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Followed owners manual instructions to the letter: removed two top screws, opened the unit door so I could slide out the old filter. We don’t cook much at all in the unit, mostly just heating coffee and reheating leftovers. BUT! The top grill was pretty greasy and needed hot soapy water to clean, including in the depths of the top area. The whole process, especially the company website for part ID and purchase, was slick!
WORTHLESS...I EMAILED YOU ON 2/7/22 AFTER RECEIVING THE DAMAGED FILTER DUE TO NOT SHIPPING IN A HARD OR SOMETHING IN THE ENVELOPE TO PROTECT THE FILTER FROM BEING BENT. I HAVE NOT HAD ANY RESPONSE FROM YOU FOR THE DAMAGED FILTER OR WHEN I CAN EXPECT ONE THAT I CAN USE. UNSATISIFACTORY SERVICE!
Change the Charcoal Filter and Microwave Grease Filter (Normal Maintenance)
Both were easy to replace. I followed the instructions in the users manual which came with the microwave. On the grease filter, I removed the 2 Phillips head screws which hold the grill plate in place. I had to open the microwave all the way to remove the grill plate. The grease filter was easy to remove and replace with a new one. I then put the grill back in and secured it with the 2 screws. Easy Peasy!
Microwave fan would come on when door open. Timer and unit would not switch on.
I looked up my problem on the internet and found a very helpful video. Microwave on video was different brand but the internals and methods were very much the same. The video made it simple and easy to fix. Found the replacement switch on the LG parts site and ordered. Two different switch types. One with red switch, the other green. Part was $7.28. Saved a bundle in service costs. Here is the repair video.
Philips screwdriver Removed screw (1) Removed light bulb Put in new light bulb Closed door to bulb compartment Returned screw.
Pro tip! Check how many bulbs you need before ordering. Mine only needed two. I got two. I suspect I’ll buy a new microwave before new bulb burns out again. Ordering/delivery was fast. No need to have spare on hand.
Initial failure of over range microwave Aug 3rd. Control Panel worked but no heat. Took to local LG authoriaed local repair place. They fixed it quickly and we re-installed it. Worked fine for 2 months then had similar failure again. Agaim took to same authorized repairer. They kept unit for 3 months but finally concluded theu could not fix it and suggested we contact LG for a partial refund. When they tested the unit during re-assembly in my presence, there was a blue flash and the fuse blew. Since we had built a custom tile mural back splash around this unit, I brought it home, ordered a number of time delay fuses new capacitor and two new high voltage diodes. However, using my Fluke DMM, I checked the existing capacitor and high voltage diode and they checked OK so I just replaced the time delay fuse. The high voltage transformer leads had 2 possible ways to connect to capacitor and diode. Tried one way, plugged unit in and turned it on, and immediatly blew the fuse. Replaced the fuse and reversed the high voltage transformer connections,amd turned unit pn, and it worked perfectly. Since we had experienced several power failures during the time of the original failure, the repairer concluded that power spikes might be at fault, so I also purchased a TrippLite ISOBAR4ULTRA 3300 Joule surge protector between wall outlet and microwave, and re-installed over range. It has worked perfectly since.
Removed inside door covering partially with thin blade knife to see exposed handle screws. Removed screws, replaced new handle and replaced screws, then reassembled covering.