The door lock assembly is a part for your washing machine and tells the washer that the door is closed and locked into place. If the switch has shorted out and not locking, it is no longer delivering the message to the machine and it will not latch into place. If you find that your door will not close, open, or start, it is more than likely an issue with the locker switch assembly. The switch is located behind the front panel. You will need to remove the gasket to reach the switch.
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Troubleshooting
This part fixes the following symptoms:
Will Not Start | Lid or door won’t close
This part works with the following products:
Washer, Washer Dryer Combo.
This part works with the following products:
LG, Kenmore.
Part# EBF49827801 replaces these:
AP4998848, 6601ER1004C, 6601ER1004E, EBF49827802
Questions and Answers
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15 questions answered by our experts.
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Kristen
November 9, 2017
Power won't stay on, if I unplug and plug back in, press start the power comes on for a few seconds then cuts out. The main board led light is on when power is working. I just replaced the user control board and that allowed it to work for about a day and now the same issue. I noticed last night that the door lock was having issues. When I finally close the door tight and push hard on it to confirm it was closed I got the washer to power up again and run a short cycle. My questions is can a door lock issue cause the power to shut off or do you think its the main board? I just want to order the right part.
For model number 79640272900
Hi Kristen, Thank you for the question.The switch sounds like the issue. It acts of as a safety and shuts the power down if it thinks the door is open. Hope this helps!
13 people found this helpful.
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James
February 6, 2019
Hello. So i just bought a used LG front loader washer. I was told it has not been used for a couple of years but did when it was last used, i got it home and went to use it and the door clicked twice and a de error code appeared. I unplugged it and held the start button for 5 seconds and tried again and the same thing happened. From what i read i think it is the door lock switch but one of the questions you answered said it could be a magnet. I was not sure if the magnet is part of the door switch or if you think it may be something entirely different? Thanks for your help.
For model number WM2277HB
Hello James, Thank you for the question. Checking the model number your appliances does not have the Magnet suggested in the previous question. In your case I would suggest replacing the Door Lock, PartSelect Number PS3533609. Thank you for your inquiry, good luck with this repair!
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Cindy
July 23, 2019
Door to washer was pushed past regular open angle. Now the door will shut but the “de” error appears and machine will not work. What part will fix the problem?
For model number L G model WM2455H
Hello Cindy, thank you for your question. Yes, the DE error code in in relation to the door lock. We would recommend making sure the door hinges are not bent or warped and the door shuts evenly into the unit. If the DE code continues replacing the lock should fix the issue. I hope this helps!
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Gerald
November 19, 2017
Where would this door magnet be located? What does it look like?
For model number 79440441900
Hi Gerald,
Thank you for your question. This part is located in the cabinet of your machine, usually right next to the door so that the strike on your door can plug into it and lock your machine. I hope that helps. Good luck with your repair.
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George
February 10, 2018
My washer will not light up or start until I unplug it, then it works in a complete cycle. No error code displayed. From other sites it sounds like the computer board, so does that sound like that is it if it will keep working just by unplugging?
For model number WM2701HV
Hello George,
Thanks for your question. Check the wiring connections to see if any are loose, but if they are not, it is likely an issue with the main control board, which should be replaced.
I hope this helps.
My washer won't go into spin cycle and gives a de code. Could this be the door lock actuator? (switch-assembly-locker)
Hi Gerald,
Thank you for your question. If your washer is giving you a DE error code, it is letting you know that the door is still open. This is not the case. There is a magnet on the door that has come off and you will either to put it back on or purchase a new one. Please consult your owner's manual for further information. I hope this helps. Thank you and have a great day!
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Paul
October 16, 2019
I'm having trouble starting machine. Sometimes i have to try and start it as many as 10 times before it comes on.
For model number WM2277hs
Hello Paul, thank you for contacting us. This is most likely due to a faulty Door Lock Assembly. This part number PS3533609 is the correct replacement for your model washer. You may also want to consider the Rotor Position Sensor Assembly, part number PS3529186 as the cause. Good luck with your repair!
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Barbara
November 7, 2018
Our front load washing machine will not start. When plugged in to the electric outlet the start panel will not light up. LG recommended enhance appliance service and the repair man said it was the filter board, but that did not start the machine. Could it be the door latch is faulty so the machine power won't come on? We often had an error message for the door but there didn't seem to be any reason for the message.
For model number WM2301H
Hello Barbara, Thank you for the question. Normally if the latch is defective, the power will still come on and the unit will light up but some operations would not work, such as spinning. This sounds like an issue with the main board, Part Number: PS3533768. Thank you for your inquiry, good luck with this repair!
Machine displays de and doesn't reset after unplugging and pressing start for 5 seconds. S/n 704kwby10277, if that is needed. Trying to confirm door lock assembly is what is needed?
For model number WM0642HW
Hello Amy, thank you for your question. Yes, the DE error code in in relation to the door lock. We would recommend making sure the door hinges are not bent or warped and the door shuts evenly into the unit. If the DE code continues replacing the lock should fix the issue. I hope this helps!
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Francis
November 25, 2021
Hi there. Our lg washer will start a wash cycle but many times it will throw a DE error part ways through. We can always get it to start again by powering off/on. Seems to happen more with heavy loads. Would this be the lock or something else?
For model number Wm2350hwc
Hello Francis, thank you for writing. The LG front-load washer displays a DE error code during the wash, rinse or spin cycles, indicating that the door hasn't been locked properly. Here is what to do. Press POWER to turn the washer off. Unplug the washer from the power outlet or turn the circuit breaker to the unit off. With the power disabled, press and hold the START/PAUSE button for 5 seconds. Plug the washer back in, or turn the circuit breaker back on. We hope this helps.
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Part Videos
Replacing your LG Washer Door Lock Assembly
Replacing your LG Washer Door Lock Assembly
Customer Repair Stories
Average Repair Rating: 4.1 / 5.0, 13 reviews.
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Sorry, we couldn't find any existing installation instruction that matched.
Door locking mechanism
I received the locking device. I received an email from parts select with a repair video link. I watch the video and repeated the steps. Very easy and educational. Thank you for simplifying something I have limited experience doing.
Aaron from SAN ANTONIO, TX
Difficulty Level:
Very Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
25 of 29 peoplefound this instruction helpful.
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Would not run
I followed the instructions of your instant repairman. A Phillips screwdriver was the only tool needed. Thank you .
Gary from CPE GIRARDEAU, MO
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
8 of 11 peoplefound this instruction helpful.
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Alarms about "Door Open"
Just removed the top cover only. Reached down and unplugged the door switch. Then removed the switch with 2 phillips head screws. Replaced with new switch. Reached down and plugged that new switch in. Problem solved!
MARY from ANDERSON, IN
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
4 of 6 peoplefound this instruction helpful.
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replace door locking mechanism
remove 2 screws from top panel - pull top panel back and lift off washer. reach down on front side and remove wire harness that is attached to door lock assembly. remove the 2 screws on front of door lock,remove and replace with new assembly. attach wire harness and then tighten assembly with the 2 screws. replace top of washer panel and tighten with 2 screws.
Barry from WAUSAU, WI
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
3 of 3 peoplefound this instruction helpful.
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Washer would not operate. It displayed an error code not described in manual
From previous experiences with other washers, i.e., Sears, I decided it was the mother board or the door latch component. Ordered the electronics and then the discovery that LG has an APP for iPhone. Loaded the app, placed the phone next the washer and pushed the button on the washer. The washer "talked" to the iPhone and within 15 seconds it told me there was a problem with the thermistor. Opened the back of the washer and looked under the tub for the thermistor and found the 2 connecting wires were hanging loose. Put the wires back into the thermistor connection and everything was back working.
Douglas R. from NEGAUNEE, MI
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Socket set
3 of 3 peoplefound this instruction helpful.
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door lock malfunction
ridiculously easy. removed the door gasket ring clamp. separated the gasket from the face. unscrewed the lock, removed the wire(gently). replaced the wire on the new lock. replaced the lock. replaced door gasket and ring clamp. washed clothes. Note- I had called a repair service and was given a $360 estimate in addition to the $130 dollar service charge. All total- $50 dollar part(with shipping), less than 45 min total time and I'm no mechanic!
paul from DELAND, FL
Difficulty Level:
Really Easy
Total Repair Time:
30 - 60 mins
Tools:
Pliers, Screw drivers
2 of 2 peoplefound this instruction helpful.
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Door Lock Switch Replacement
The video from PartSelect showed removing the retaining ring from the rubber washer tub boot to then allow access the door lock located behind the boot for replacement. That ring can sometimes be a real pain to put back on. This can be avoided altogether!
It's much easier to access the door lock switch by removing the two retaining screws on the top cover of the washer found in the back of the machine. Remove the top cover and you can then reach down to remove the wiring connector, unscrew the two phillips screws on the front of the door latch and remove the door lock. Put the new switch on in reverse order; plug in the connector, replace all screws and the top cover, and you are done! This method took than 10 minutes from start to finish.
Please note that the washer should be unplugged from power while working on any electrical component.
Charles from EATON, CO
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
2 of 2 peoplefound this instruction helpful.
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washer would not run
replaced switch as shown in the video...Worked great
kirk from WEST COLUMBIA, SC
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
2 of 2 peoplefound this instruction helpful.
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The locking mechanism had a fault and would not lock so the washer continually posted the locking error
Followed the video supplied by this site and everything was as described!
Thomas from FENTON, MO
Difficulty Level:
Really Easy
Total Repair Time:
15 - 30 mins
Tools:
Screw drivers
1 personfound this instruction helpful.
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WASHER WOULD NOT FUNCTION BECAUSE DOOR LOCK ACTUATOR (ORIGINAL) FAILED.
WATCHED VIDEO PROVIDED BY PART SELECT, AND FOLLOWED INSTRUCTIONS. VERY SIMPLE REPAIR.
BRAD from AUBURN, MA
Difficulty Level:
Really Easy
Total Repair Time:
Less than 15 mins
Tools:
Screw drivers
1 personfound this instruction helpful.
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Customer Reviews
Average Rating:
★★★★★
★★★★★
24 Reviews
4.8
Filter By Rating:
5 Stars
21
4 Stars
2
3 Stars
1
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0
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★★★★★
★★★★★
Steven J - April 20, 2023
Verified Purchase
Saved well over $1000!
Our 11 year old front load washer door began to fail to lock. Considered replacing it for $1200 due to its age. But the great tutorial video convinced me the repair would be quick and easy. Took the gamble. Part was well under $100, arrived in a couple of days and I was able to install it in 20 minutes with just a screwdriver. Great website, videos provide excellent support and prices are reasonable. Part Select is my new go-to for future appliance repair.
★★★★★
★★★★★
Ken LG Part W - December 14, 2022
Verified Purchase
Fast fix, perfect part.
On a Wednesday night I heard some beeping, thumping and grumbling from my basement. When my wife came up, she seemed exasperated. I found out she was having problems with our LG front load washe. The door wouldn't latch and she had to try several times. It was going on for awhile, but I was deprloyed for a bit, so I didn't know. A quick google search brought me to PartSelect. Within minutes I knew everything I needed to know and had the part on its way. The part arrived during the day the following Friday. Within forty minutes the part was in and the problem was resolved. While I had the lid up I also cleaned up, treated, and repainted some rust spots.
I always stop here when appliance trouble strikes.
★★★★★
★★★★★
Ronald N - May 6, 2022
Verified Purchase
Great parts easy repair
Part was exactly what was needed and video of repair made this a 10 minute fix. Thnx to the part and video this saved an expensive service repairman charge. This is third appliance part I have purchased through parts select and all the parts have been correct and all the videos supplied by parts select has made these repairs very simple and quick. Thank u guys.
★★★★★
★★★★★
Fred U - December 30, 2021
Verified Purchase
Fingers crossed
I worried about removing the metal band on the rubber seal so I went in from the top. VERY hard to disconnect the control but otherwise easy. Hope it lasts- perfect so far.
★★★★★
★★★★★
Amanda S - September 25, 2021
Verified Purchase
Works great
We ordered this part to replace our door lock. This part fit perfectly and we have had no more problems with the error sign coming on.
★★★★★
★★★★★
Thomas H - August 25, 2021
Verified Purchase
The right part. The video showed exactly what to do. My wife and I had it replaced in less than 30 minutes.
The repair went very easily .Only problem was a little trouble unpluging the wiring.
★★★★★
★★★★★
Terethia W - May 14, 2021
Verified Purchase
Easy Repair
Don’t know if part was faulty ? Installed with ease and it worked for about a week and then the same error reappeared and door did not lock again. I will be returning the parts .
★★★★★
★★★★★
Allan S - May 4, 2021
Verified Purchase
Easy repair
The replacement LG clothes washer door latch was simple to replace using instructional guidance found on YouTube and the PartSelect website.
★★★★★
★★★★★
Linda L - April 18, 2021
Verified Purchase
Great! Worked beautifully.
Came fast and with some sweat equity fixed the problem:)
★★★★★
★★★★★
Michael S - December 23, 2020
Verified Purchase
Door repair
Fastest shipping , quality parts, easy to follow instructional video to help the repair along
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Model Cross Reference
This part works with the following models:
PartSelect Number: PS3533609
Manufacturer Part Number: EBF49827801
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