Ask our experts a question about this model and we'll get back to you as soon as possible!
3 questions answered by our experts.
Sort by:
< Prev
1
Next >
Search filter:
Clear Filter
Your search term must have 3 or more characters.
Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Sorry, we couldn't find any existing answers that matched.Try using some different or simpler keywords, or submit your new question by using the "Ask a Question" button above!
Bradley
February 6, 2020
Our GE washer has a glass top and it has snapped from the hinge and needs to be replaced
For model number GTW810SSJ1WS
Hi Bradley. We have found a replacement part linked below. Thank you for your question and good luck with your repair.
The washer is banging around very violently during the faster spin cycle. Any ideas as to why?
For model number GTW810SSJ1WS
Hello Ashley, thank you for your inquiry. We would suspect that the suspension rod and springs are more than likely causing this issue. The suspension rod and spring assembly is showing on our website as PartSelect number PS11729483. We hope this helps.
Was this helpful?
Thank you for voting!
James
June 4, 2022
Has a grinding/scraping noise during agitation cycle. Only on change of direction. What is suspected cause?
For model number GTW810SSJ1WS
Hi James,
Thank you for your question. If you are hearing a grinding noise when the washer is agitating, the tub bearing is worn or damaged and needs to be replaced. The bearing is sold with the platform and bearing assembly. The part number listed under your model number for the platform and bearing assembly is PS11729492. If you need help placing an order for it, customer service is open 7 days a week and anyone will be happy to assist you. Please feel free to give us a call. We look forward to hearing from you!
This procedure was completely different from any other Tub Seal I've done and in my opinion needs 2 people. The first thing to note is that this seal must be removed from the bottom of the outer tub. Also, the top of this machine does not hinge in back. The typical clips are in front, but the back has 2 screws that must be removed. Since
... Read morethe wiring was too involved to completely separate the top from the base, I had to improvise a stand to hold the top while the rest of the process was completed - keep slack on all remaining connected wires. The motor, clutch and bearing plate must be removed from the bottom in order to access the Tub Seal. Below are the steps I did to complete the process: - Remove Control Panel Cover (rear) - Disconnect as many wire harness plugs as possible from Control Board (Note positions for reassembly - pictures work well) - Remove Pressure Switch - Disconnect Detergent and Softener dispense hoses from Machine Top - Rotate top 180 degrees (Flat-Spin) and position so no strain is on the still connected wires. - Remove Tub Cover - Remove Impeller (Agitator) from inside tub. - Remove Tub Nut - Note Left handed Threads (I used 1/2" Drive Impact) - Remove rear Cross Bar from cabinet (Cross Bar must be removed since tub will not fit through opening. Once removed it must be held in place or outer tub will fall) - Remove Inner Tub - This tub is heavy and fluid-balanced. Mine required 2 people to wobble and pull for removal. - Replace Cross bar to keep unit stable - Lay machine on its side - use care not stretch or pull any wires. - Remove motor, (Rotor and Stator) - Remove Clutch and wires - Loosen all wire ties (Use tiny screwdriver to release ties - Do Not remove the tie mount) securing wires to Bearing Plate and push wires to the outside edge of bearing Plate - Remove all screws securing Bearing Plate to Outer Tub - Use flat-head Screwdriver to gently pry Bearing Plate away from outer tub (Quite Heavy - Use Care) - Tub Seal is now exposed on top of Bearing Plate and can now be removed and replaced (Be sure to clean all seal mating surfaces and lubricate with dish soap) - Reverse this sequence in the exact order for re-assembly taking care to reconnect all wiring plugs and ground wires. - During Re-assembly I used Blue Loctite on all bolts securing the Clutch, Stator, and Rotor as I found several very loose on my machine
Secured power and supply lines. Took off rear panel. Labeled all 5 electrical inputs to water valve. Could not get water valve out. Found the 5 hoses that were clamped to the 5 valve inputs by going head first into the washer. Did not order the clamps!!!! Even if we had, we couldn't figure out how to access them. Called appliance guys who
... Read more installed valve and clamps.
