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Dual Surface Element - 2500w/1200w

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9 Reviews
$ 138.80   In Stock

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PartSelect Number PS11764902
Manufacturer Part Number W10823692
Manufactured by Whirlpool
Product Description

Dual Surface Element - 2500w/1200w Specifications

This is the replacement large surface element for your cooktop or range. It is approximately 10-inches in diameter and is 1200/2500 watts. The large surface element is installed under the cooktop and heats up the area directly above it. You will need to replace the element if it does not heat up properly. As you will be working around electricity, be sure that your range is disconnected from power before you begin this repair. This is an OEM part sourced directly from the manufacturer.

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Troubleshooting
This part fixes the following symptoms:
Element will not heat | Will Not Start
This part works with the following products:
Range, Cooktop.
This part works with the following products:
KitchenAid, Whirlpool, Maytag, Jenn-Air.
Part# W10823692 replaces these:
AP6030922, 3191723, 4453909, 74008897, 74011551, 7406P403-60, 7406P431-60, 8272563, 8523693, 9756697, 9759351, WP4453909, WP74011551
Questions and Answers

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32 questions answered by our experts.
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Kathy
September 25, 2017
Front dual burners is on high only regardless of where I set the dial for heat.
For model number KERC500HWH3
Hi Kathy, Thank you for the great question. It sounds like you have a defective Dual Infinite Switch,PartSelect Number PS11747156. This switch should be replaced. Hope this helps!

16 people found this helpful.

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Andrea
November 16, 2017
The two right burners will not stay on. They act as if they will turn on the indicator light turns on but 3 mins later it turns off. The left two work fine. Is this just a simple burner replacement?
For model number KERK807PSS00
Hi Andrea, Thank you for the question.This sounds like an issue with the infinite switches. If the element was defective it would not turn on at all or part of the element would be burnt out. The switch keeps the element on and the light indicating the switch is in the on position, if both are turning off then the switch would need to be replaced. All four switches come in a kit, PartSelect Number PS2378279. Hope this helps!

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Peter
August 11, 2017
I am a novice at this kind of repair. Please send me step by step instructions on how to remove the glass cooktop so I can replace a dual coil. I think it is the coil and not the switch since the inner burner is working and the out one is not. Thank you.
For model number RF367LXSY0
Hello Peter, Thank you for the question. Here are some installation steps that we have listed here . Unplug range and remove the 4 screws holding the back panel on.Next unplug Dual Burner plugs.Next open the oven door and remove 2 screws from under front of top. Pull top out and up to unhook from the back. Remove the top and flip over the ranges glass top unit and lay on a flat surface. Remove the screws from steel bracket and remove it from the top. Next remove the attaching clips for burner .Next reinstall in new burner in the same place as old burner. Remove one wire at a time, transferring it to the matching plug on the new burner. Once the wiring is attached remove old burner and attach 2 clips to the bracket. Flip over the top and slide top into back of range and lower into place. Attach 2 screws under front. Reattach the tops plugs at the rear and reattach the back panel. Hope this helps

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Louis
January 16, 2020
Hello. My KitchenAid range on the right front dual surface element inner was not heating. What part should be replaced? Thank you.
For model number YKERS205TS5
Hi Louis, Thank you for your question. If the inner portion of the front dual surface burner element is not heating the issue is the burner switch and it will need to be replaced. The part number listed under your model number for the burner switch is PS11744412. We hope this helps. Thank you and have a great day.

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Dave
October 1, 2017
The front left, circular dual burner only works in the inner burner for a few seconds. A clicking noise comes from the switch and then no more heat. The outer burner does not work. Is this just a switch problem?
For model number KESA907PSS00
Hello Dave, thank you for contacting us. That sounds like it would be the element that is faulty. Good luck with the repair!

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Clifford
January 3, 2020
My outer left double range heating element only turn on the inner part and not the outer one. I thought it was the element and switched to a new one but the same thing happened. Could it be the switch? If so what part should i order?
For model number YKESS907SS
Good Day Clifford. Thank you for your question in regards to your unit (Model Number YKESS907SS). Based on our research, you may need to replace the Infinite Switch on your unit (PartSelect Number PS11747406). You can order this part either online at our website www.PartSelect.ca or by calling us by phone at 877-910-4613. Best Regards.

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Gary
October 2, 2019
Centre element of the dual element no longer works
For model number WERP4120PB
Hello Gary, thank you for writing. You will want to replace this Dual Surface Element, part number PS11764902 for your model. Good luck with your repair!

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Vicki
June 4, 2019
I have a 20yr old Whirlpool cooktop. It has a cartridge on the left with two burners and a cartridge on the right with 2 burners divided by a downdraft vent in the middle. The large burner in one of the cartridges will not heat up anymore. I’m assuming i need a new element as all the other burners work perfectly. Please tell me which part number i need to order. My repair guy took the cartridge apart revealing the two elements inside. The large one that won’t work was totally rusted to pieces basically falling all apart when you touched it. The smaller burner was ok but i’d like to replace both of them so i need to know what part numbers i will need for this Whirlpool model no.
For model number RCM30DB
Hello Vicki, thank you for inquiring. The large Surface Element is part PS11764903, and the small Surface Element is part PS11764910.

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Heather
August 14, 2019
The element at the left front 2500w/1200w works too well! It comes on full blast on low and stays that way. It doesn't pulse and is quite dangerous as it is really hot. Is there a temperature thermostat other than the stove knob?
For model number YKERC507HW2
Hello Heather, Thank you for the question. This normally indicates the switch that controls the element is defective and will need to be replaced. PartSelect Number PS11747156. Hope this helps!

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Dave
November 6, 2019
Aft 5 yr, clicking from right dual element switch when on LG/high. Had tech diagnose/repl switch. Then started clicking again next day. Ideas? Tx!
For model number JES9900CCB00
Hello Dave, Thank you for the question. I suggest checking the wiring to and from the switch and element. If the wiring is good it may be the limiter on the element PartSelect Number PS11764925 causing the issue. Hope this helps!

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Part Videos

Replacing your KitchenAid Range Dual Surface Element - 2500w/1200w

Customer Repair Stories
 Average Repair Rating: 3.6 / 5.0, 5 reviews. What's this?
    Sort by:
    Sorry, we couldn't find any existing installation instruction that matched.
    Radiant element, 2400 watt, under Ceran glass cok top needed replacement.
    turned off power
    removed ceran top from cabinet
    removed element
    installed new element
    replaced top
    powered up and was done
    • GEORGE from NEWNAN, GA
    • Difficulty Level:
      Easy
    • Total Repair Time:
      15 - 30 mins
    • Tools:
      Pliers, Screw drivers
    • Parts Used:
      W10823692
    162 of 245 people found this instruction helpful.
    Was this instruction helpful to you?
    Thank you for voting!
    Bad Element
    Bought new element and installed. Very simple. Used phillips
    screw driver.
    • Michael from Howell, MI
    • Difficulty Level:
      Easy
    • Total Repair Time:
      15 - 30 mins
    • Tools:
      Screw drivers
    • Parts Used:
      W10823692
    72 of 117 people found this instruction helpful.
    Was this instruction helpful to you?
    Thank you for voting!
    double coil which center coil had burned out on glass top range
    Unplug range and remove back panel (4 screws) unplug top burner plugs (2). Open oven door and remove 2 screws from under front of top. Pull top out and up to unhook from back. Remove top and lay cardboard on top of range. Flip over the ranges glass top unit and lay on cardboard. Remove screws from steel bottom and remove from top. Flip over steel bottom with burners attached. Remove attaching clips for burner and unscrew them from the burner then reinstall in new burner in the same place as old burner. Lay new burner on top of old burner and remove one wire at a time, transfering it to the matching plug on the new burner. When wiring is done remove old burner and attach 2 clips to steel backing plate. Vacuum off the glass top and reinstall the steel bottom to the glass top. Flip over the top, remove cardboard and slide top into back of range top and lower into place. Attach 2 screws under front. Reattach the tops plugs at the rear and reattach the back panel. Plug in range and slide back into place. Test units and all other burners. Done...
    • Frank from Owls Head, ME
    • Difficulty Level:
      A Bit Difficult
    • Total Repair Time:
      15 - 30 mins
    • Tools:
      Nutdriver, Screw drivers
    • Parts Used:
      W10823692
    49 of 55 people found this instruction helpful.
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    Center coil of dual element failed
    Easy repair with Phillips screw driver and needle nose pliers. 1. Turn off Breakers or unplug range, Open oven door and remove the two screws holding the glass top to the oven frame. 2. Slide glass top forward and remove the two electrical connectors at the rear of the glass top, one on each side. 3. Remove the Phillips screw holding the ground wire from the rear top flange of the glass top. 4. Glass top can now be removed and placed glass side down on a padded flat table top. 5. Take a few pictures of the wiring and brackets for reassembly reference. 6. Remove the 4 wires from the defective heating element with needle nose pliers (note locations for reassembly to the new element) 7. Remove the Phillips screw on the rear side of the bracket holding the defective element. Carefully lift off the bracket. 8. Heating element can now be removed. 9. Remove the locating flanges from the defective element and install on the new element in the same locations. Clean glass if necessary and place new element on glass. 10. Carefully locate the flange tangs into the same holes on the bracket, reference photos or other side for locations. Ensure small element bracket was replaced in mounting slot of large bracket and reattach bracket screw. 11. Replace wires to same locations, remove and lightly pinch connectors if they appear loose, then reassemble. 12. Replace glass top on range, reconnect the two electrical connectors and ground wire, slide forward and replace the two mounting screws. 13. Restore power and check new element for function. Extension wires which came with the new element were not needed in this application. Total repair time about 20 min.
    • Gary from ELVERSON, PA
    • Difficulty Level:
      Easy
    • Total Repair Time:
      15 - 30 mins
    • Tools:
      Pliers, Screw drivers
    • Parts Used:
      W10823692
    10 of 12 people found this instruction helpful.
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    Thank you for voting!
    Dual Surface Element went out
    Followed the instructions in the video provided by PartSelect, which was very accurate. They only problem I have encountered is that the wiring from the old element compared to the new element do not match up 100%. I had to call Whirlpool today and schedule a Tech to come out and see if they can resolve the problem. Right now, when the burner is turned on, both the inner and outer elements turn on.
    • Larry from RADCLIFF, KY
    • Difficulty Level:
      Easy
    • Total Repair Time:
      30 - 60 mins
    • Tools:
      Pliers, Screw drivers
    • Parts Used:
      W10823692
    1 person found this instruction helpful.
    Was this instruction helpful to you?
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      Customer Reviews
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      9 Reviews
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          Model Cross Reference
          This part works with the following models:
          PartSelect Number: PS11764902
          Manufacturer Part Number: W10823692
          Brand
          Model Number
          Description
          Kenmore
          66592012100
          Range
          Kenmore
          66592012101
          Range
          Kenmore
          66592014100
          Range
          Kenmore
          66592014101
          Range
          Kenmore
          66592015101
          Range
          Kenmore
          66592022100
          Range
          Kenmore
          66592024100
          Range
          Kenmore
          66592025100
          Range
          Kenmore
          66592029100
          Range
          Kenmore
          66595012100
          Range
          Kenmore
          66595012101
          Range
          Kenmore
          66595014100
          Range
          Kenmore
          66595014101
          Range
          Kenmore
          66595015101
          Range
          Kenmore
          66595022100
          Range
          Kenmore
          66595024100
          Range
          Kenmore
          66595025100
          Range
          Kenmore
          66595029100
          Range
          Kenmore
          66595775890
          Range
          Kenmore
          66595775891
          Range
          Kenmore
          66595776890
          Range
          Kenmore
          66595776891
          Range
          Kenmore
          66595779890
          Range
          Kenmore
          66595779891
          Range
          Kenmore
          66595792000
          Range
          Kenmore
          66595794000
          Range
          Whirlpool
          8286614
          Cooktop - COUNTER UNIT
          Whirlpool
          880652124P0
          Range - Freestanding, Electric
          Amana
          AER5725QAF
          Range - Freestanding, Electric
          Amana
          AER5725QAN
          Range - Freestanding, Electric

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