This roller shaft is also known as a support roller shaft or a drum roller axle, and is a part for your dryer. The function of this piece is to act as the axle for the drum roller; it provides a place for the roller to spin. The tools required for this repair are a stubby Phillips screwdriver, a 5/16 nut driver, a pair of snap ring pliers, and a 9/16 wrench. The first step before replacing this part should be to disconnect your dryer from the power source.
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July 20, 2017
I had to replace my drum motor belt not too long ago but now when I turn on my dryer it makes a loud screeching noise and then fades out after about 5 mins … do you think it is the drum support rollers? Don’t want to just guess around lol
Hello Ian, it does sound like you have a problem with either your drum support rollers or your idler pulley. We recommend first checking the rollers as that is the most common reason for loud screeching noises. Check them for wear and visible damage. The next step should be the idler pulley. Please let us know if you have any further questions!
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July 20, 2017
Me and my partner are venturing to replace the support rollers and the tumbler bearing kit and the drum belt. Do we need to replace the roller axel too? Thx
Hello Andy, first we recommend buffing out the axels with an emery cloth instead of replacing them if they are still in good condition. Then you should lubricate the roller bearing at the center opening, and the shafts with a few droplets of turbine oil. If you are replacing the idler pulley assembly you can repeat this process. Once this is all done you can start your installation. Best of luck with this repair!
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July 20, 2017
Is this for a new or old style dryer? TIA
Hi Gigi, from what we can find this unit was most likely manufactured in the late 80’s to the early 90’s. I hope this helps!
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March 13, 2020
Dryer is working fine but rattles loudly like there are worn out ball bearings. No screeching, just the rattle. Which parts need replacing?
For model number DE312
Hello Ann, thank you for your question. That sounds like a drum roller and shaft issue. We would recommend replacing the rollers PartSelect Number: PS1570070 and the shafts PartSelect Number: PS11743031. You would want to order 2 of each part. I hope this helps.
Motor buzzed and dryer drum would not spin when pressing start
From the first time the motor buzzed (but dryer tumbler then started to turn), 2 weeks elapsed for the dryer drum to stop turning altogether. If this occurs, DO NOT continue to push the start button because the motor armature wiring will heat up and the insulation will begin to melt and smell - a SAFETY HAZARD. Unplug dryer and lockout/tagout as appropriate.
Through basic troubleshooting, discovered the motor had seized up. Since the unit was about 10 years old and it had to be disassembled for replacement, the decision was made to replace "likely to fail mechanical components including motor, belt, both rear drum rollers/shafts, idler arm pulley/assembly/wheel, associated washers, snap rings and both front glides. Reviewed the PartSelect website and drawings, ordered the parts and they delivered on time. Buy the correct sized snap rings at a local hardware, they're much less expensive. Also once inside your dryer, you'll likely find alot of lint to vacuum out...have fun.
I went online and Googled several resources that showed how to remove the front dryer panels, as well as PartSelect repair stories. From that point on, I took photos as I was disassembling so I would know how to put it back together. Utilize pictures or whatever system you prefer to keep track of taking something apart and putting it back together.
Remove the dryer door, then the front panel Disconnect wires to the light, dryness sensor and door switch. Note belt and pulley configuration that is near the motor-this will help you later when reinstalling the belt. Also note if the ribbed side or the flat side of the belt is against the outer drum wall. Remove the door shroud.
Slip the belt off the idler pulley wheel. Remove front drum support, then dryer drum Note which end of the dryer drum is the front and the orientation of the glides on the drum support. Discard old belt. Drill out and remove the old front glide supports, then install/rivet the new glides.
Remove both old rear drum rollers/shafts, washers, etc. The rear drum roller shafts are secured to a back bracket by a hex nut....feel around you'll figure it out. Replace new roller shafts. Lightly grease using a high quality silicon grease, then replace new washers, roller, snap ring, etc
Carefully unplug wiring harness on motor, there are fragile clips on each end. Don't forget a separate ground wire from the harness is attached to the motor mount bracket. Carefully release tension on the idler arm spring. Using the correct size nut driver, remove three screws (on this model) then take out the motor/idler arm assembly. Remove the old idler arm/pulley assembly. Remove the motor mount clips on each end of the mount (I used a wide blade screwdriver). Remove and replace the motor. Motor configurations changed after Whirlpool bought Maytag, so orient it correctly insuring mounting gasket "nubs" on each end of the motor correspond to the cutouts on the motor mount. Reinstall the motor mount clips. Replace the new idler arm assembly/pulley wheel; grease moving parts with high quality wheel bearing grease. Replace motor/mount bracket assembly back into the dryer. Replace ground wire to motor mount bracket and plug wiring harness back in. Reinstall idler arm spring.
Place belt back on the dryer drum and move into place on rear rollers. Reinstall front drum support. Dryer drum should turn relatively easy. Insure belt is oriented on the drum correctly before connecting belt to motor shaft end and idler arm wheel pulley (the picture you took comes in handy here).
Squeeling on startup and intermittently during use
First, I read reviews on this forum. Great help! I was betting, from previous reviews, that it was a drum roller. I took everything apart prior to ordering any parts. Sure enough, one drum roller was seized on the roller shaft. Decided to replace all rotating parts (rollers,shafts, belt, idler pulley) while everything was apart. I also took the opportunity to clean out all of the lint (there was a lot) from the motor and intake. Parts were on my doorstep in two days. The dryer is like brand new. I could do this job again in less than an hour. This was money and time well spent.
The dryer was making a terrible noise that sounded like bearings squealing.
I've never even opened this dryer before so I looked at one of the installation videos PartSelect has. I found one using my model, which made it really easy. I removed the front panel and door, then lifted the top of the dryer up on it's hinges: that's a great feature because you need the top out of the way to remove the drum. I took the belt off the drum, lifted it up and pulled it straight out. I did buy a pair of snap ring pliers to remove the snap ring off the drum support shaft. I think you really must have those to remove and replace the rings. Be careful when removing the snap rings. I shot the first one across the room like it was a rubber band. We had a good laugh. I used a wrench to hold the nut on the backside of the roller shaft and unscrewed it. I screwed the new roller shafts on, slipped the drum rollers on them, then carefully used the snap ring pliers to place the rings on the front of the shaft to hold the rollers on. While I had the unit opened up, I figured I should go ahead and replace the multi rib belt. I put the ribbed side on the drum and sat the drum on the rollers . The tricky part is now getting down on the ground, reaching under the drum for the belt. Make sure the belt isn't twisted anywhere on the drum or in your hands while you pull the belt under the idler pulley. Hold the belt ribbed sides together while feeding the belt under the pulley. It takes a good deal of strength to move the pulley over so you can hook the end of the belt on the shaft. Once you've gotten that attached, put your hand inside the drum and rotate it a few times to make sure you connected it properly and that you placed the belt in the right spot on the drum. It was easy to see the black stripe around the drum where I'd taken off the old one.
dryer was noisy, tumbler rollers and shafts wore out
disassembled dryer and removed and replaced rollers and shafts and installed new belt while i was at it. very easy fix, ordered parts from PARTS ELECT.COM , excellent website with great views of my machine made it east to order correct parts.very fast delivery , will use partselect again! HIGHLY RECOMMEND
From the back, i released the spring to the roller holding tension on the drum belt. I took the front off and was able to reach the nut holding the roller shaft to the assembly with a half inch open end wrench. Then i worked the roller and shaft off, assembled the new shaft and roller and worked it onto the bracket and put nut back on and tighten it with the half inch wrench. The dryer sounds good now.
Utilizing the online schematics, I disassembled the dryer, marked and disconnected all wires, and removed the drum. Once the drum was removed, I thoroughly cleaned the inside of the dryer and removed all lint accumulation from the heating element, motor, and blower fan areas. I replaced the front guides and drum support rollers/shafts, belt and idler pulley. I reassembled the dryer and it worked! Be sure to lay all the screws and parts in a logical sequence as you disassemble the dryer, it makes reassembly much easier.
Nutdriver, Pliers, Screw drivers, Socket set, Wrench set
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Very loud intermittent squeeling when running
Remove top two front cover screws. Disconnect wiring. Set aside front cover - door assembly.
Remove two screws at top of the vertical riser cover to expose entire dryer interior. Remove filter. Remove screws to blower cover plate. Remove 4 screws that fasten front drum guide assembly. Remove drum. remove and replace 2 drum support rollers . Replace one rusted drum roller shaft. Replace both drum rollers and non-metalic washers.
Drill out 4 rivets holding two front drum glides. Replace and rerivet new drum glides.
Pry back slighty the many retention points around the front drum assembly which hold the front drum felt seal. Refit the new front drum felt, pressing the retaining clips back in place with a screwdriver.
Replace tumbler motor belt.
Install Drum. Install front drum retention assembly. Install new blower seal with reassembly of blower cover.
Removed the front (two screws at bottom). Marked all the wires for the door switch, bulb socket and sensor and unplugged. Removed the barrel hanger (four hex screws two each side). Cleaned and vacuumed internals. Removed the front hanger and barrell. Started with rear rollers, removed old rollers and washers. Using 1/2" box end wrench loosened roller shaft nuts on rear of bracket. Installed in reverse shafts, washers, rollers, snap rings. Installed new theromstat on new element, Removed screws from old element. Swapped wires from one post on old element to new. Installed new element. Reinstalled barrell, and front hanger. Realigned new belt, making sure all clearences around idler pulley. Free wheeled barrel, no binding. Re-attached sensor and switch leads. Reattached front.
Plugged in and tested successful. Took two hours and three beers.
Dryer tub rollers making loud noise. Dryer would not dry on automatic cycle.
Disconnected dryer, took off front, took off screen housing, took belt off pulley and lifted out tub. Removed snap rings from roller shaft and removed rollers. Then removed roller shafts. Reversed procedure and added new shafts, rollers, washers, nuts and snap rings. Put tub in and put belt on pulley. Replaced auto dry sensor before replacing lint screen housing and connected wiring. Put front on and connented dryer. Be very careful when working with roller shafts. My wrench slipped and I ended up with 8 stitches in my right hand. The sheetmetal is sharp!