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Models > 11021102012 > Instructions

11021102012 Kenmore Washer - Instructions

All Instructions for the 11021102012
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the top section of the agitator would not turn
First I came to this web site and discovered some directions from other customers. I then followed those directions to disassemble the agitator. I removed the softener cup by pulling up on the blue plastic retention ring. I then used a flat head screwdriver to remove the plastic cap by placing the screwdriver into the slot on the side and prying it off. Next I used a 3/8 socket and extension to remove the bolt which holds the agitator to the shaft. After the bolt was removed I pulled up on the agitator and removed it from the washing machine. To remove the upper section of the agitator, I placed it on the ground and holding the base with my feet, I pulled on the upper section. I then removed the dog ears, verifyed the problem and ordered the parts (dog ears). The parts arrived in less time than promised, were installed in about 5 minutes and I was back to doing laundry. When you reassemble the agitator, turn it upside down to install the dog ears so they do not fall out.
Parts Used:
Agitator Directional Cogs
  • joseph from san antonio, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers, Socket set
2 of 3 people found this instruction helpful.
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My Machine Wasn't Agitating... Which Was Agitating Me!
It was really easy. I popped off the agitation cone cover, used a socket set to remove the bolt which holds it all together. I removed the broken part, assembled the new one, using the old one as a example. I installed the new one. . . And I have clean clothes again. So much better to fix the old machine then buy a new one. . .
Parts Used:
Agitator Repair Kit
  • mary from hallandale, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
2 of 3 people found this instruction helpful.
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Top Agitator not turning
Removed top agitator cover. Removed bolt and pulled out the cam holding the dogs. Assembled new cam w/dogs put in place and installed bolt plus agitator cap and was ready to wash.. Very Simple
Parts Used:
Agitator Repair Kit
  • John from Asbury, IA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
1 person found this instruction helpful.
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Top of Agitator would not rotate
1. Lift the softener dispenser up and out
2. Lift up the plastic cap underneath
3. See bolt...use ratchet with extension to loosen and remove bolt
4. Remove whole agitator by simply lifting it up
5. Place agitator on floor and separate top from bottom agitator by simply pulling apart
6. See 4 plastic cogs that spin the agitator. Like mine they are probably completely worn/stripped.
7. Replace old 4-cog set with a new 4-cog set. They are small and inexpensive parts! I did this and our machine is working just great!

This also gave me a chance to clean the agitator thoroughly!
Parts Used:
Agitator Directional Cogs
  • Depeturie from Madison, AL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
1 person found this instruction helpful.
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The top of the agitator no longer would engage, the little ears were stripped
I pulled the top off ( the fabric softner dispenser) unscrewed the nut pulled up on the agitator replaced the ears put it back together. . It works just as good as a $75.00 an hour repairman could have done. And the wife wanted a new washer? Ha
Parts Used:
Agitator Repair Kit
  • Charles from Mechanicsville, MD
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
1 person found this instruction helpful.
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The washer quit agitating
I noticed the agitator didn't "lock up" in one direction to properly agitate the load (which in turn "agitated" my girlfriend. I took the agitator apart to find the dog ears were worn. I ordered some new ones at a cost of about $12 delivered fed-ex and had the new dog ears installed in about 15 minutes saving me a bag of money from the repair man.
Parts Used:
Agitator Directional Cogs
  • Jeff from Michigan City, IN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
1 person found this instruction helpful.
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agitator weak, hardly turning
took the cover off the top of agitator, removed 3/8" bolt that went through cam and secured agitator. removed agitator and replaced the 4 agitator dogs and cam.
replaced agitator, tightened bolt, replaced cover. the washer works like new again? thankyou for your help and the correct parts.
Parts Used:
Agitator Repair Kit
  • paul from mount Juliet, TN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
1 person found this instruction helpful.
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agitator wasn't moving
first remove the cap on agitator(softner),then pull out inside cap (small cover inside),loose bolt in center (you need a 7/16 socket with a long extension) after that pull up the whole assamble out of the washer tub,hold bottom part and pull up agitator ,turn up side down to take out the cogs and holder, replace with new ones and go back on the instructions.
Parts Used:
Agitator Directional Cogs
  • jose from lake forest, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
1 person found this instruction helpful.
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Dogs worn on agitator
Removed top of agitator, then removed the nut holding the agitator in place, pulled up the second piece of the agitator, replaced dogs and put the agitator back together
Parts Used:
Agitator Repair Kit
  • Kenneth from Muncie, IN
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
1 person found this instruction helpful.
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agitator stopped working
Go to youtube and watch how to repair washing machine agitator. It is so easy. did the repair. Now it works, less than $20.00 to fix. Now I don't need to buy a new washing machine. Maybe it will make it another 15 years.....
Parts Used:
Agitator Directional Cogs
  • KENNETH from HAUGHTON, LA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
1 person found this instruction helpful.
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Agitator stopped turning with a load in it.
Pulled cap off top of agitator, loosened bolt down in center of assembly and pulled collar up with pliers.
Removed old dog ears and replaced. Need to be extra careful on direction of dog ears.

Very simple; even a cave man could do it!
Parts Used:
Agitator Directional Cogs
  • Harry A. from Maitland, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers, Screw drivers, Socket set
1 person found this instruction helpful.
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Agitator was spinning freely
Removed the fabric cone from center of agitator pop out the plastic cover inside, remove bolt in center pull on agitator, remove cam holder and replace cams.
repeat process to re assemble
Parts Used:
Agitator Directional Cogs
  • Michael from Clawson, MI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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Top part of agitator not turning
The repair was very easy, I took the top cap off the agitator and removed the recess bolt and pulled the agitator out of the washing machine,put the agitator on the floor and put my feet on the sides of the agitator and pulled the top haft apart,replaced the agitator directional cogs put back together work great
Parts Used:
Agitator Directional Cogs
  • Merrill from Attica, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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teeth were worn off the dogs, washer wouldnt aggitate
Remove the adgitator cap, remove a 7/16 bolt inside the agitator, lift out the top half the agitator and replace the guts with the new one. then insert and replace the bolt and snap the cap back on. The whole process didnt take 5 minnutes. it took longer to drive to the peoples house than it did to do the repair ! damn shame i couldnt charge by the minnute instead of by the hour. I cant believe kenmore got away with putting such junk on the market ! I' m sure many of these kits are being sold to those who do heavy loads od laundry!
Parts Used:
Agitator Repair Kit
  • Robert from Carlisle, PA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
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The agitator stopped working....no spinning
I popped the liquid detergent cap off of the top of the Agitator. I then removed the seal cap to expose the Agitator dog assembly and bolt. I removed the entire Agitator dog assembly and Agitator by removing the single 7/16? bolt. I pulled the old dogs out, put the new dogs in and reassembled the Agitator Assembly.

Works like new!!
Parts Used:
Agitator Directional Cogs
  • Christopher from Wichtia, KS
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Socket set
1 person found this instruction helpful.
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All Instructions for the 11021102012
121 - 135 of 532