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Model numbers can be made up of numbers (1005400, for example) or a combination of letters and numbers (LAT1000AAE). The model number will most likely appear on either a paper sticker or a metal plate. Your appliance's model number tag may look similar to the sample model number tags shown here (model number highlighted in yellow):
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The drain pump and motor assembly may also be known as the washer drain pump and is a part for your washer. The drain pump helps expel water from the washing machine. The drain pump is activated after...
The hot water inlet valve on your washing machine controls the water flow into the washer. This inlet valve has a standard hose fitting inlet and one water outlet. The water inlet valve opens to allow...
If you notice your washing machine is leaking water from the top of the transmission, it might be due to the gasket being damaged or worn down. When replacing your gasket, consider replacing your tub ...
This is a tub-to-pump drain hose for a front load washer. The hose features flexible bellows which allow it to expand and contract when necessary. It carries the water from the tub of the washer to th...
The door lock assembly is a part for your washing machine and tells the washer that the door is closed and locked into place. If the switch has shorted out and not locking, it is no longer delivering ...
This is a replacement sensor assembly for your washer. It may also be known as a motor rotor position sensor. The sensor assembly monitors the direction and speed of the spinning rotor and communicate...
This is a seal for a washer tub. It creates a seal between the front and rear halves of the washer tub to prevent the appliance from leaking. If you notice leakage between the two sections of the tub,...
This is a replacement detergent dispenser for your washer. It stores the detergent, and then dispenses it into the washer at the appropriate point in the wash cycle. If the detergent dispenser is brok...
Upgrade your LG washing machine with this genuine OEM tub bearing. Designed specifically for LG rear tub models, this high-quality component provides support to the spin basket shaft at the tub, ensur...
This replacement pump filter, also known as a filter assembly, is a genuine OEM part for your washer or washer/dryer combo. Before beginning this repair, turn off the power and water supply to your wa...
The drain hose assembly is a genuine OEM assembly supplied directly by LG for use in washing machines. The assembly includes the hose, connector, elbow fitting, and metal clamp. It is responsible for ...
This is a locking pin, and it works in conjunction with your washer. The part measures to be roughly 3 inches long, and less than an inch wide. The pin is cylindrical, off-white in color, and made ent...
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5 questions answered by our experts.
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Chris
July 7, 2023
Washer does not fill with proper amount of water so clothes do not get totally wet....
For model number WM3987HW
Hi Chris, thank you for contacting us. We have concluded that the issue is with the water level pressure switch, part number PS3529317, which senses and controls the water level in the washer. Please submit a new question if you have any follow-ups!
My washer stopped draining. I unplugged the drain hose to let all the water out. What could this be from?
For model number WM3987HW
Hi Debbie, thank you for reaching out. Based on the description that you have provided, we would recommend checking the drain hose for any clogging or obstruction. If this is not the issue, we would recommend replacing the drain pump, part number PS3579318, to solve the problem. Glad to be of help!
Machine washes great but will not dry the clothes. I hear the fan kick in and I feel lots of heat at the top of machine and on the glass of the door but does not dry clothes
For model number WM3987HW
Hi Lisa, thank you for contacting us. We would suggest checking the heating element, part number PS3527798. You may need to replace it to fix the issue. We hope this sorts out your problem!
Hi Dwayne, thank you for the great question. Based on our understanding of the issue, we would suggest you replace the door lock assembly, part number PS3533609. The door lock secures the washer door when it’s closed and signals the door switch to begin a wash cycle. If the lock is faulty, it may not secure the door or signal the switch, preventing the tub from spinning and starting a wash cycle. We hope this information helps!
6yr old W/D Combo quit during spin cycle (with a brief and feint smell like an electrical short.) It will not start and does not have a display or other sign of life. Power source checks out OK. Can this be a door lock issue?
Thanks
For model number WM3987HW
Hello Bob, thank you for reaching out. We would recommend checking the following parts to fix the issue: Thermistor, part number PS3528953, Door Lock, part number PS3533609, and Main PCB Assembly, part number PS3533794. Please reach out to customer service if you need help placing an order, anyone will be happy to assist you. We hope that helps.
Removed the top of the washer by removing the 4 back screws and 2 small brackets. Then I removed the front panel, this was actually the hardest part, 2 screws and 8 tabs that you pop out carefully from the top of the panel. I only disconnected the power button and was able to rest the panel on top of the washer. The rest of the washer cam
... Read moree apart quickly just moving down the front of the washer and removing the door, latch, tub gasket, drain cover. Removing the pump was just a mater of disconnecting the drain hoses, and one clip under the drain assembly. 3 screws attach the drain to assembly to the pump and only 2 wires that are clearly marked. Reassembly is just going back through in reverse order of disassenbly. The best thing about this is that it all comes apart with a standard phillips screwdriver.
I first tested the motor per the service manual. I checked the resistance between the terminals of the 3 pin connector. It's supposed to be 5-15 ohms. The motor checked out so I replaced the main electrical board. It turns out that wasn't the problem. After a brief web search I found out that the hall sensor (which is attached to the
... Read more motor stator) was the likely cause of the failure. I replaced that and everything works great now. And now I have a spare main board in case that ever fails. I also want to mention that I took the time to remove the dispenser box (where the water comes in and is directed to the different cleaning products) and cleaned it with a very strong bleach solution. It got rid of the mildew and funky smell. It seems that the fabric softener caused a lot of mildew to form inside the dispenser directly above the fabric softener tray. The bleach took care of that. This is probably something that should be done routinely to keep the mildew from forming.
Thank you for the very helpful YouTube video. After watching the video, I was able to diagnose the problem, buy the part from your website, and complete the repair. This is my personal machine - I am not a professional repairman.
