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Models > JP960SA1SS > Instructions

JP960SA1SS General Electric Cooktop - Instructions

All Instructions for the JP960SA1SS
1 - 15 of 24
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Cooktop Burner was always on High no matter what the setting on the Control
1) Turn Power off at Circuit Breaker
2) Lift Cooktop out of counter top.
3) Remove all dials from controls by pulling straight up.
4) Remover glass plate which covers burners by removing
screws along outer edge.
5) Remove the two top screws from the control to be
replaced (this holds the infinite control to bracket)
6) Remove one wire at a time from the old control and
plug on the new one in correct orientation.
7) Reverse above order to reassemble.

(Note: Not all infinite controls are same PN when
ordering, the drawingings are deceiving that they are)
Parts Used:
Infinite Control Switch
  • Raymond from Salt Point, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
33 of 42 people found this instruction helpful.
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cook top burner stayed on high
using the info on this site i guessed it was the switch. It was. this is a Radiant Heat in counter drop on cook top. i was nervous about getting it out of the counter but that was eassy, just sits on top. the One issue was diconnecting the BX electric cable from the elecric box. mine did not have threads and a nut. but a push in fitting with small tabs.. i forced it out by pushing the tabs in with a screw driver.. later found out it was a band that was eassily removable by just prying it open with a screw driver... and later replacing it.. the glas removal was just screws and the switch was insised a cover with four screws.. plugged the new one in (careful to keep the connections the same, and reversed the process.. ready to fix it again if needed!thanks for having the part... probably saved $200! can take less than 30 minutes if you get past the electric connection quicker than i did... that;s it!
Parts Used:
Infinite Control Switch
  • Roy from Yardley, PA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
11 of 13 people found this instruction helpful.
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Switch had lost infinite control.
Removed counter top stove, released zip ties on flex conduit,removed cover glass, removed switch anchor panel, removed old switch,(noting the color of each wire) replaced switch reassembled.
Parts Used:
Infinite Control Switch
  • Fielding from Bulverde, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
11 of 14 people found this instruction helpful.
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Cooktop Switch broke, burner would not come on.
1) SHUT OFF POWER
2) Removed the cooktop from the counter
3)Remove 6 screws holding the cooktop glass frame to the housing
4)Removed 4 screws holding the switch retainer to the housing
5)Removed 2 screws holding the switch in place
6)Moved one wire at a time from the old switch to the new switch
7)Reassembled
Parts Used:
Infinite Control Switch
  • David from New Bremen, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
7 of 9 people found this instruction helpful.
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Right front heating element was not working
First removed the back of range, then the metal vent section that prevented the range top from lifting up. There are 2 screws accessable only after you open the oven door that need to be removed before you can lift up the glass top. Then remove the bracket holding the 2 front heating elements. Made a diagram of all wires going to and from the large 2 element heater. I had to use an adjustable wrench to remove the 2 studs that were screwed into the sheetmetal section of the element. Carefull not to let the springs or retaining washers get lost.
I examined the inner and outter heating element windings and discovered that the old and new unit was not wired the same. Additionally the instructions were not very clear as to what color wire they said to cut and why. I could not install the studs in the exact locations as the original unit since trhe new one had a slightly different terminal block location. This resulted in the new unit being rotated about 20 degrees CCW looking from under the top. The wire going to the LED heating indicator was now too short so I used the wire supplied with the new unit to extend this.

I used a multi-meter to verify the coil terminal locations and made sure the colored wires went to the same terminals as the original assembly. (Inner coil, outter coil and common terminal) The instructions supplied did not show the same terminal locations as the unit itself for these 3 terminals. Other terminals, which were simply junction points, were the same as the original unit.



By using an ohm meter and the diagram of the colored wires made before taking off any wires one should be able to do this repair. But it was not easy. Ckeck all wires 3 times before turning on power.
Parts Used:
SURFACE DUAL RADIANT ELEMENT 9" KIT"
  • Eugene from Hilton Head, SC
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Pliers, Screw drivers, Socket set, Wrench (Adjustable)
9 of 16 people found this instruction helpful.
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One coil of dual-coil burner didn't work
GE changed the design a little, moving a connector so the existing wires didn't reach. I texted the model number to an address provided with the part, and GE returned a URL for installation instructions. The instructions said there should be two jumpers to extend the wires, but there was only one, so I had to make a trip to the hardware store to get connectors to make my own jumper. Read the instructions carefully for where to connect the wires. My initial connection was wrong, but nothing bad happened, just the unit didn't heat. Two mounting tabs from the old unit need to be moved to the new. Heat shrink tubing is provided to cover the joints where the jumpers connect to the old wiring. If the jumper hadn't been missing, it would have been a quick, easy install.

When I ordered, nobody (19 different web sites) had the part in stock. GE took over 2 months to ship the part to PartSelect, but finally the stove is fully functional again.
Parts Used:
SURFACE DUAL RADIANT ELEMENT 9" KIT"
  • Robert from BEDFORD, MA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers
4 of 5 people found this instruction helpful.
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Broken knobs on range top
Simply replaced the broken parts. The interesting part was that I ordered the incorrect part. After e-mailing my problem back to PartSelect.com I was amazed at the concern received to help correct the problem. Lacey (of partselect) and I exchanged e-mails until the problem was corrected. GREAT CUSTOMER SERVICE!!!
Parts Used:
Burner Knob
  • JAY from La Mesa, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
4 of 6 people found this instruction helpful.
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Large right front burner would go to high without turning the temp up.
1. Turned of circuit breaker to stove.
2. Take two screws out of control panel, and lifted it up.
3. Lay panel on side and removed knob.
4. Flipped panel over and take several pic for reference of each wire and location on back of controller.
5, Flipped panel back over and take needle-nose players and unhooked each wire tab on back of controller.
6. Flipped panel back over and take two screws out that hold controller on front of panel.
7. Flip the panel back over and remove the old controller.
8. Position the new controller in the panel and install the the two screws back to secure it to the panel.
9. Attach wires back to new controller based on your pic taken. Verify correct location to pic.
10. Attached panel on back of stove. Make sure all wires are secured inside of the control panel.
11. Turn circuit breaker back on and verify the burner is working correctly.
Parts Used:
Infinite Control Switch
  • Fred from DAMON, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers, Screw drivers
2 of 2 people found this instruction helpful.
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Dual heating burner was always on High regardless of control; setting
Removed unit from counter top. Opened to locate wiring diagram. Identified part snd searched on internet. PartSelect.com provided all missing information and had easy to follow instructions...confirming my initial assessment of the problem. Ordering was easy; delivery fast. Job completed.
Parts Used:
Infinite Control Switch
  • Carl from Punta Gorda, FL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
3 of 5 people found this instruction helpful.
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accidently broke off knob
Looked at the inside and snapped it on the metal post and it worked just fine.
Parts Used:
Burner Knob
  • Lucy H from Simpsonville, SC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
2 of 3 people found this instruction helpful.
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Uncontrollable temperature high setting only
Turn off breaker removed cooktop from countertop . Removed Phillips screws remove glass top .Remove two screws holding switch & reinstalled
Parts Used:
Infinite Control Switch
  • james from BRANCHBURG, NJ
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
1 person found this instruction helpful.
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Old, broken stove knobs
pulled off the old knobs and push on the new knobs
Parts Used:
Selector Knob Burner Knob
  • Michael from MONUMENT BCH, MA
  • Difficulty Level:
    Very Easy
  • Total Repair Time:
    Less than 15 mins
1 person found this instruction helpful.
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Main burner (right front) always on high
Turn off breaker.
Lift cook top from counter.
Remove perimeter screws from glass cook top and remove glass.
Remove screws attaching control.
Replace control and leads.
Note: 4 of 5 lead attachment marking points matched old control - I had to guess the fifth. "P" on old was attached to "PC" on new. Attachment points on new were configured differently from old. The leads were just barely long enough to reach.
Replaced perimeter screws and cooktop.
Parts Used:
Infinite Control Switch
  • Rick from STATE COLLEGE, PA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
1 person found this instruction helpful.
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replacement of switch WB23K5052 with switch WB24X29364
Remove ten screws that attach top then remove top. Remove four screws holding switches in place and lift for access. remove two screws from switch. Record wire color for positions P L1 L2 for proper positioning on replacement switch. One wire was to short so had to make a two inch extension to complete the hookup. Reassemble and the burners work as original.
Parts Used:
Infinite Control Switch
  • Jim from GREENSBORO, GA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
1 person found this instruction helpful.
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Element temp would not reduce
Remove stove top from cabinet. surf for you tube videos to replace switch.
Parts Used:
Infinite Control Switch
  • William from BUCKHEAD, GA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers
1 of 2 people found this instruction helpful.
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All Instructions for the JP960SA1SS
1 - 15 of 24