knob panel by separating it from main body. (Spring clips on control panel were a bit tight to pop off.) Once removed back & top, the main body of washer, hinges forward and pulls out and off. Now the pump is accessible, so I remove the two hoses clamps and pull off hoses, and pop off two spring clips holding pump on the motor. Then I slide new pump onto the motor, (line up flat spot on shaft with pump) and pop the spring clips back on and reconnect the hoses and clamps. Put main body, back and top control panel back together the opposite of the way I took it a part. Moved washer back and reconnected water lines and plugged in. No more water on the floor… (Note:) Washer leak happened on Sunday & Monday was holiday of coarse. So I ordered the new pump Sunday online and it arrived by Wednesday. Thank You PartSelect.com.

First I remoived the 2 screws that hold on the control panel and tilted it back. Next I removed the clips that retain the lower enclosure and tilted it forward to remove it. With the lower enclosure out of the way I used pliers to remove the 2 hose clamps on the pump and a screw driver to undo the retaining clips. Installed the new pump and reassembled everything in the reverse order. The only trrouble I had was in getting the lower enclosure back on correctly. It took a little effort to get everything lined up so it would fit.

I was not able to get the the job done as the video, i pulled the electric cord.Shut water lines down place washer at about 45 degree angle lay on floor, removed hose clamps, remove metal clamps on each side of pump, removed pump, replace with new pump and reverse order in which pump was remove,

I watched the video on the website and the repair was fairly easy to perform. The hardest part was the beginning, unhooking the panel on both sides of the control panel and pulling the control panel backwards. The panel was a little bit harder to release than the video suggests (ok, a lot harder) and took a little time. Other than this minor setback, the repair was very easy. If I can do this, anyone can this and look very handy in the process.

Followed the disassembly instructions given which were quite easy. I will admit I've done quite a bit of my own appliance repair before. VERY easy to replace the pump but unfortunately it wasn't what was leaking after reassembly. The corrugated drain hose was actually the leak source. Guess the smart thing to do would have been to go after the easier and cheaper repair tries first. At least this way, I have a new pump which should now last the life of the unit and it doesn't leak. I was able to find the hose locally for about the same price as PartSelect. However the pump was much, much cheaper even including shipping from PartSelect. Quick shipping too but a little frustrating because the person on the phone wasn't able to tell me what warehouse the pump was coming from. If I knew it was going to be Dallas, I wouldn't have paid for quicker shipping. Overall, very good experience.

my daughter her friend and I turned the washing machine onto it's side and found the water pump my daughter knew how to remove the hose clamps and then couldn't figure out how to remove the pump clamps so her friend and I got down there and she figured out that we needed to just pop off the pump clamps used a screwdriver to snap the back one off and she just used her fingers on the front clamp. we removed the old pump put on the new pump and replaced the hoses and the clamps and now I have my washer back!!!!! 15 min repair!!! after waiting for the men in my life to fix it for 2 months!!!!

I layed washer on its side to access pump from bottom, use straight screwdriver to unsnap the two clips securing pump. Use pliers to remove both hose clamps , remove pump from hoses. Install new pump in reverse order.

I disconnected the power, hot and cold water feed lines and the drain line. (Be sure to turn off the water sources before removing lines from machine.) I pulled the machine away from the wall and laid it on its back. Have a bowl or container to collect the water from the drain and some towels for incidental spillage. With a pliers, remove the two water hoses (inlet and outlet) from the pump, right on the bottom of the motor. The pump is held on by two metal clips that are pryed off with a screw driver. The pump pulls straight off of the drive shaft. To avoid frustration when setting the new pump, be sure to align the insert point on the pump with the shaft. The two retainer clips can be reset by hand. Reattach the inlet and outlet hoses, set the machine upright, reattach the drain line, hot and cold water lines and move back into place. Plug the machine in and turn on water sources. Easy-peasy.

First disconnected water hoses, put machine on the back, removed hoses from the pump, then removed two metal retainers that hold the pump. Motor's shaft got so rusty, that I could not remove the pump. I spent two days (few hours each day), until I finally was able to snap it off. If that wasn't difficult enough, putting new pump on was even harder. Metal rusted thru, and expanded from long leaking (previous owners probably had this problem for a while). I spent a lot of time filing it down with dremel tool, until finally I was able to attach the pump on the motor. I almost gave up in the process, but I'm glad I didn't, it works great. Motor might fail soon tho due to the rust.

With assistance the washer was walked out the door to the deck where it could be drained.
The machine was examined, and the pump identified. THEN I found this site while looking
for the part. Had I started here, I would have learned that I could service in place by just
tilting it back against the wall! The part was identified, and phone call made to charming
rep and part arrived in a few days. Do be careful to keep track of the latches that clamp
the pump in place, as they can fall out when not clamped down on the pump.
No unusual tools or skills needed. Door clearance and outside temperature were greatest
issue for us, and wasn't even necessary.
As it was, my wife worked diligently to remove the inhaled sock from the pump. We gave up
on that as the #1 complaint on this pump was 'leaking'. Had I started here, repair time
would probably have been less than 30 min hands on time. We spent much more.

The WEB site is excellent, and I believe has been put together by very experienced repair people.

The Trouble shooting tree is excellent, it went right to the problem.

I would give the whole repair operation an EXCELLENT Rating except for one show stopping omission.

The console on my unit is SCREWED to the TOP REAR of the washer.
This step is missing in the video. The two screws are easy to miss as they are in a recessed area. Also the console is attached to the top with plastic fitting that fit into recessed openings in the top. To make matters worse, using a putty knife to release the spring clips may actually damage the plastic fittings.

It may be that the manual covers this change, but I did not print it out. A possible solution might be to put a warning in the video to inform the repair person to look in the manual for this change.

Over All - A VERY GOOD JOB. I will use it again if needed, and I have sent your URL to several of my friends.

Robert Hopkins, TN

I disconnected the power supply then proceeded to tilt the washer top toward the back and propped the washing machine up about 1' off the floor. Once the machine was stablized I proceeded to remove two clamps to the pump using a pair of pliers and allowed any water inside to drain. Then I proceeded to unsnap the top and bottom pieces of metal holding the pump in place with a large slotted screw driver. Once the metal holds were removed I was easily able to pull the water pump toward the front of the washing machine. Then I installed the new pump and snapped the two metal bands down upon the pump to hold it in place. I then proceeded to hook up both hoses to the pump and using a pair of pliers clamped the hoses securely in place. I then placed the machine back on the ground, plugged in the power supply and ran a test cycle to make sure it worked and that there were no leaks.

1) Turned off power
2) Tilted washer on to its back legs and the wide held it there.
3)Removed the inlet and outlet hoses on the pump using channel lock pliers.
4) Using screw driver I detached the clips that hold the pump in place.
5) Removed Pump
6) Inserted new pump attaching the clips to hold it in place.
7) Attached the hoses.
8) Set washer back on all four legs and washed a load of clothes to confirm that the leak was fixed. Actually you could see a discolored spot where the water had been running from the pump shaft seal so it seemed pretty obvious that it was the culprit.

Replacing the motor was easy after watching the video on partselect. Unfortunately it turned out to be the safety switch on the lisd was broken.

I unplugged and detached the hoses from the faucets & drain. Then I pulled the washer out from the wall and tipped it onto its back so that I could access the water pump from beneath. I used pliars to compress and move the two hose clamps holding the hoses attached to the pump, then used a screw driver to pry the two retaining clips from the pump. I slipped the pump from the shaft and pulled the hoses from their connection. To install the new pump, I simply reversed this procedure. After installing the new pump I set the washer up and lifted to set it on benches (so that I could inspect the mechanism while running the washer), Then I re-attached the water and electrical and ran the washer through a cycle while watching for leaks. Then I returned the washer to its original position. Overall, it was an easy fix.