GFE28HMHFES General Electric Refrigerator - Overview

Hi Missy, Thank you for your question. Most drawers have a vent that provide air flow through them. If there is too much food in the drawer blocking the vent, then the cold air will remain in the drawer and the food will freeze. To prevent this from happening, keep the drawers half full. We hope this helps! If you have any questions, please let us know.

Hi Constance, thank you for your question. The easiest way to determine if there is an issue, would be to take a thermostat and place it in your fridge. Leave it there for 30 minutes or so. If it is reading a different temperature than what you have programmed in your control board, then you would have an issue with a part. When you are having temperature problems in your appliance, there are a few parts that could cause the issue. You can use a multi meter to test most of the parts. Make sure you cut power to your appliance before doing any repairs or tests. First you should test your defrost thermostat. Place the thermostat in ice cold water for 2-3 minutes after removing it from your appliance. It should be reading 0 ohms to be working correctly. Another part to check would be your defrost heater. Remove it from the appliance. It should be reading anywhere between 0 - 50 ohms to be working. You could check your temperature sensor. To find the correct reading for this part you will have to refer to your tech sheet that comes with your appliance. You can usually find this tech sheet behind the bottom grille of your fridge on either the right or left side. These are the most common parts that cause this issue in your appliance. So it is suggested you check them first. Good luck with your repair.

Hi San, thank you for reaching out. We would suggest checking the drain line for any blockage first. If the issue persists, you may need to replace the defrost thermostat, part number PS8688283. We hope this sorts out your problem!