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Sample Model Number Tags
Model numbers can be made up of numbers (1005400, for example) or a combination of letters and numbers (LAT1000AAE). The model number will most likely appear on either a paper sticker or a metal plate. Your appliance's model number tag may look similar to the sample model number tags shown here (model number highlighted in yellow):
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4 questions answered by our experts.
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Kathy
May 18, 2023
The washer machine will not leave the soak cycle, does not matter what cycle the washer is on or what settings it’s in.
For model number GTW485BMK0WS
Hello Kathy, thank you for the question. If the washer is not leaving the soak cycle, make sure the cold water is not turned off to the washer and the cold and hot water hoses are not reversed. If this does not solve the issue, you may need to replace the water inlet valve, part number PS12069194. We hope this helps!
Washer leaking want to look inside but unsure how to access by removing front or back of machine
For model number GTW485BMK0WS
Hi Andrea, thank you for asking. According to our research, the washer may most likely leak from the drain hose or the pump. We have found some relevant instructions for you to check the drain hose. They may not be of the exact same model, but they will help you with the process. You may follow the following steps: shut off the water supply and unplug the power to the appliance. Remove the drain line from the wall. Remove the hot and cold water supply lines from the inlet valves. Set a drain pan or towel underneath the hose, pinch the clamp, and pull the hose from the washer. Unthread the screw on the plate closest to the drain opening, press the plastic tab and slide the drain outlet up and push in. Tip the washer back and prop it up using a wooden block or chair. Slide down the clamp securing the hose to the drain pump. Slide the hose off the drain pump and remove the assembly from the appliance to check the leak or damage to the hose or the pump. We hope this helps, good luck with this repair!
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LORI
May 18, 2024
Nothing works and pump will not turn of unless machine is unplugged
For model number GTW485BMK0WS
Hello Lori, thank you for getting in touch. Based on our understanding of the issue, we would suggest checking the triac controller, part number PS11774703, to solve the problem. Glad to be of assistance!
Initially washer would start the wash cycle for a couple of seconds, then shut off. Leaving water still in washer.
Now washer is not working at all. Cycle lights light up when lid is opened or washer is touched before doing any laundry. Once I hit start washer shuts down
For model number GTW485BMK0WS
Hello John, thank you for reaching out. It appears that your washer may have a damaged triac controller, part number PS11774703, and you may need to replace it to fix the issue. We hope this solves your problem!
