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JULIO
May 20, 2022
Freezer is cold but the fridge is not. I can her a fan blowing but the air just moves inside the freezer on the upper part. The bottom part is barely cool.
For model number wrt311fzdm02
Hello Julio, thank you for your question. We recommend testing the Capacitor PS11757023. And, it that doesn't fix the issue, replace the Evaporator Fan Motor PS11740359. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you.
The freezer and fridge are running cool but I am having water come through the fridge where the diffuser is.
For model number WRT311FZDW00
Hello Kyle, thank you for contacting us. Based on our understanding of the issue, we would suggest checking the drain tube, part number PS10061815, to solve the problem. We hope that helps!