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agitator rotated in both directions, plastic ratchet had worn out
snapped off the softener dispenser, pulled out the plastic seal below and could see problem. Used socket with extension to remove agitator. ran machine to verify transmission was working. Looked up parts on line and found Part Select. The repair stories insured me I had correctly identified problem. Ordered part on Sat. arrived Tues. Reversed disassembly process with new agitator. Success Great source of information, fast delivery, very satisfied overall and will reccomend and use again
Followed detailed instructions which were supplied with the parts. It was easy and my machine is working great with no issues. Also I just didn’t get the main drive pulley, all new parts came for the bottom end, great service and excellent parts.
Watched video and followed instructions. Removed rods from top cups, laid washer on its side and pulled them out. Put new rods thru, stood washer up and hooked them in. Was pretty easy, tube heavy but I'm 52 and I did it myself. My only problem is there's no springs anywhere attaching rods to tub and I cannot find any info on 1. IF I need them 2. What kind I need. I sent email to partselect last week inquiring and still waiting to hear.
Once we put the washer on it's side noticed lots of oil on the floor and in the belt cover area. Replaced belt anyway but issue is the leaking transmission. Starting warranty process since Maytag carries a 10-year part warranty and machine is 6.5 years old. Wish me luck !!!
Top auger of the agitator assembly did not work due to worn out cogs in the top bushing
I removed the softener cup from the top of the agitator unit. The auger works separately from the bottom agitator. Remove the cap from down in the auger. There is a 7/16" bolt that holds the Auger and agitator to the center shaft. Loosen that bolt with a 7/16" socket on an extension from the ratchet wrench, and remove it from the bushing- I used a magnet. You will need to hold the agitator to loosen the bolt. Save that bolt. You will need it later. The entire agitator and auger can be lifted as a unit straight up out of the washer tub. There is a plastic bushing in the replacement kit. Slide it down over the center shaft with the small tabs up, then apply some Vaseline to the tabs as a lubricant. The new agitator can now be slipped down over the center shaft and seated on the bushing. Place the top auger onto the shaft down on to the agitator. Next, assemble the top bushing by placing the four cogs into the slots with the small pegs. The cogs must have the side with the raised area on the top of the assembly. Next push the plastic keeper down over the center of the bushing to hold the cogs in place and push it down to secure the cogs. Place this assembly into center shaft and line up the four rectangular holes in the top bushing with the four plastic prongs below. The top bushing assembly may be pushed down and secured by the four upright pegs below. If there are plastic tabs obstructing the rectangular holes in the top bushing , you can put the bolt back into the center hole and carefully tighten it down making sure the four holes align with the four pegs below. Tighten until the top bushing is securely in place. You will need to hold the lower agitator while you tighten the bolt with the socket wrench. Replace cap over the top bushing, then the softener cup into the top of the agitator assembly. The job is complete.
First used wet vac to get water out. Unplug electrical cord. Shut off water and unhook lines. Unhook drain tube. Flip over on side. Take belt cover off. two screws. Took photos of parts removing just for re- install. Ordered parts from part select.com. Came in Two days. The dealer was on 12 days I gave up on them. I removed actuator two easy screws and pulled off electrical connection no tool needed. Then removed pump three longer screws Than other part. Make sure to label them in a ziplock baggie. Plus I removed hose clamp with pliers slide Back on hose and pull hose off. Then remove electrical connection on pump. If it makes you feel better label each with masking tape so I know where each connection goes. Then replace pump first with new one. Make sure you push it in hard then the screws. Don’t over tighten. Plastic parts break. Hook back up hose slide clamp back over fitting end with pliers. Hook up wire connector. Next hook up actuator. Two screws wire connector and your done. Put belt guard back on. Socks can get caught under washer get in belt and cause major issue. Then you need to reconnect water lines. Make sure hot goes to hot. Cold to cold. Drain hose hook back up. Plug in power cord. Now the fun part. Run a diagnostic and then calibration. See you tube videos it’s like 3 clicks to left then two to right with selector knob. Write down the exact amount of clicks and steps. It works. Be sure to turn knob 4 times to left to clear it like a combination lock. Don’t let the noises scare you it makes all Kinds of sounds while calibration goes on.
Followed video provided by Part Select. Video made it look easier than it was but was very thorough and I was able to accomplish repair in less than an hour! The agitator before repair would bounce up and down when I pressed hard and let go. After repair it was much tighter!! Evidently this is a common problem with this design of Whirlpool washers!
Removed the fabric softener cup, remove plastic cap that prevents fabric softener from going into the agitator column, removed screw, replaced dog teeth and cap that holds them in place, put agitator back together.... Done.
Went to website and found question to what problem i was having with washer and they gave me a list of parts to fix it. The video that showed me how to change the parts was very helpful. I replaced the Agitator Cam Kit and the thrust washer. It was very easy to do and watching the video before i started helped.
top of agitator wouldn't move to pull clothes down
Removed softener dispenser, removed part under that to reveal bolt that holds agitator on to washer. Figured out there was more to the problem than just the dog ear things and had to end up getting a whole new agitator. Probably saved us $60 minimum in labor and trip charge and was a piece of cake! Took my husband less than 15 mins. to remove old agitator and put on new one. Geez, I guess I have to do laundry again!