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Sample Model Number Tags
Model numbers can be made up of numbers (1005400, for example) or a combination of letters and numbers (LAT1000AAE). The model number will most likely appear on either a paper sticker or a metal plate. Your appliance's model number tag may look similar to the sample model number tags shown here (model number highlighted in yellow):
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6 questions answered by our experts.
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Rebecca
February 3, 2020
So i bought my washing machine 2 years ago from a couple that had just purchased it a month before and we’re moving. It worked well for the first while now i can’t get it to spin out my clothes at all. It washes it then spins at first then when it rinses the clothes out it won’t spin. I normally put it on drain and spin but it won’t even do that. A washing machine should last longer than that. Any suggestions thanks Rebecca
For model number GTW680BMK0DG
Hello Rebecca,
Thank you for your question. Our sources suggest replacing the drain pump under part PS12113390 if the washer isn't draining the water from the load correctly. We hope this helps.
Liquid fabric softener not draining during wash cycle
For model number GTW680BMK0DG
Hello Andrew, Thank you for the question. If the appliance does not have enough water pressure, the fabric softener will not drain. We suggest checking the screens on the valve to see if they need to be cleaned. Also check to make sure the fabric softener drawer is not clogged with build up. If the pressure going tot he appliance is good and everything is clean, you may need to replace the Water Inlet Valve. We hope this helps!
Hello, I bought this washer a year and six months ago it is no longer on the manufacturer's warranty. when the motor is rotating there is a loud noise coming from the bottom of the washer however the washer is working properly. There no noise when spinning are moving the tub manually. could it be a damaged pulley are strap?
For model number GTW680BMK0DG
Hi Dominique, thank you for a very interesting question. Based on the description that you have provided, we would recommend replacing the induction motor, part number PS11774707, to fix the issue. We hope this helps!
