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Alfonso
July 13, 2021
Washer doesn’t drain just makes a humming noise
For model number NTW4516FW3
Hello Alfonso, Thank you for the question. This is normally caused by a defective Drain Water Pump PartSelect Number PS11770076. We hope this helps!
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Shakari
November 3, 2022
I was told that if the water isn’t coming out of my machine that I need to replace the pump, is that correct?
For model number Wtw4816fw2
Hello Shakari, thank you for asking. According to our research, this pump, part number PS11770076, will likely fix your issue. Please reach out to customer service if you need help placing an order. Glad to be of help!
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Andrew
August 25, 2023
Machine is apparently leaking around the drain pump seal. Is the seal available for purchase separately from the pump. The pump works fine, just a leak around the seal.
For model number Mvwc465hw2
Hello Andrew, thank you for the question. According to our research, the seal is not available separately. You need to replace the drain pump, part number PS11770076. Good luck with this repair!
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JILL
5 days ago
I can hear it start but no water fills
For model number NTW4519JW2
Hello Jill, thank you for contacting us. According to our research, the issue is most probably with the water inlet valve, part number PS11773194. You may need to replace it to fix the issue. We hope this sorts out your problem!