Over the years the filter became too clogged with embedded particles
Really simple. You pull out the drain filter plate and pull the filter off the support and replace. I gave everything a good cleaning and put it back in place.
After researching YouTube, I figured out the problem was the left side of the door was dropping. Took some screws out where the dishwasher was attached to the counter and cabinets. It took a bit to pull the dishwasher out but when done, the fix was easy. Reverse the process, make sure there’s power and hoses are back.
Got the wrong part.......NEVER got an answer to my 3 emails to customer service to find the correct part
I ordered the wrong part....needed their help to locate the correct part. Sent 3 emails asking for help to the 'customer service' email ----NEVER heard a word!!!......and now they want me to rate the installation ?! Horrible customer service
When loaded, the lower rack would fall off the rails
The problem and solution were described on the internet. I ordered a set of 4 wheels for $43+. I received one wheel. When I called Drew told me that the order was correct, but the description on the web page was wrong. He was to sent me a return label, but it has not arrived. Since then I went to the Bosch website, found the set of wheels (Part 10016657) for $42. They have been installed and the problem seems to have been fixed.
Hello, I received the parts 12/10/23. Thank you for your prompt shipping. It was exactly what I needed and the fix went quickly with no issues.
I ordered two of PS8728568 (Mounting Bracket), because on your site for that part it identifies that each bracket is sold individually. (Reference: “Part Description” section). In addition, on that same web page under the “Question and Answers” section it identifies that each bracket is sold individually.
However, what I received was, two packages with each package having two brackets in it. It’s understandable, since you need two brackets for each dishwasher.
Obviously, this is completely contrary to what your web page states. In reality, each package is sold with a pair of brackets.
I have not opened the second package and as such it is completely resaleable. As per your Return Policy , I’d like to request a refund for the second packet of brackets and have you cover the return shipping of that package. Please advise next steps.
Inlet valve was leaking water at all times causing the unit to shut down with the bottom tray collecting water.
Repair was simple once the problem was diagnosed with the inlet valve. Most of the work was in disconnecting the necessary lines so the dishwasher could be removed from the cabinets to replace the bad valve. Replacing the valve was easy. Reinstalling the dishwasher was just the reverse of the removal. The replacement part matched the original and solved the problem we had.
Water leaking and high pitch noise mid way through operation.
Mistakenly opened covers for the drain pump. Had to put those covers back in place. Heater and pump installed easily with a bit of careful maneuvering the plugs and plug housing from the exterior. Pump installed in place easily. Clamp fit perfectly.
replacing the sensor was simple, just unplug and turn it out, but didn't solve the problem, it's a float sensor that doesn't show up on the tech sheet in the dishwasher or anywhere in troubleshooting on the internet I could find.
A rat got under the dishwasher and chewed up the electric’s and the hoses
A rat got under the dishwasher and chewed up the electric’s and the hoses. Only found out when the air light came on drain not working Lots of water underneath as well as all kinds or shoot insulation and rat droppings had to wear a mask affect him use a bunch of Clorox before I could diagnose it a real party And hard to reach corners. I ordered four parts since I found a better deal on the main electric cable which a rat head chewed through until it had an electrocuted itself. These four parts came in three different boxes and three different deliveries over two weeks. not efficient. But handwashing is over put it all together and it works I soaked the hose in hot water so I could fit it on.
