I removed screws holding the rollers to the side of the dishwasher. I pried the end caps from the slide. I removed the broken part from the upper rack. I then replaced the broken rack roller, inserted into the slide and screwed the rollers which hold the slide into the sides of the dishwasher.
My husband said it was easy. But the gasket didn't solve the problem. So we had to order another part. We had to order the little black stoppers that go in the hinge area. Still leaked so my husband took them back out and cleaned the area. Then put some kind of sealant in and replaced the black robber things. So far that worked.
Took out the old one and put in the new one! Note the delivery time was great! The part was ordered one day and delivered the next! Thank You Ed Andrews
Once realized needed to open the wheel rail a little to remove wheel stop, it wasn't too difficult. Took about 20 minutes. Part came in a couple of days and was the correct part. Was disappointed that a similiar part, looked the same on the web site costing about $54.00 plus shipping, ended up costing about $100.00. Contacted customer service, said I needed to contact the factory. Seems like they should have researched the problem, Andy Duer
I turned off the water supply to the dishwasher. Then took off the front panels and disconnected the water. I then unscrewed the dishwasher from the countertop, pulled it out luckily there was plenty of play in the wire, and drain hose. I turned it on its side and had to remove a couple clamps to free th piece that I was replacing. Once I got to it, it just unscrewed. I put the new one on and everything back together. It was easy.
My GE dishwasher had a problem. The upper rack would fall into the lower rack when loaded breaking dishes! Turns out, the front rollers on the upper rack were broken so that the supports would just pull out. So, I found the parts on this website easily. I then took off the plastic plug on the support which is easy to do. There is a flange you bend towards the rear of the dishwasher to release the plug. Once released you have access to the rollers, which just snap off easily. The new ones snap on easily. Reverse the cap removal, and you are done!
The hardest part is removing the plastic stop on the end of the two slides that support the roller rack. My unit was very old and I was afraid the plastic was brittle. Fortunately, the plastic could still be bent without breaking. You need to physically bend the plastic stops to remove. They came out easily, but you do need to apply some force.
Replacing the rollers was simple. Replacing the stops was easy once you understand how to pry them out. I would recommend trying to remove the stops with your hand only at first. You are less likely to damage the plastic.
