Well i watched a video on youtube that demonstrated the repair, and it seemed easy enough, so i ordered the parts which arrived quickly enough that we avoided a trip to the laundry mat, very cool! So i did just what they said to do, unplug machine, tape down the lid, use a putty knife to pop the retaining springs in front. I used a long screwdriver to hold up rod on top and then rotate the ball around and let the rod fall through, them i used a yard stick to pop out cup on bottom. I did have assistance holding the drum back so i could see, Then i reversed the process with a new rod. The only reason it took 30 min was i did not put the cups under the balls on top, because it didnt have them in the first place, i decided to put them in after then reading the instructions. The machine runs like new, and my wife is very happy!!
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