The dishwasher roller assembly attaches to the upper dishrack. It allows the dishrack to slide out easily. If the upper rack keeps falling off the track in dishwasher, the door will not close, the door makes noises, and/or dishes are not cleaning properly, it is best to replace it for more security. A flat-blade screwdriver is the only tool needed for this installation. Slide open the upper dishwasher rack and remove the retaining tabs from both ends of the rack and slide it out. Locate the older roll assembly, remove it, and replace the rollers. Remember to put back the tabs on each side before sliding it back in. Make sure the dishwasher is turned off before starting this repair.
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Troubleshooting
This part fixes the following symptoms:
Door won’t close | Not cleaning dishes properly | Noisy | Door latch failure
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Larry
December 22, 2017
Can i get a whole upper rack? It has rust spots on it and a few broken or missing pegs.
For model number GSD2200G02WW
Hello Larry, Thank you for your inquiry. The part number for the upper dishrack for you model is WD28X10369. Hope this helps!
23 people found this helpful.
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Gina
July 31, 2019
Which rollers do I need for my upper rack?
For model number 66512773K311
Hi Gina,
Thank you for your question. The rollers are sold with the rack adjuster kit for your model. The part number listed under your model number for the rack adjsuter kit is PS10064063. Here is some information on the rack adjuster kit. This rack adjuster kit will adjust the height of the upper rack of your dishwasher
Gray,
Approximately 12 inches wide and 6.5 inches tall,
Plastic, Metal,
Dishrack Adjuster Kit, Adjuster Kit, Dishwasher Rack Adjuster,
Includes the parts to replace the left and right-side rack adjusters and has been upgraded to a more durable metal design (2 adjuster assemblies, 1 left hand and 1 right hand actuator cover, 2 gray adjuster covers, and 2 gray adjuster housings),
The rack adjuster connects to the dishrack. I hope this helps. Thank you and have a great day!
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Debra
September 10, 2019
Can i get whole new racks for this model? Are the compatible parts available listed under model hda780-03 without the letters on end?
For model number HDA780-03HA
Hi Debra, thank you for your question. The part you are requesting on has been discontinued and we have no known replacement listed in our system. We have no further information. You are welcome to contact the manufacturer of the part to see if they have recently released a new substitute. I hope that helps. Good luck with your repair.
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Leo
February 28, 2018
The left side of the top rack does not stop. The right side does stop. I have ordered a new inner rail upper rack assembly. How do i install this part and did i order the correct part to fix the problem?
For model number PDWT200VBB
Hi Leo,
Thank you for your question. If upper dishrack was not stopping on the left side, then the inner rail upper rack assembly would be the correct part to fix the issue. I hope this helps. Thank you and have a great day!
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Stephen
December 12, 2019
Will these rollers work for this machine
For model number Hda3400g02bb
Hello Stephen, thank you for your question. Yes, these are the correct upper rack wheels for that model. Good luck with your repair!
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Bee
December 27, 2019
Will the upper roller and axle kit of 4 work for this model? One of the wheels broke off the top rack now my upper rack is on a slant. Please help! Thanks!
For model number GSD5500G01WW
Hello Bee,
Thank you for your question. Yes, the upper roller and axle kit is compatible to your dishwashers model. We hope this helps!
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Clayton
July 14, 2021
What part# do I need for the upper rolls on my Whirlpool unit?
For model number AKZ683122
Hello Clayton, Thank you for the question. Sadly, we do not have any information on the model number you provided. Could you please verify the number you provided us with? If it is correct, I recommend contacting the manufacturer and seeing if they could provide you with a part number, and then you are always welcome to check back to see if we carry the part. We hope this helps.
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David
September 22, 2021
Hi, Does this part work with a Hotpoint dishwasher HDA2000ZO4AD? Thanks
For model number HDA2000Z04AD
Hello David, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS3486910. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
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Edward
February 11, 2019
I need the upper and lower rack for my GE dishwasher
For model number GSD600D-03
Hello Edward, Thank you for contacting us. I have researched the model you have provided and have found the parts you are looking for are PS2577653 Upper Rack Assembly and manufacturer part number WD28X327 Lower Dishrack with Wheels. This is unfortunately listed as no longer avaialble. I would suggest contacting the manufacturer directly to inquire whether or not they have since replaced the part number.
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Ralph
October 29, 2019
What is skew for end caps on the upper roller? I am missing one and each keeps falling out .
Hello Ralph, thank you for contacting us, In order for us to locate the correct parts and repair information we will require the model number of the unit. Once you have located the model number please feel free to resubmit the question and we will be happy to help you. Look forward to hearing from you!
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Part Videos
Replacing your General Electric Dishwasher Upper Roller and Axle - Kit of 4
Customer Repair Stories
Average Repair Rating: 4.5 / 5.0, 144 reviews.
What's this?
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Sorry, we couldn't find any existing installation instruction that matched.
The rollers on the upper rack broke
There are eight guides that hold the rack rails in place. Use a Phillips screwdriver to remove the top two guides on each side in order to remove the rack from the dishwasher. The plastic axles on the rack and the rollers snap on. Use the hammer and punch to bend the metal clip on one end of the rail. Remove the plastic end piece then slide the rollers out. Place two new rollers in the rail and put the plastic end piece on. Use the hammer and punch to bend the metal clip back into place. Snap the rails on the rack and set the rack on the guides in the dishwasher. Replace the top guide using the screwdriver, you will have to twist the rails in order get them in between the guides.
Carl from Fairfield, TX
Difficulty Level:
A Bit Difficult
Total Repair Time:
30 - 60 mins
Tools:
Screw drivers
526 of 536 peoplefound this instruction helpful.
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Broken upper rack roller, rack kept falling off the track
Used the pliers to remove the broken roller. It came off in pieces. Slid new one on.
Cap on end of roller track was a bit of a challenge. It sort of twists & pulls off.
Doug from Columbus, OH
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
Tools:
Pliers
391 of 397 peoplefound this instruction helpful.
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wheel replacement
Pulled the end cap off and replaced the wheel. most of the parts were for future repairs
1. I removed the plastic stops from the ends of the upper rack slides. 2. Removed the upper rack. 3. Unclipped the old rollers from the rack. 4. Clipped the new rollers onto the rack. 5. Made a grunting noise so the wife could hear. 6. Walked away
lower rack took one min. take out old slide in new
upper rack a little tricky had to remove end caps on rack arms to slide rack out to replace rollers. end caps are not snapped in they have a lever in the track that is part of the cap if you twist it a little cap will slide off. total time for this part 15 min.
front twoo rack rollers broken ,bottom rack roller broken
for the top rollers you must remove thethe end cap. this was easy ,i placed a block of wood on the outside .placed the punch on the inside where the channel is pushed in to hold cap on. smacked it till it was pushed out far enough to remove end cap. new rollers simply snap on. very easy,
The repair was easy. A couple turns of a screwdriver was all that was necessary to remove the rollers and slide assembly. The I simple installed the new rollers. Slid the slide into place between the rollers and then added the back caps to the slide. Replaced the rack rollers on the top basket and then slid it into position between the new slides. Once in place, I attached the end caps to the front of the slide. Simple and quick.
To remove the upper rack guide end caps, pull the inside flange gently to the rear, then twist the cap out of the track. Then the rollers come out easily, and replacing them involves merely snapping them in place over a rack frame part. Piece of cake! Roll the rack back into the guides, and replace the end caps. No tools needed!
Larry from Brandon, FL
Difficulty Level:
Easy
Total Repair Time:
Less than 15 mins
26 of 28 peoplefound this instruction helpful.
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One of my top rack rollers had broken and the rack could not hold any weight
I simply detatched the broken old roller and snapped in the new one. It was very simple and I did not need any tools.
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Sorry, we couldn't find any existing reviews that matched. Try using some different or simpler keywords.
★★★★★
★★★★★
James D - October 24, 2021
Verified Purchase
easy
great
★★★★★
★★★★★
Kenyon E - September 9, 2021
Verified Purchase
Fast and easy
It was wonderful to receive these parts so quickly and install them so easy. Wish I ordered them a month ago.
★★★★★
★★★★★
James W - July 7, 2021
Verified Purchase
Dishwasher repair
Parts came quickly, and instructions were very helpful. Appliance is in great working order again. THANKS!
★★★★★
★★★★★
Karen S - June 23, 2021
Verified Purchase
Unbelievably Easy
This part arrived fast, and took me all of 12 minutes to install (yes, I timed it!) I was sent a link to a very helpful video. I couldn't be happier with this purchase and repair.
★★★★★
★★★★★
Sharon C - June 23, 2021
Verified Purchase
Super easy repair! Perfect part
Part was exactly what I needed a fit great!
★★★★★
★★★★★
Sylvia H - June 2, 2021
Verified Purchase
PERFECTION!
This was so easy, I may go into appliance repairs. LOL The part was perfect - the diagram showed me what part to order, the part fit perfectly, and the video made it a breeze to install myself! I LOVE this dishwasher, and the only thing wrong with it was that some of the rollers were broken. Not anymore - it has all new rollers.
I LOVE GE - wouldn't buy anything else!
★★★★★
★★★★★
Warren R - May 27, 2021
Verified Purchase
Easy and Quick
Requested parts were sent quickly, had online instructions for installation, and were easy to install.
★★★★★
★★★★★
Mark B - May 7, 2021
Verified Purchase
Washer part
Part came fast. Easy fix
★★★★★
★★★★★
Danny W - April 15, 2021
Verified Purchase
Working good!!
Was surprised that I could even get the part for such an old dishwasher. Partselect had it and shipped it quickly. Video helped explain how to install the part. Would recommend Partselect to everyone.
★★★★★
★★★★★
Roger B - March 27, 2021
Verified Purchase
Perfect fit Video helped installation
Part fit perfectly and totally solved our problems
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