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11020362812 Kenmore Washer - Overview

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Washer Drive Pulley – Part Number: W10721967
$38.96
In Stock
Washer Drive Pulley
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(23)
Part #W10721967
This splutch cam kit is a genuine replacement assembly designed for select Whirlpool, Maytag, and affiliated brand washing machines. It plays a critical role in the wash and spin cycles by engaging the drive motor to rotate the washer basket. The kit includes the clutch assembly, cam ring, spring, basket drive gear, pulley, and mounting nut. Replacing this component can resolve issues such as noisy operation, slow or failed spinning, poor agitation, and excessive moisture in clothes after a cycle. In some cases, a burning smell may also indicate a failing clutch. Installation requires basic tools and should be performed with the appliance disconnected from power. Compatibility should be confirmed using your washer’s model number.
Drive Hub Kit – Part Number: W10528947
$27.36
In Stock
Drive Hub Kit
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(40)
Part #W10528947
This basket drive hub kit is a vital component in select washing machines, designed to connect the wash basket to the central drive shaft, enabling proper rotation during wash and spin cycles. It plays a key role in transferring motion from the motor to the basket, ensuring effective agitation and spinning. Constructed from durable materials, the kit typically includes the drive hub, a retainer, and installation instructions. Common symptoms of a worn or damaged hub include failure to agitate, slow or no spinning, excessive wobbling, and unusual noise during operation. Replacing this part is a common DIY solution and can restore the washer’s performance. Installation requires basic tools and moderate repair experience.
Washing Machine Door Lock Assembly – Part Number: W11307244
$102.77
In Stock
Washing Machine Door Lock Assembly
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(30)
Part #W11307244
This is lid lock designed for use within various washing machines. This lid lock, also known as a latch assembly, is used to secure the lid of your washing machine during the washing cycle. If your washing machine is experiencing issues starting or if the lid is not securing, this lid lock assembly likely needs to be replaced. This lid lock attaches underneath the top portion of your washer and its wire harness connects to the rear of the appliance. To replace this assembly, you will need a screwdriver, flathead screwdriver or putty knife, and wrench. This lid lock is an OEM part that is sold individually and does not come with any other parts or accessories.
Shift Actuator - 6 Pin – Part Number: W10913953
$51.61
In Stock
Shift Actuator - 6 Pin
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(18)
Part #W10913953
This 6-pin shift actuator is an authentic OEM part supplied directly by the manufacturer for use in washing machines. The shift actuator is responsible for controlling the movement of the washer transmission during the different phases of the wash cycle. This allows the washer to switch between agitating and spinning modes. Signs of a faulty shift actuator include the washer failing to agitate or spin, incomplete cycles where the washer gets stuck in one phase, or unusual noises during operation
Touch-Up Paint - White – Part Number: 72017
No Longer Available
Touch-Up Paint - White
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(7)
Part #72017
This touch-up paint can be used on a wide variety of household appliances. It is most often used on washers, dryer, refrigerators, dishwashers, ranges, freezers, trash compactors, or microwaves. It is an 18 ml, or.6 fluid ounces, bottle of touch-up paint. It also features a brush for easy application. This quick-drying, long-lasting paint is perfect for fixing any nicks, scratches, or chips on the exterior of your appliance. This paint is white in color, and provides a durable finish.
Washer D-Shaped Knob Insert – Part Number: WP8536939
$9.62
In Stock
Washer D-Shaped Knob Insert
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(2)
Part #WP8536939
This insert is sold individually. Knob not included. Knob is sold separately.
Affresh Washing Machine Cleaner - 3 pack – Part Number: W10135699
$20.36
Special Order
Affresh Washing Machine Cleaner - 3 pack
★★★★★
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(2)
Part #W10135699
Affresh Washing Machine Cleaner includes three slow-dissolving tablets that help remove odor-causing residue from inside the washer. Suitable for all washer brands, including high-efficiency (HE) machines, the formula is also septic-safe. Place one tablet directly in the empty wash basket and run the Clean Washer cycle, or use a normal cycle with hot water. Use monthly or every 30 wash cycles for best results.
Lid Hinge Mounting Screw – Part Number: WPW10119828
$7.47
In Stock
Lid Hinge Mounting Screw
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(2)
Part #WPW10119828
Sold individually. NOTE: The color on the screw may not be the same as the image, but will still function the same.
STRIKE – Part Number: W10837741
$21.45
In Stock
STRIKE
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(6)
Part #W10837741
This is a lid strike for various models of top-load washing machines. Lid strikes are designed to engage with the lid switch and communicate to the control board that the washer can start. If your washing machine is having issues starting, or if the lid strike for your washer is visibly damaged it will need to be replaced. Replacing this washing machine lid strike is simple and only requires a screwdriver. This lid strike is made almost entirely of durable white plastic and features two holes on either side for securing with screws. This lid strike is an OEM part and is not sold with any other parts or accessories, such as the necessary screws.
Water Inlet Valve – Part Number: W11038689
$61.55
In Stock
Water Inlet Valve
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(21)
Part #W11038689
This is an inlet valve for various washing machines. Inlet valves are responsible for opening and closing as needed, to allow water to enter the washer during the washing cycle. This inlet valve features a hot and cold-water valve, as well as the necessary wire harness to easily plug it in. Since inlet valves are an electrically controlled solenoid valve, they can fail either due to electrical failure such a short, or after long, extended use. If your inlet valve fails, your washer will likely relay an error code, or it simply will not wash your clothes due to the lack of water, and the valves will need to be replaced. Replacing this valve will require a screwdriver and/or socket wrench, and some disassembly of your washer will be necessary. This inlet valve is an individually sold OEM part and does not come with any accessories or other parts.
Lid Bumper – Part Number: WP9724509
$7.47
In Stock
Lid Bumper
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(4)
Part #WP9724509
This gray and white washer lid bumper contains a rubber bottom and is sold individually.
Washer Drain Hose – Part Number: W11244231
$26.82
In Stock
Washer Drain Hose
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(17)
Part #W11244231
The drain hose carries used water from the washer to your house drain.

Questions And Answers for 11020362812

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Janet - For model number 11020362812
October 1, 2023
What would cause my washer to spin off balance?
Chris Boyle Profile
Hello Janet, thank you for getting in touch. According to our research, the washer may go off balance if wet items are added in the tub. We would recommend you check if the drain is clogged or kinked. If that is not the issue, you may need to check the suspension rods, part number PS12349409. The suspension rods support the washer tub and keep it stable during unbalanced loads. We hope this information is useful!
$90.17
In Stock
Suspension Rod Kit
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Common Symptoms of the 11020362812

How this model fails, and the parts that fix it.

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Noise, grinding sounds. Wash tub stopped turning but motor and cycles kept functioning. Process of elimination, must be the clutch assembly.
71 of 107 people found this instruction helpful.
  • David from BLOOMINGTON, IN
  • Easy
  • 30 - 60 mins
  • Screw drivers, Socket set
Easy, just followed the repair video. Recommend also ordering the drive belt. Bought one locally during my repair.
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Hub had warn its grooved teeth off and washer wouldnt agitate
66 of 93 people found this instruction helpful.
  • Allison from RICHFORD, NY
  • Easy
  • 15 - 30 mins
  • Screw drivers
ordered hub and it shipped quickly. I was able to put the hub in place and screw the screws in. you want to tighten them down slowly and go around to each screw tightening a little at a time so you don't break the hub. as you tighten the screws down the hub slides down flush. its impossible to just push the hub on with your hand. Buttoned it back up and got caught up on laundry. good day when the washer is fixed.
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Wouldn't spin properly
36 of 40 people found this instruction helpful.
  • Beverly from MADISON, IN
  • Easy
  • 30 - 60 mins
  • Nutdriver, Screw drivers
Replaced the gears that were eaten up, the retainer and the actuated. All parts but the spring are plastic. Did all according to your instructions. Happy to report all went well. Washer is working again.
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