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Upper and Lower racks had rusted
It was really simple. I watched the u-tube video to replace the top rack. I was able to complete removal of the old one and replacement with the new one in about 5 minutes. The lower rack simply pulled out and the new one slid right in. The quality of the replacement racks is much higher than the originals. I'm so happy I chose this easy and cost efficient repair.
The video was extremely helpful. Removing the tabs was easy. However, we struggled with the re-insertion. They did not "snap" back in as easily as seen on video. We ended up using a pair of pliers to push pieces into slot. We did not use very much pressure for fear of breaking the plastic. However, after many tries, we were successful & it works perfectly. Perhaps a close-up of the "snapping in" part might help future installers.
The repair was as simple as it could be. The real story is being able to find and replace the missing wheels. Your website makes it real simple to find the proper parts, order them and receive them in a few days. Your parts person; Jason was very nice to send me a little note concerning my order. I appreciate that personal touch. I will be a regular customer with that kind of service. Well done/Good Job. Bill
My suggestion is to replace all four rollers at the same time since they are all the same age. Fortunately, four rollers come in each pack you order. You need to remove the end cap on borh metal rack rods which takes a little doing. You cannot just pull the caps off. You need to twist the end cap to free up the little catch at the rear of the end cap. Once the end caps are off, just pull of the old rollers and install the new ones, replace the end caps and you're done.
The wheels kept falling off the lower carriage in our dishwasher.
Each replacement wheel came in two parts: the wheel itself and the clip which had to be pushed through the center hole in the wheel in order to attach each wheel to the carriage that holds dishes. I had difficulty assembling the clips and wheels until I ran the clips under hot water to soften them. This made it possible to assemble the wheels and attach them to the dish carriage. I would have preferred the wheels to have come assembled, particularly given the price of each one.
The replacement of door rubber seal was easy as well as the corner boot tub baffles. I did take the door off to make cleaning and installing seal easy. I wish your web site would recommend if replacing certain parts, additional parts should be replaced at the same time. For my project I should have replaced the 3 inch separate seal located inside bottom of door. You can't see it until removal of the door. I am thankful for the easy to follow instructions other people wrote and it made the job much less stressful..
The new rollers snapped into place on the rack, by simply pushing them in. I was able to do it by hand, my wife could not do the same, so you might use some pliers.
I removed screws holding the rollers to the side of the dishwasher. I pried the end caps from the slide. I removed the broken part from the upper rack. I then replaced the broken rack roller, inserted into the slide and screwed the rollers which hold the slide into the sides of the dishwasher.
