SMH9187STXAC Samsung Microwave - Instructions
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Missing carousel plate
Ordered (most difficult part of repair, because I wasn't sure the one I ordered would fit), opened box, removed padding, opened microwave oven door, lined up center indentations with center and my repair was complete. Placed a cup of lukewarm coffee on the tray, closed door and pushed auto 30 seconds. The cup went round and round on the plate that went round and round and then, the END chime sounded. Success! Lukewarm coffee has been transformed to HOT coffee on the newly installed cooking tray.
Parts Used:
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Diane from Paso Robles, CA
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
3 of 5 people
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Received Broken Part
This is the 2nd broken part that I have received in 2 weeks. You cant install something that is broken. I spoke with customer service and advised that they not send the part in a soft pouch.
Parts Used:
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David from BENTON CITY, WA
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Difficulty Level:Very Easy
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Total Repair Time:30 - 60 mins
2 of 2 people
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The microwave glass turntable cracked.
I ordered a replacement piece. Fits perfectly and rotates as it should. It arrived earlier than planned.
Parts Used:
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Jacqueline from Neosho, MO
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Difficulty Level:Very Easy
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Total Repair Time:Less than 15 mins
1 person
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CANNOT INTALL A BROKEN PART
I ORDERED THIS PART AND IT CAME SEVERAL DAYS LATER AND IT WAS BROKEN. I SENT IT BACK WITH A BIG NOT SAYING A REPLACEMENT PART MUST BE IN A BOX FOR SHIPPING. THE SECOND PART CAME, NO BOX, AND IT WAS BROKEN. SO AFTER THREE WEEKS PLUS IT IS IMPOSSIBLE TO DO ANY INSTALLATION. I THINK THE SHIPPING DEPARTMENT IS BROKEN AND NEEDS SOME HELP.
Parts Used:
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JOSEPH from ARVADA, CO
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Difficulty Level:Very Difficult
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Total Repair Time:More than 2 hours
1 person
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Can't Install Broken Parts
This is the second time that I received the same part broken because of poor packaging at the factory. When I spoke with customer service after the first one arrived in pieces I suggested that they advise the shipping department to change how they ship delicate parts. Nothing changed. Same result.
Parts Used:
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David from BENTON CITY, WA
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Difficulty Level:Very Difficult
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Total Repair Time:Less than 15 mins
1 person
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turntable wouldn't turn
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Mark from Morganton, NC
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
1 of 2 people
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Cracked coupler.
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Gerry from North Wilkesboro, NC
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
0 of 1 people
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Turntable not turning
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David from Bloomfield, CT
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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Cooking tray shattered
My daughter was trying to run the microwave timer and ended up nuking the cooking tray, which shattered. First web place I found wanted 55$ for this tray and this site sold it for 19.99. It shipped super quickly. I am very pleased with this company!
Parts Used:
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Valerie from Rock Springs, WY
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Difficulty Level:Really Easy
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Total Repair Time:Less than 15 mins
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