I could see that a tab was broken from the round chute that opens for ice dispensing and closes to seal off freezer ice chute when not in use. With the tab broken, the round door would not shut to seal the freezer chute and dispensing water would spatter everywhere. I looked for just the round door part, but is only sold in the "Ice dispenser solenoid and door kit" I only had to use the round chute/flap from the kit. The instructions were easy to follow and I had the fridge back working in about 10 minutes. It took me longer to find the right star headed screwdriver that I needed to remove the Maytag star screws (5) total. Because I didn't have to replace the solenoid or the spring mechanism, this was especially easy, and now I have those parts on hand if one day I need them!!

We just followed the instruction sheet that was included in the parts package. (instruction sheet has pictures) I just removed the 2 screws from the front and then disconnedted the element. unscrewed a couple more screws put on the new parts and reconnected the element put back the screws and it was done! I'm a single womand so me and my 23 yr old daughter did this project together. I ordered the parts early in the day and got them the next day. I only paid for 2-3 day shipping. I have ordered parts from Sears. They never have them in stock! The last order cost me $19.95 to ship. I waited more than 2 week for them to arrive. With Partselect the job was finished in 3 days!!

I am going to be completely honest here. This problem had persisted for months. I finally decided that I would buy all the associated parts and repair the unit hoping to cover the problem. Much to my surprise, after carrying out the repair, using the instructions provided by PartSelect, I still had the problem. I decided to remove and LUBRICATE the button which depresses the Limit Switch when you push a glass against the rubber membrane. Low and behold the problem was solved. The frig is nine years old, so I feel I may have prevented other problems in the future by replacing the three parts. It was a follow the directions sort of repair. I was very pleased with PartSelect response to my order (received it next day) with standard shipping.

Jenn-air jcd-2389gtw refridgerator/freezer side by side ice door would not open to dispense ice from the ice dispensor I did an online order for the repair kit #ps2003478 (115v) ice dispenser solenoid and door kit to fix the problem with the ice door not opening. As I had deduced, the “solenoid” had gone bad, and the kit held most all the items required to make the repair. The only additional item the kit needs to have is the “fountain door return spring”. Be careful not to loose the spring when disassembling the unit. You might want to order an additional spring just in case you loose or break the original. The instruction sheet was pretty thorough, except for being small and the pictures hard to see. My refrigerator/freezer has decorative panels that had to be removed before I was actually able to get the escutcheon off of the unit, and this configuration wasn’t addressed in the instructions. After figuring out that I had to remove all the trim from the door of the freezer before I could start the repair, the job wasn’t that difficult, but you have to have patience and take your time to make sure you don’t damage the electrical components of the ice dispenser. Make sure you note the position and location of the fountain door return spring before you remove the ice door!! This is important so that you can get the correct “tension” when reinstalling the mechanism. If there isn’t enough tension on the spring, the door will not seal properly, and the dispenser will freeze up. Also, when it comes time to disconnect the “electrical edge connector” from the control panel, be sure to make note of it’s position. It isn’t difficult to pull off, but could be easily broken if you are not careful. The rest of the repair and installation is straight forward and simple. Just take your time and it goes back together pretty easily. Tools you will need are; needle nose pliers, phillips screwdriver with a small and medium bit, and a “torx” tool set to remove the torx screws from the escutcheon and fountain bracket.

First I cut the power to the refrigerator. Followed the instructions for removing the door panel. Disconnected the electrical panel to the door controls. replaced the flap only and reassembled. Hate I had to by the solenoid when all I needed was the flap. Ordered the part and had it the next day, very fast shipping. I have used PartSelect for other appliance parts and had good service from them.

I removed the two screws that hold the element in place. I then unscrewed the four remaining screws with a star screwdriver and pulled the element out and disconnected the wire. I removed the part containing the solenoid, spring loaded holder and the plastic closer. I did not need to replace the solenoid or the spring loading device only the round circular piece that opens and closes the ice door. I just snapped it into the spring loaded part and replaced everything as I had removed it. It was very simple. Your need the star screwdriver though for removing the screws.

This repair was relatively easy due to the instructions provided and took about 15 minutes. Originally, I had bought a door flap thinking that was the problem (a small plastic piece on the flap had broken off) but after replacing that the assembly still would not allow ice flow. I then purchased the kit including solenoid and the repair worked. I had a bad solenoid all along. My suggestion is to replace the entire kit rather than one part as it is likely all parts need replacement.

I called PartSelect and was greeted by a real live person instead of a recording. The lady was very helpful and kind. We decided on the part that I needed, and it arrived to my home in less time than she said it should. I completed the repair with the instructions provided in just a short time. My experience with PartSelect was positive, and it reminded me of the way businesses used to be. I highly recommend them.

first unplug the refrigerator (power) remove the dispenser platform (removable) remove two torx screws, slide the cover up unplug the wire from the cover by sliding the ribbon tape up from the circuit board, remove the three torx screws slide the plastic from the hose (water dispenser hose) unplug the electrical (2) remove the two torx screw from the magnetic relay reassemble the door about 15 minute if you know what you are doing

Removed damaged fountain bracket by removing the torx screw using torx head screw driver. Install new control board and new solenoid onto the new fountain bracket using existing screws. Reinstall fountain bracket to the freezer door.