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DWU9962AAE Maytag Dishwasher - Instructions

All Instructions for the DWU9962AAE
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We had to replace the soap dispenser door because it wouldn't open during the wash cycle.
Open the soap dispenser door. On the top right side, there is a round pin holder. Take a small brad or nail and knock the pin out from right to left. Hold the door in place and after the right side pin is out, carefully slide the door up and to the right in order to remove the pin and spring from the left side slot. Notice how the spring is inserted in the slot as it has to go back in exactly as it came out. (short end first. Long end last.)

Put the spring on the left side pin and reinsert the door into place and then tap in he right side pin.

You're done but you won't know that until you run the dishwasher and if the dispenser door is open
at the end of the wash cycle, you did good. If not you have to reinsert the spring properly or buy a new spring if you've damaged the old one.

Good luck.,

RBM
Parts Used:
Detergent Cup Lid
  • Robert from Hamlet, NC
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Pliers
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leaking door- Dispenser Door Latch Grommet
Myscanning other reviews i saw mention dishwahser developed a small leak on RHS of door. I assumed the door gasket and planned to order that. On of the dispenser gromet which is only a $5 part so ordered that as well. I first replaced the door gasket which is an easy 10 mins job and ran the dishwasher again, but it still leaked.

I then removed the 7 torx screws on the door panel which came away easily. It was obvious that water was in there, so i removed the two screw on the dispenser with a nutdriver to replace the grommet. This process took 20-30 mins. After reassembly the leak was gone.

Without the comments on the website i would never have thought of the disepenser as source of the problem.
Parts Used:
Door Gasket Dispenser Door Latch Grommet
  • Peter from San Jose, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Screw drivers
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Detergent cup was leaking and the detergent just dripped down the side of the door.
Took out the pins that hold the detergent cup on, beginning with the side without the spring. Make sure you check how the side with the spring is installed before you take it out. If it's not done right when you put the new one on the lid won't spring open. Then installed the new detergent cup lid. Easy as pie and it would have cost $50 to just have someone come out to look at it and this cost $12. Can't beat that!
Parts Used:
Detergent Cup Lid
  • Susan from Sidney, OH
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Pliers
5 of 6 people found this instruction helpful.
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Racks were rusted
Replacing my dishwasher racks was very easy. I followed the guidance on the PartsSelect.com website for replacing the upper rack. Replacing the lower rack was only challenging when I couldn't figure out how to remove the water sprayer from the old rack and place it in the new rack. A quick search on Google.com and I learned to turn the sprayer counter-clockwise to remove it and then clockwise to put it in the new rack. Worked like a charm! I would recommend PartsSelect.com to anyone. Easy to use, parts came quickly, and I appreciated the guidance from others.
Parts Used:
Lower Dishrack with Wheels Upper Dishrack with Wheels
  • Christine from Lincoln, NE
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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wheel axle broke on one of the 4 wheels that supports the top rack
I followed the directions in the dishwasher manual how to remove the top rack of the dishwasher, basically removing the stops on each side, and I set the rack on the counter. I replaced both sides even though one had not yet broken. To replace the part, 5 screws had to be removed; I used an allen wrench. The replacement location of the part was pretty obvious once the screws were removed. The inside of the plastic piece that was opened in the process of removing the defective part was dirty so I took some time to clean that out before attaching the new part. The actual unscrewing and attaching the new part probably took 10 or 15 minutes per side. It took a few tries to get the height adjusting lever to move freely before I tightened the screws. The rack works great now.
Parts Used:
Tub Wheel - NOT a Rack Wheel
  • Helen from Camas, WA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
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Leak underneath the main pump area
I unscrewed the parts of the washing tower, then removed the housing and filters above the impeller. Lastly I removed and replaced the impeller and "o" ring. This repair went fine. Unfortunately another part (blower) let go and I decided not invest any more time or money into this machine since it was so old.
Parts Used:
Wash Impeller
  • John from Yonkers, NY
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers, Screw drivers
5 of 6 people found this instruction helpful.
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front & rear bowl tines were damaged an unusable
removed old damaged tines and snapped new tines into place. Saved myself some cash, received the product in less then 5 days and did not have to drive over to the appliance store in the next town and wait two weeks for them to place the order and at a substantial savings. I'll use your service again when needed.

Donald R. Daily Sr.
Parts Used:
Front Bowl Tine with Sleeves Rear Bowl Tine
  • Donald from Rockford, MI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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The pins on the soap dispenser somehow became disengaged and lost in a wash cycle.
It was difficult to use the guide provided online to determine what position to place the spring in. Finally I realized that the spring had to be placed with the tip that sticks out against the wall of the dishwasher to make the spring action work. The long and short pins were not a problem. How to place the spring was the main problem, but I finally figured it out. I did not need any special tools to accomplish this. I just used a kitchen knife to push the short pin into place.
Parts Used:
Short Dispenser Door Retaining Pin Hinge Pin Detergent Cup Lid Spring
  • Coralie from Centennial, CO
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
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Racks were rusting, pieces braking off and rubber coating was peeling.
Was extremely easy to remove that existing rackings(upper and lower), install the new racks and snap in the new spray tower. It now looks like we have a new dishwasher. We are hoping that it will last another 10+ years.
We will recommend your site to friends.
Parts Used:
Lower Spray Tower with Shaft Upper Dishrack with Wheels
  • Lora from Plover, WI
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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Close door, turn on dishwasher, walk away. 5 to 10 min later dishwasher not running. Push in at the door latch and dishwasher would start back up.
Removed the inner door panel-Removed the black cowling covering the timer and wires.
Removed the swicth assembly and installed new part.
Reassembled dishwasher.

I checked the operation of the two switches. One switch did not click, when button was pushed, as cleanly as the other. There was a bit of delay and play in the button when depressed, even sticking a bit.
Parts Used:
Door Switches and Holder Assembly
  • Allan from East Bernard, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
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Dishwasher not getting dishes clean
Piece of cake. I panicked for a minute before I realized that there was a threaded brass 90 in the inlet valve. It looked like it was the wrong part for a minute. Once I got the 90 reinstalled in the new valve, I had it back together in 10 minutes. It seems to be working better.
Parts Used:
Water Inlet Valve - 120V
  • Matt from Middletown, MD
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Pliers, Screw drivers, Wrench set
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No Water caused soap to not dispense & no clean dishes.
I took off the front bottom panel for an easy access. The valve is located on the left. Shut off water to the dishwasher. Remove the bracket that holds the valve. Remove hoses and 2 wires on the valve switch. Install new valve by revesing the steps above.
Parts Used:
Water Inlet Valve - 120V
  • Robert from Brookdale, CA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Wrench set
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water not flowing into dishwasher
turn off breaker
turn off water supply line
note wire color locations on notepad
disconnect 2 spade lugs (pliers)
disconnect inlet line (adj. wrench)
disconnect outlet line (pliers on hose clamp)
remove old valve assembly (4 screws w/nutdriver)
remove ground jumper from old valve
remove inlet pipe ell from old unit (vise & pliers)
clean open end of pipe ell (file)
apply teflon dope tape to pipe threads
install pipe ell on new valve
reorient solenoid 90degrees cw to match Maytag installation
reinstall ground jumper
install new valve assembly in dishwasher
reconnect hose and hose clamp
reconnect inlet line
reconnect spade lugs
turn on supply line, check for leaks
turn on breaker
start washer at appropriate cycle to test water flow
done!
Parts Used:
Water Inlet Valve - 120V
  • Doug from Cornish, ME
  • Difficulty Level:
    Easy
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Nutdriver, Pliers, Wrench (Adjustable)
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Part did not come with corresponding securung hardware.
The replacement part was the perfect size but the threading on the terminal ends was increases to 1/2" v the 7/16" from the previous element. My first attempt was to find a similar type of part at the local hardware store(not a superstore)since I planned to replace the grommets anyway. After not having any success, I came home and modified the fasteners by slowly drilling out the id of the fasteners until they threaded properly. The time to replace after the drill out was less than 10 min and the ~$45.00 is significantly less than $450.00 for a new unit.
If I would ask anything of part select, it would be to include fastening hardware as re-engineering of products is a continual process.
Parts Used:
Heating Element
  • Ed from Skokie, IL
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    1- 2 hours
  • Tools:
    Screw drivers, Wrench (Adjustable)
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Upper Spray Arm replacement
popped out the spray arm snap retainer that held in the upper spray arm and pushed the new snap retainer into the new upper spray arm to complete the job. I thought I must have done something wrong because it only took about a minute.
Parts Used:
Upper Spray Arm Assembly Spray Arm Snap Retainer
  • NICKIE from Weaverville, NC
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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All Instructions for the DWU9962AAE
91 - 105 of 754