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RK964GP1 Hotpoint Microwave Oven Combo - Instructions

All Instructions for the RK964GP1
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Broken baking (not broiling) element
I shut off the power at the circuit breaker. I loosened the screws securing the baking element to the back wall. I then pulled out the baking element toward me and found the wire leads bolted using self-tapping screws to the original element. Since the holes on the mounting tabs did not take the old screws, I had to drill out the holes on the tabs of the replacement element. After securely bolting the leads to either terminal on the element, I had to drill two holes on the back wall for the mounting plate of the new element. Then I used the cordless drill with the Philips bit to drive in stainless steel self-tapping screws (not zip screws) to secure the element to the back wall. I turned on the power at the circuit breaker and reset the clock (mechanical).
Parts Used:
Bake Element
  • Sean from Gettysburg, PA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Screw drivers
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Replaced bake element
Needed to drill two new holes for fastening the element to the oven wall. Change in design. Enlarged the holes in the spade connections since I was unable to find smaller bolts than 4-40.
I would suggest to make the holes in the spade connections larger.
The change out was not a problem.
Parts Used:
Bake Element
  • Thore from Virginia Beach, VA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers
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Element burned out.
I spent half an hour finding my driver set. It took about 25 minutes to turn the power off, remove the racks and element and replace the new elements.
Parts Used:
Broil Element - 240V
  • Harden from Lynchburg, VA
  • Difficulty Level:
    Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver, Pliers
0 of 2 people found this instruction helpful.
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element burned out
removed and replaced
Parts Used:
Bake Element
  • Edward from Colville, WA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Nutdriver
0 of 2 people found this instruction helpful.
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Lower Element Partially Heating
I removed the two screws holding the element in, pulled it out, and unplugged it. Installation was reverse of removal. It's just that simple.
Parts Used:
Bake Element
  • Donald from N Las Vegas, NV
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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Broken rack support.
Removed the broken support by twisting counterclockwise, and inserting the new one and twisting it to install.
Parts Used:
Single Microwave Rack Support
  • Richard from Palm Desert, CA
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
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heating element for the oven broke in two
ordered part came in noticed i had to make ajustments to new heating element took socket set and unscrewed four screws put a retainer on the wires that came out of the wall to make sure they didn't go back into the wall and would be unretrieveable. installed new screws and cover plate and turned on the oven all done works perfectly.
Parts Used:
Bake Element
  • delbert from lewisville, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Screw drivers, Socket set
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top oven bake element blew up
When i finally got the right part.It only took few minutes to screw in and it worked perfectly.Customer support was very helpful in finding the correct part.thanks
Parts Used:
Bake Element
  • tammy from newberg, OR
  • Difficulty Level:
    Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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Broiler stopped working. Wouldn't toast my toast.
I thought because the broiler was off that I could remove the element with not problem. As I was pulling the element out, it sparked, melting something in the back I couldn't see at the time. I immediately went to the breaker box and turned the power to the oven off. After I found the website online I was very gratified to see how easy it was to identify the element I needed and order it. I removed the old element. One of the wires from the element slipped through the hole in the back of the oven. To get at it I had to unscrew the four screws around the outside edge of the oven and pull the whole oven out. I had a table handy that I pulled up next to the oven and set it on without disconnecting the main wiring. After getting the oven out I removed the six or so screws on the coverplate and easily found the loose wire. I pushed the wire back through the hole in the back of the oven and made sure it would not fall back into the hole. I put the back plate on with all its screws; pushed the oven back into its hole and screwed the four screws in around the edge that hold the oven in. Then I attatched the broiler element to the spade connectors and screwed it back in place. I turned the breaker switch back on and tested it. It works.
Parts Used:
Broil Element - 240V
  • Mervin from Ramona, OK
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver, Screw drivers
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Broiler element would not heat
After turning off power, I removed the two screws and pulled the element and wires out, removed the wires and then attached them to the new element and replaced the screws. However, this did NOT correct the problem. The broiler did not work until I tried several times turning it on and off. It then worked once but then did not. It worked once more after several tries. I then called a repairman suspecting the control board. He confirmed this and tested the old element which was in good working order after all. A new board has been ordered.
Parts Used:
Broil Element - 240V
  • George from Fairport, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    15 - 30 mins
  • Tools:
    Socket set
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Door lock keeps flashing no F9 code after using the self cleaning on the oven when the door is open the motor on the lock stops but the door lock light is still on.
1. shut power off (if it is a built in you will have to go to the house control panel to shut the power off). To ensure that it is off check the clock light prior and after you throw the switch it now should be off. 2. remove screws holding ovens in cabinet should be 8 (Phillips)on the sides of the ovens inside, you have to have to have the doors open to remove 4 top and 4 bottom 3. slide ovens out of cabinet about 4 to 6 inches (do not pull on doors) open the bottom door reach inside of oven and slide to the left and the right while gently lifting. 4. close the bottom door and open the top door. above the door and below the control panel you should see at least 3 screws I removed them with a socket and ratchet, but you can use a wrench or adjustable wrench. 5. on top of the panel you should see two screws (Phillips) on one on each side. remove the screws. 6. The control panel has a small tab in the middle of it, you will now be able to lift the cover that the tab is slid into (tin this is the top of the oven) while you hold the tin cover up about 1/4 inch hold on to the panel tipping the bottom out this should release the tab and allow you to pull the control panel out. Now close the top door and the panel should rest on the handle of the door. 7. looking into the top of oven you should see two limit switches (they are round with two screws holding them down with two wires that slide on the tabs) One of these in my case the one on the right runs the fan while the one in the center runs the door lock. To determine if the switch is faulty remove one of the wires from one of the limit switches and either tape or use a clamp or even a paper clip so the wires on the same limit switch will be touching. 8. now carefully put the control panel back tipping the bottom out to insert the tab in the top cover and put in one of the screws to hold it in place. 9. turn on the power check to see if the door lock is working correctly and the door lock light is out. If it is not working and you hear the fan running then you have jumped the wrong switch. If this is the case shut the power off then return the wire back on the jumped switch and repeat the process with the other limit switch. 10. after you jumped the correct switch the door lock light is off. Check the system with the power on by putting the oven in the self cleaning cycle. The door lock light should start to flash and after the door locks it will stay on steady. Press the stop or off button the door lock light will begin to flash and when the lock is released the door lock light should go out. If the door has been pulled on or forced open the locking device can strip and will only go so far with out locking the door. You will then have to remove the locking device with the motor and replace the motor. With the switch jumped and everything is working then this is the problem shut the power off and replace the switch. Caution there are two limit switches in the bottom oven also one with a reset that is about $50 it is bigger and will not bolt down. The one that is in mine is smaller and cost about $23 make sure that you order the correct one shown in the diagram provided by Parts select. 11. reinstall the control panel should be 3 screws on the bottom and 2 on the top. Open the top oven door and carefully slide the oven back in place pushing on the sides do not push on the oven door. Attach the cabinet screws 8 turn on the power.
Parts Used:
LIMIT SWITCH
  • Trent from Roseville, CA
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    30 - 60 mins
  • Tools:
    Screw drivers, Socket set
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We had hglued the bad support that is why it took time to remove the dried glue first.
After removing the glue we were able to twist the part in. We did not want to break the flange on then part so took our time and did it gently.
Parts Used:
Single Microwave Rack Support
  • Sharon from Las Vegas, NV
  • Difficulty Level:
    A Bit Difficult
  • Total Repair Time:
    15 - 30 mins
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bottom baking element had burned out
I simply removed the two screws but the back of the element holding it in place and pulled the element out far enough to clearly see the wiring. (TURN OFF THE ELECTRICTY TO THE OVEN). Gently pull the snap connectors off the element leads and snap them on the replacement element, push wiring back into oven opening, tighten down screws, clean up and close the door. Turn electricty back on and start the oven. It will smell for a few moinutes while the element heats up for the first time. You are good to go. To Easy
Parts Used:
Bake Element
  • Daniel from Waco, TX
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Screw drivers
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Lower Bake Element Had Cancer-Like Freeakout!
Bake element was glowing. . . Then by the morning, a "cancer-like" thingy traveled the length of it!after kicking off the breaker, I brought the broil down to the bake>. It worked (not recomended>. . But it worked for me). Came the new element, in 2 days. . . And all is back (the broil slots didn't line up so it was a redneck install at best til I got it back to normal). They should add the owner's faces to mt rushmore! Bless you all!
Parts Used:
Bake Element
  • Robert from Freeport, NY
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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Burned out bake element
I cut of electric braker in fuse box, unscrewed two screws and replaced element in less than five minutes, really easy task. Oven worked well. Thank you Park Select, good job.
Parts Used:
Bake Element
  • William from Charleston, MS
  • Difficulty Level:
    Really Easy
  • Total Repair Time:
    Less than 15 mins
  • Tools:
    Nutdriver
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All Instructions for the RK964GP1
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