Keep searches simple. Use keywords, e.g. "leaking", "pump", "broken" or "fit".
Refrigerator not defrosting properly. Evaporator froze on three different occasions.
I watched the video provided on-line in your website, which was excellent. The information provided gave me everything I needed to change the board. I already had experience handling control boards and was aware of the static precautions; however, your paperwork was very good detailing how to program the new board. The only small problem I had was reinstalling the temp sensor in its bracket. The lead was very short. Other than that, all went well! The project took between 20 and 30 minutes.
First, selecting the right part is more difficult than the repair. My Kenmore is an outdated model actually manufactured by Whirlpool.
Once I got the part I relaxed the gasket with a hair dryer - an important step suggested by PS. I then took old of the old gasket and removed it. The new one fits in the channel. Just press and make it is completely installed and flush.
I removed the crisper drawers, glass shelf, and frame assembly to install the ladder hook. Before reinstalling the glass shelf on top of the crisper frame, I installed the center crisper rail. Thank goodness for websites like this!
I was cleaning the fridge and I broke the shelf into ten million pieces
Your service is wonderful! I found the part on my mobile phone with a very quick and simple search, then I called in to order. The ordering process took less than 3 minutes, and I had my new shelf in three days. I dreaded ordering, because I just knew that the replacement shelf would be super expensive, but the whole thing cost much less than I expected--less than a dinner out. Thank you so much for your efficient and friendly service!
Light switch rocker broke, disabling freezer internal light, water dispenser, and ice dispenser
Very simple. Matched female plugs with respective male color coded prong; pushed together then inserted unit in slot of freezer sidewall and rotated into position...job done.
Center crisper rail broken and crisper frame cracked
No instructions came with the parts, however, on the website where we ordered the parts was a video that walked you through every step. We followed the video and had the repair done in no time.
First I removed the six screws from the cover. I then disconnected the two wires and pulled the small motor out with its base and removed two screws that hold it in place. I then changed the old one for the new one and set it back in its place. I then set the cover back and turned it on. I was happy again.
Everything worked perfectly---thanks to the suggestion of your call center agent. She suggested that since the replacement door handles were no longer available, I should consider repainting them--it worked like a charm. Please tell her she was a life saver. We rent that house in Fl and my returning tenants had complained about the discoloring refer handles. Thank you
Unplug the fridge then wheel the refrigerator out to where you can get to the back - you will probably have to disconnect the ice maker water hose. Using the nut driver remove all the screws from the lower panel on the fridge. You will not have to remove the water hose connection just move the panel around a little. Look on the left side (facing the back of the fridge) you will see the capacitor held onto the compressor with a spring clip. Just pull the clip toward you and that will free the capacitor. Pull up on the capacitor and that will unplug it from the compressor. Be careful not to touch the two poles on the old capacitor. Capacitors store electricity and it could give you a jolt. I used electrical tape to insulate the poles and then threw it away. Plug in the new capacitor- re-hook the clip, reinstall the back panel, plug it in and verify that the fridge is working. Hook your water hose back up and move it back into place and you are done.
Repair was a piece of cake. My only wish would have been a little more informed on a few other parts I could have replaced as well. It obviously would have increased my cost, but would have simplified the install process, and still would have been cheaper then calling a service guide. I would recommend buying and installing the new gaskets when doing this. And possibly the steel support bar that goes threw the plastic shelf. Removing that bar was the most difficult task, difficult only that if you used to much force, SNAP!! and then your pissed! and have to start all over.
