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This repair was a snap. The parts, though not identical to the original, fit perfectly. I was able to snap both the Rack Slide Cap and the new wheel axle to the existing washer cage and the machine works great now.
The wheels on the lower rack of our dishwasher kept falling off.
Removed the lower rack. Took off the old wheels. Put the axles on the new wheels which took a little manpower, but became easier once you did a couple (there are 8 wheels). Then snapped the new wheels on the rack which was really simple. The new design is much improved to the old one. The wheels glide better, then they ever did. We're sorry we didn't think of this repair years ago and the cost was a fraction of the cost of a new dishwasher.
The instructions provided are very good if I had done before. My concern was getting the gasket to sit properly at the bottom where you cannot see. I removed the inside of the door (7 screws) and this made it easier to assure gasket sat properly in the track. may have cost an extra 15 minutes but worth it. If I do again I will take door apart again, however I think this is fixed and should not need attention again.
Removed two upper rack rail end cap stops. Removed upper rack. Replaced four old upper rack rollers (wheels) and installed four new upper rack rollers. Replaced upper rack in correct position. Installed two new upper rack rail end cap stops. The new end caps were different from the old ones, and the new wheels had shorter retaining arms than the old ones. Once observing the differences, the new parts fit properly and perfectly.
UNPACKED WHEELS AND CLIP. USING NEEDLE NOSE PLIERS SQUEEZED WHEEL TIP TO INSERT IN WHEEL. REMOVED OLD WHEELS AND RETAINER BY HAND. INSTALLED NEW WHEELS INSTALLED AND NEW RETAINERS
The sump was very clogged with caulk like crud that we think was a chemical reaction from soap that was used the first two years. When I first started troubleshooting, the sump seemed to be the problem, so I replaced that. There was a small hose on the sump that was broken so it made sense to replace it anyhow.
When that didn't help I put the dishwasher into service mode and observed that there just wasn't enough water to spin the sprayer. Therefore it was a water quantity problem, which can be caused by either the Water Inlet Valve or the Flood Switch.
I ordered both the Water Inlet Valve and the Flood Switch, just in case. I replaced the valve first and when that worked I did not install the switch.
Installation was performed with the dishwasher still inserted in the cabinet. If you have big hands, pull the dishwasher out. With sockets and nut drivers, I was able to remove the assembly. After pulling it out enough to clear the dishwasher, I was able to get a screwdriver on the outlet side clamp and a wrench on the inlet side hose.
My old valve had a 90° elbow on it and that was difficult to remove. Installing the elbow on the new valve was just as bad. The valves don't have enough clearance to get a wrench on them to keep them from turning while the elbow is tightened.
TIP: Take a picture of the valve before removing/disconnecting anything. I don't know if the electrical connector can attach either way but I made sure to put it back on exactly the same way it was.
Per ps video. Really easy. Disconnect power, Remove front lower panel, remove Power leads, 2 installation bolts, remove 2 spring clamps on feed/exit hoses,reinstall.
I took the inside of door off to install both gasket and gasket insert. Much easier this way. Also it’s much easier to fish locking handle through the door if you extend the handle half way and put through opening when raising the door.
I watched the convenient video and saved an old machine that I've grown to love. Plus I didn't have to pay a repair service or have to buy a new machine. Thanks GE, T. Dunn
See GE web site for repair instructions. Take out screws at top of door. Slide unit out there is a spring on each side of the door just look at the good one for details. Easy fix. About 30 minutes.
One axle cracked and broke off; another wheel was had fallen off and was distorted when it hit the heating element.
Removed all 8 wheels and inserted the new one after inserting the axles into each wheel. Replacement wheels had a much better connection to the bottom rack and do not anticipate any problems in the future.
